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Front Office Customer Service

Cebu City, Cebu, Philippines
February 26, 2020

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U*** B* Urban Deca Homes Tisa Cebu city Philippines

Mobile: +639-**-****-***



Experienced cabin crew over 2 years in international flights. Looking forward to build and boost my career in Tourism industry where I can get the opportunities as a customer service professional to prove my abilities and to utilize my training.


F2 Cabin Crew at Qatar Airways January 2015 –

December 2017

Responsible for greeting and welcoming the passengers during boarding, assisting the passengers to their seats, assist with stowing luggage, offer items of comfort like blankets, headsets, etc. For safety, do a preflight checks on doors, emergency equipment and first aid kits to ensure proper functionality. Demonstrate emergency and safety procedures, conduct regular trips through the cabin to offer drinks, ensure passenger comfort and to maintain safe conditions in the cabin. To provide excellent customer service in the form of serving food and drinks, answering questions regarding flight, assisting passengers who needs help such as elderly, small children, pregnant, or disabled individuals. Administer first aid, reassure passengers, remain calm and confident during emergency situations. Guest Services Assistant at Waterfront Cebu City Hotel and Casino June 2013 – July 2014

Responsible for performing guest assistance, cashiering, selling, administrative and clerical functions to address requirements for front desk operations, check-in/check out procedures, revenue generation and other related processes within the limits of established guidelines, standards and procedures of the Hotel in order to achieve operational efficiency, maximize revenue potentials and customer satisfaction through proper, prompt and strategic delivery of Front Desk related services.

Trainings and Seminars

Service Excellence Program &

SEP 26th March 2015

Customer First Workshop

11th July 2016

Basic Safety and Security

Training April 2014

This training provides basic knowledge of Internal Security. The importance of Internal Security such as to protect life and safeguard company property, to assure continuous hotel operations, to achieve a safe working environment, and to assure lost control. Front Office Peers Training Camp March 2014

This training provides knowledge for all Front Office, Product Knowledge, Corporate Profile, Vision & Mission, Hotel Information, Spirit of Hospitality, Quality Service, Team Work, Telephone Courtesy, Application of Front Office Equipment, Room Inventory and Occupancy, Reservation, Skills for front office, Using the Opera System, Check-in and Check-out, and Cashiering.

Gracious Customer Care October 2013

This training provides knowledge on how to properly handle the guest, Personality Awareness, Communication, Customer Service, Customer Relations, Effective Communication Skills, Understand and apply the elements of Gracious Customer Service and its importance, and Apply the appropriate skills in guest interaction to ensure customer delight. Senior On-the-job Training at Cebu City Tourism Commission and IRIS Logistics, Inc. June 2012 600 hrs

Junior On-the-job Training at Grandhope Travel & Tours April 2011 200 hrs

Amadeus Booking System Training Course October 2010 This course provides with a full introduction and basic knowledge to the entire Amadeus system. Including signing into Amadeus, Flight Reservations, Encoding and Decoding, Ticketing, Flight Availability, Building and Cancelling PNR. Skills

• Excellent written and spoken communication skills

• Strong customer service skills

• Friendly and professional

• Ability to adapt to different guests

• Patience and tact

• Ability to stay calm under pressure

• Good problem solving skills

• Ability to use computerized technology (Opera, Amadeus)

• Methodical approach to your work

• Accuracy and attention to detail


Bachelor of Science in Tourism Management at CIT University, Cebu, Philippines October 2012

Bachelor of Science in Tourism Management is a four-year college course. This helps me gain more confidence and improve my Interpersonal skills, Organizational and Administrative skills, and Communication skills particularly in English.

Personal Information

Date of Birth: 04 February 1992

Status: Single

Nationality: Filipino

Religion: Roman Catholic

Kimberly C. Villocero Cebu city, Philippines +639-**-****-***

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