BEELOU CHANNITA

Coto De Caza, CA ***** C: 714-***-**** adb050@r.postjobfree.com

Summary

For the past 7 years I have worked full-time for apparel giants, Gildan, American Apparel and Alstyle Activewear. My goal is to further my career and grow by utilizing my many years of knowledge and experience for the benefits of the company and the position I am applying for. Excited for a new opportunity to transition into this new company.

Skills

• Experienced in MAC and PC Applications.

• Experienced in WMS, E1, ATG and ERP

systems.

• Over 20 years in Action Sports experience and

knowledge of the industry.

• Strong verbal communication and writing skills.

• Logistics experience from working at Home

Depot Corporate.

• Very well organized, creative, thinks outside of the box, very driven and a hard worker.

• Works well with others and independently.

Experience

E-Commerce Specialist, Customer Service 08/2017 to Current Gildan Activewear Inc. Jurupa Valley, CA

• Resolved customer concerns and answered questions quickly to maximize satisfaction.

• Used WMS, E1, ATG, ERP and Excel spreadsheets to track inventory, analyze trends and make forward-thinking business plans.

• Assisted approximately 50 customers each day with product and service questions.

• Evaluated customer account information to assess current issues and determine potential solutions.

• Cross-trained staff members, resulting in increase in customer satisfaction ratings.

• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

Order Service Representative 07/2013 to 08/2017

Alstyle Apparel, American Apparel Anaheim, CA

• Performed store duties, including counting cash drawers, credit card payments for Will Call orders.

• Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.

• Recommended, selected and helped locate merchandise based on customer needs and desires.

• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

• Closed out all Will Call invoices and filed each day. Office Assistant 02/2007 to 02/2013

Home Depot Corporate Orange, CA

• Created and maintained spreadsheets and developed administrative and logistical reports.

• Received and screened high volume of internal and external communications.

• Assisted Legal Department & HR Department by sending and tracking packages including employee checks through all types of couriers.

• Logistic duties including finding efficient and cost friendly ways to ship. UPS, Fedex and couriers. Loan Agent 02/2005 to 02/2007

Best Rate Funding Costa Mesa, CA

• Educated customers on variety of loan products and available credit options to promote valuable decision-making.

• Spent ample time with each applicant to break down complex information into terms that easy to understand.

• Provided expert financial advice on mortgage and both educational and personal loans. Public Relations Specialist 01/1996 to 11/2005

411 Video Magazine Fountain Valley, CA

• Devised public relations strategies to engage with and influence general public in support of accomplishing business objectives and boosting revenues.

• Collaborated with sales and marketing leaders to devise public relations campaigns and coordinate with advertising.

• Authored press releases and communications materials to share vital information and promote intended message.

• Assisted in setting up promos, video and photo shoots for company. Store Manager 04/1998 to 12/2004

Identity Board Shop Garden Grove, CA

• Delegated work to employees based on shift requirements, individual strengths and unique training.

• Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.

• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

• Trained all new assistant managers and employees on store security, monetary procedures and customer service expectations.

• Oversaw inventory tracking, management and physical inventory counts.

• Main buyer for the store and produced the designs and colorways of the for stores own brand. Education and Training

High School Diploma 06/1992

Rancho Alamitos High School Garden Grove, CA

Associate of Arts: English

Cypress College Cypress, CA

Bachelor of Arts: English 06/1999

Cal State Fullerton Fullerton, CA

Activities and Honors

I love being active and participate in soccer, running marathons, charities, skateboarding, playing music, filming and photography.

Contact this candidate