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Customer Service Sales

Brampton, ON, L6Y 5A1, Canada
February 26, 2020

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Shilpa Arora

Customer Service and Sales Support - Canpaco Inc.

Brampton Ont. 416-***-****

Work Experience

Customer Service Representative & Sales Support

Canpaco Inc - Woodbridge, ON

2019 to Present

• Responsible for Retail accounts management

• Timely Receipt of Purchase Orders, Entered Orders and issued RPA within parameters

• Actively managed Retail Inventory Levels

• Actively managed Retail Pickups and delivery schedules

• Assisted in Shipping & Receiving department

• Entered Customer Orders, provided quotes for orders & discount/volume pricing

• Product knowledge in Packaging Materials

• Coordinated with supervisors, sales representatives, sales managers, production Managers, shipping/receiving supervisors

Administration & Agency Services

Hunjan Financial Group Inc. - Mississauga, ON

2016 - 2019

• Manage day-to-day office responsibilities.

• Corresponding directly with insurance companies, brokers and clients in regards to new business and policy services.

• Preparing and maintaining client and broker files/records, day to day follow–ups and correspondence with principal companies and brokers on WealthServ system

(Software used).

• Processing pending & settling all new business for Insurance (Life, CI, Disability) following all Compliance guidelines.

• Processing RESPs/Investments applications submitted by brokers. Submitting & follow up on all Claims (Death, Disability, Critical Illness, Travel etc.)

• Maintaining a professional work environment to provide an excellent service to business associates, brokers and clients to their maximum satisfaction.

• Handle E-mail inquiries, incoming Canada Post mail, ICS, incoming/outgoing courier, ordering office & marketing supplies.

• Answering questions, suggesting solutions to problems, providing information and giving instructions

• Assisting Branch Manager with making arrangements for meetings/seminars.

• Making changes to clients' and broker files.

• Providing assistance to new and current brokers with contracting requirements, processing and follow ups.

• Servicing brokers and clients with inforce policies.

• Handling confidential information and demonstrating high level of discretion

• Updating brokers with important memos, newsflash, software updates from insurance companies.

• Placing and follow up with medical orders for insured(s) upon broker’s request. HR and Administration Specialist

Vrinda Consultants, India

2012 – 2015

• Ensured all office and human resources related tasks were completed efficiently

• Demonstrated attention to details while doing job adverts, checking application forms and short listing candidates for initial interview

• Requisition, applicant, and interview data in the appropriate (ATS) applicant tracking system, HIRECRAFT

• Handled a team of 4 recruiters.

• Experience in handling the entire Recruitment Lifecycle & ensured delivery on commitments.

• Competency based Talent Acquisition for premium clients.

• Leadership Hiring and Headhunting for niche profiles across sectors for Pan India & UAE.

HR Associate

Phoenix Comtrade Pvt. Ltd., India

2010 - 2012

• Documented and maintained HR administrative procedures and guidelines and review filing systems

• Completed relevant Human Resources forms and paperwork i.e. changes in employee status, benefits, leaves of absence, etc

Customer Service Assistant

Aegis Aspire Consultancy Services Ltd, India

2009 - 2010

• Provided superior customer service to Managers, Supervisors and Employees

• Provided administrative support to the department as required

• Responded to customer inquiries

HR Assistant

Parsec Technologies Pvt. Ltd, India

2006 - 2009

• Completed various reports and retrieved data from the HRIS (ad hoc, standard weekly/monthly reports); monitored the accuracy and integrity of the data.

• Provided advice and assistance when conducting staff performance evaluations

• Maintained the manual and electronic files for various HR functions Education

Masters of Business Administration

Maharshi Dayanand University, India 2004 - 2006

Bachelors of commerce

Kurukshetra University, India 2001 – 2004


CUSTOMER SERVICE (10+ years), RECEPTIONIST (10+ years), ADMINISTRATION (10+ years), SALES SUPPORT (10+ years), MSOFFICE (10+ years), INVENTORY MANAGEMENT (5 years)

Additional Information


• Proven ability to analyze corporate goals & operations then initiate solutions that improve overall performance

• Proficiently managed and supported key client accounts building confidence and rapport with reliable follow through and effective communication

• Ardent troubleshooter with well-established talent for managing simultaneous projects, meeting deadlines and achieving positive results

• Ability to keyboard 50 words per minute accurately

• Awarded Best Employee of the quarter consecutively for three quarters for over achieving the assigned targets.


Strategic Planning AS-400/SAGE300/ EDI Microsoft Office Quality Improvement Shipping/Receiving Contract Review Order Management & Sales Support Team Building Customer Service

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