Reina Rosado 661-***-****
**** ****** ****** adb0oz@r.postjobfree.com
Palmdale, CA 93550
Objective
Friendly and highly dedicated worker that is seeking a facility in which I am able to utilize skills obtained through work experience and education to provide clients with the best Service.
Education
Charter College, Lancaster, CA
Bachelors of Science Degree in business administration
Associates of Science Degree in Paralegal Program
Certificate in Legal Assistant
Skills and Abilities
Intermediate experience with bookkeeping
Highly experienced in customer service
Proficiency of QuickBooks
Experience with legal documents
Proficiency with Microsoft office
Organizing documents
Input account information
Answer multiple phone lines, take messages, and transfer calls
Experience
Customer service representative
February 2018 – October 2019, Total Merchant Service, Woodland Hills, CA
Account Overview
Responding to emails
Closing accounts
Receiving inbound and outbound calls
Research on missing funds
Account Data input
Processing payments
Technical Support
Office Assistant/Swim Instructor
August 2013 – February 2018, Jim Herrick Swim School, Valley Village, CA
Managing productivity
Over looking 12 staff members for 2 years
Sending out invoices
Processing payments
Responding to emails
Scheduling classes
Swim safety and swim team coach
Receiving inbound and making outbound calls
Legal Assistant Extern
July 2013-August 2013, Law Office of Margaret D, Wilson, Granada Hills, CA
Prepared legal documents such as substitution of attorney form
Proof of service, and change of address
Filed prepared documents at Antelope Valley Courthouse
Indexed pleadings and discovery
Contacted court clerks to request minute orders and change court dates
Answered incoming calls and made outbound calls to clients
Dictation
Filed, scanned, and copied documents
Collections Agent
July 2009 – April 2011, Bank Of America, Lancaster CA
Assisted customers with financial management
Assisted customers with options to retain their home
Customer service
Call center incoming and outbound calls
Assisted customers with reviewing their accounts
Corresponded with customers via email and USPS
Processed payments
Customer Service Representative
August 2006 - October 2007, Innovative Merchant Services, Calabasas, CA
Customer service
Assisting customers with reviewing their accounts
Call center incoming and outbound call’s
Corresponded with customers via email, fax, and mail