Daniel I. Schramm

***** ****** **** **** ***; Temple Terrace, FL 33617

414-***-**** - adb04g@r.postjobfree.com

Six years in mental health and substance abuse peer support. Known for grooming good relationships with residents and callers and for being a supportive listener and recovery coach. Additionally, have excellent reporting skills and shine doing what is needed to support an effective recovery program.

Skills:

Report writing, Interpersonal and written communication, Supervised Activities of Daily Living Group facilitator Good at Peer Counseling, Calm, understanding and able to accept others

Work History:

08/04/2019 to 09/30/2019 Medical Records Field Technician

Ciox Health – Alpharetta, Georgia

Scanned and downloaded medical records.

10/20/2018 to 04/26/2019 Certified Peer Support Specialist

Wisconsin Community Services, Inc. Outpatient Clinic. – Milwaukee, Wisconsin

Worked to further recovery goals of several men and women with mental illness and addiction challenges.

05/2013 to 10/19/2018 Certified Peer Support Specialist

Our Space Inc. – Milwaukee, Wisconsin

Worked directly with residents in supported housing to achieve personal recovery goals.

06/2013 to 2018 Crisis Prevention Phone Counselor

Warm line, Inc. Milwaukee, WI – Milwaukee, Wisconsin

Worked directly with phone callers, co-counselors and supervisor to offer support and teach recovery principles.

2013 to 03/2019 Mental Health Volunteer

NAMI Greater Milwaukee – Milwaukee, Wisconsin

Group facilitator for NAMI Connections peer support group. Participant in In Our Own Voice program to share my personal recovery story with others.

01/2007 to 06/2012 Production Coordinator and Customer Service Associate

FedEx Office Print & Ship Center – Greenfield, Wisconsin

Maintained quality assurance and customer satisfaction objectives. Responsible for achieving production requirements. Read and followed standard operating procedures. Shipping, Order taking and bid preparation.

10/2006 to 10/2007 Night Auditor

Four Points by Sheraton Milwaukee North Shore – Milwaukee, Wisconsin

Completed late check-ins and directed guests to rooms and facilities. Documented accounts and logs throughout shift to keep up with all requirements. Anticipated guests' needs and responded to all requests within a reasonable amount of time. Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns. Performed nightly updates to room charges and rates. Provided hotel guests with information on the property including the restaurants, pool and spa and fitness center. Ran daily, weekly and monthly reports to close day and meet objectives. Controlled cash and credit card payment transactions at the front desk. Checked hotel guests in and out in a professional and friendly manner. Balanced hotel accounts and resolved discrepancies.

1998 to Current Musician and Music Teacher

Churches and community – Milwaukee, Wisconsin

Play mostly in church setting as Violinist/Violist. Play bells and sing in choirs. Have taught and coached others especially violin students. Shared music talents by playing at other places of work listed above

01/2000 to 2005 Medical Records Clerk and Film Room Clerk

Covenant Medical Group and St. Joseph Regional Medical Center - Milwaukee, Wisconsin.

Pull, place, purge or file records and films. I updated the filing manual.

Education:

2013, 2017 Peer Support, Certified CCS Peer Support and continuing education in Peer Support, Peer Support Training: - Milwaukee, Wisconsin

2003 Certificate in Computer Networking: Waukesha County Technical College - Pewaukee, Wisconsin

2001 Certificate of Advanced Study in Information Resources: Archives, Technical Resources in Information Science: University of Wisconsin - Milwaukee - Milwaukee, Wisconsin

1991 Master of Library and Information Science: Information Science:

Indiana University Bloomington and other campuses in system - Bloomington, Indiana

1982 Master of Music: Music Education and Performance Cognate: University of Cincinnati - Cincinnati, Ohio

1980 Bachelor of Music: Music Education: Bowling Green State University - Bowling Green, Ohio

Contact this candidate