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Customer Service, Microsoft Office, Detail-oriented, Multitasking.

Location:
Lagos, Nigeria
Posted:
February 27, 2020

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Resume:

GIFT ONYINYE IKEM

Ijaiye Medium Housing Estate, Phase 1, Agege • +234**********

adb01k@r.postjobfree.com

CAREER OBJECTIVES:

To obtain a job in a reputable organization that will utilize my capabilities and require my potential in the disposal of my responsibility.

EDUCATION

ADELEKE UNIVERSITY, EDE

B.A. HISTORY AND INTERNATIONAL STUDIES 2018

CERTIFICATE OBTAINED

New Horizon Computer Learning Centres

(Customer Relationship Management (CRM), Microsoft Excel 2013. 2018

OFFICE ASSISTANT 2018

MINISTRY OF INFORMATION AND STRATEGY (NYSC)

(Beside Governor’s Office, Oke-Mosan, Abeokuta, Ogun State.)

● Typed reports.

● Took minutes of meetings.

● Drafted clearance letters for staff.

WORK EXPERIENCE

SALES REPRESENTATIVE 2014

WEMY INDUSTRIES LIMITED

(110/113 Demurin Street, Obanlearo Bus Stop, Off Alapere Ketu, Lagos)

● Served as main liaison between customers, management and sales team.

● Communicated with vendors regarding order availability, and special

orders.

● Answered product questions with up-to-date knowledge of sales

promotions.

● Routinely answered customer questions regarding merchandise and

pricing.

ADMINISTRATIVE ASSISTANT/SOCIAL MEDIA MARKETER (Volunteer) 2019 LEAD RESOURCES NIGERIA

(E6, Red Bricks Avenue, Behind O&A Hospital, Asero Housing Estate, Abeokuta, Ogun State.)

● Maintained a filing system, and ordered office supplies.

● Prepared spreadsheets for contacts database.

● Prepared and sorted documents for data entry.

● Updated the organization’s social media.

● Helped organize pitching events for selected entrepreneurs.

● Provided administrative support to the management team.

● Designed Google forms.

● Assisted in Email marketing using Mail chimp.

CUSTOMER SERVICE REPRESENTATIVE 2019

KONGA NIGERIA

(3B, Cocoa Road, Off Akilo Road, Ogba, Ikeja, Lagos)

● Learning and applying product knowledge information.

● Resolving customer inquiries and complaints in a timely and

empathetic manner.

● Asking open-ended questions to assess customer needs.

● Documenting call reports for reference.

● Escalating delicate issues for quick resolution. Personal Skills

● Proficient in Microsoft Office (Word, Excel and PowerPoint)

● Exceptional written and verbal communication skills

● Excellent organizational skills

● Customer service

● Attention to details

● Team work

● Creativity and innovation

● Task Management

REFERENCES AVAILABLE UPON REQUEST



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