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Customer Service Health

Atlanta, GA
February 26, 2020

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Mai Q. Ly

Cell: 917-***-**** Email:


Passionate Health Professional who creates, presents, and implements a wide variety of wellness programs to promote and improve: health (social, mental, spritual, physical) and participant-satisfaction. CPR/First Aid Certified Solid Communication Skills Skillful Problem Solver Proficient in Microsoft Office Capable of Multi-Tasking Positive Work Ethics Detail Orientated Multilingual Strong Patient Relations EXPERIENCE

Actvivities Volunteer Coordinator Sunrise of Buckhead, Atlanta GA 3/14 - Present

• Supervise team member: scheduling, listening, coaching, training in policies/procedures, and approving vacation and sick time request.

• Prepare/Publish/Design calendar of events, monthly newsletter, flyers, posters, and invitations

• Provide customer service by respond to routine question, complaint, and problem solving solution.

• Oversee recreational activities/special events: special accommodation, fitness, and performing arts.

• Plan/Implement daily, weekly, and special holidays event programs that designed to promote greater community participation.

• Balance recreational budget: researching for most cost effective supplies, maintaining inventory, track- ing receipts, producing ancillaries, approving invoices, interviewing contractors, and negotiating fee.

• Manage volunteer program: overseeing background checks, training/orienting volunteers, coordinating schedules, and celebrating volunteerism events.

• Coordinate transportation services to: local medical facilities, shopping, church, voting, outings

• Able to drive 15 passenger bus as needed.

Assistant Day Health Care Manager CenterLight Healthcare, NYC, NY 12/06 - 12/13

• Oversaw daily operation of staff, participants, and volunteers

• Ensured service staff provided exceptional service to participants; adhered to prescribed nutritional needs; followed safe food handling policies and procedures; offered stimulating programs.

• Supervised/Supported recreational therapists, assistants, and volunteers by conduct therapy sessions, writing assessments, made home visits, presented special programs, ordered supplies.

• Approved staff work schedules, rotations, vacations, sick, and personal holidays.

• Created monthly calendar; booked performers/entertainers; negotiated fees and services

• Collaborated with interdisciplinary team in case-meetings regarding participant progress. Academic Advisor University Settlement NYC 03/02 - 11/05

• Assisted students exploring their interests consistent with their academic, and personal goals Small business owner/operator Margaret Mai Floral Designs, Inc., Atlanta, GA 02/99 - 09/01 Health Educator DeKalb County Fire Department 1993 - 1996

• Coordinated educational programs and presented information using a variety of instructional techniques. EDUCATION

Ms Ed Therapeutic Recreation Lehman College: NYC

Landscape Design/Garden Design Gwinnett Tech College: Atlanta, GA B.S. Health Science San Francisco State University: San Francisco, CA

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