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Customer Service Representative

Lancaster, CA
February 27, 2020

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Reina Rosado 661-***-****

**** ****** ******

Palmdale, CA 93550


Friendly and highly dedicated worker that is seeking a facility in which I am able to utilize skills obtained through work experience and education to provide clients with the best Service.


Charter College, Lancaster, CA

Bachelors of Science Degree in business administration

Associates of Science Degree in Paralegal Program

Certificate in Legal Assistant

Skills and Abilities

Intermediate experience with bookkeeping

Highly experienced in customer service

Proficiency of QuickBooks

Experience with legal documents

Proficiency with Microsoft office

Organizing documents

Input account information

Answer multiple phone lines, take messages, and transfer calls


Customer service representative

February 2018 – October 2019, Total Merchant Service, Woodland Hills, CA

Account Overview

Responding to emails

Closing accounts

Receiving inbound and outbound calls

Research on missing funds

Account Data input

Processing payments

Technical Support

Office Assistant/Swim Instructor

August 2013 – February 2018, Jim Herrick Swim School, Valley Village, CA

Managing productivity

Over looking 12 staff members for 2 years

Sending out invoices

Processing payments

Responding to emails

Scheduling classes

Swim safety and swim team coach

Receiving inbound and making outbound calls

Legal Assistant Extern

July 2013-August 2013, Law Office of Margaret D, Wilson, Granada Hills, CA

Prepared legal documents such as substitution of attorney form

Proof of service, and change of address

Filed prepared documents at Antelope Valley Courthouse

Indexed pleadings and discovery

Contacted court clerks to request minute orders and change court dates

Answered incoming calls and made outbound calls to clients


Filed, scanned, and copied documents

Collections Agent

July 2009 – April 2011, Bank Of America, Lancaster CA

Assisted customers with financial management

Assisted customers with options to retain their home

Customer service

Call center incoming and outbound calls

Assisted customers with reviewing their accounts

Corresponded with customers via email and USPS

Processed payments

Customer Service Representative

August 2006 - October 2007, Innovative Merchant Services, Calabasas, CA

Customer service

Assisting customers with reviewing their accounts

Call center incoming and outbound call’s

Corresponded with customers via email, fax, and mail

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