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Manager Customer Service

Delhi, India
December 04, 2019

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Shabbir Hasan

P – ***, Nafees Road

Batla House, Okhla

New Delhi - 110025

(IND.) +918*********

Carrier Objectives:-

Seeking the position of Manager, where my skills of Customer Service, Management and Strategic planning would be utilized. To bring in my skills of handling employees and bringing out the best in them leading to best customer experiences, in the role of a Manager.

Key Accomplishments:

Improved efficiency, sequence of service, order expediting and table-turn times in all dining outlets to achieve a 19% gain in daily covers served with zero additional labor or overhead costs.

Increased employee satisfaction by 23% while cutting staff turnover in half by developing staff recognition and accountability programs.

Turned around unprofitable service operations. Streamlined lunch and dinner options while adding “order-ahead” express breakfasts and late-night fare to increase margins by 7%.

Reduced food costs 8% after identifying and eliminating inventory issues such as excess ordering, poor storage and inefficient waste management.

Collaborated with Restaurant GM and corporate representatives to plan and execute major kitchen renovation, installing new, modern equipment that increased efficiency by 18%.

Computer Skills& Qualifications:

Six Months Course in Computer Applications from MICRO WEB COMPUTER (MWC), New Delhi

BASIC ELECTRONICS course from JETKING, (South Extn.), New Delhi

MULTIMEDIA AND WEB – DESIGNING from OXFORD SOFTWARE INSTITUTE (A unit of Hindustan Soft Education Ltd.) South Extn., New Delhi

Computer hardware & Software expertise(Assembling, Trouble Shooting, Software Installation,Ms-Office package, HTML,DHTML, Tally, Photoshop 6.0)

Personal Details:-

Date of Birth : 7th October, 1980

Father’s Name : Mohd. Waziruddin

Nationality : Indian

Academic Qualification:-

10th From C.B.S.E. Board in 1998 (2nd Division)(From St. Sophia’s Sr. Sec.

School, Kirti Nagar, New Delhi)

12th (Arts Stream), From Aligarh Muslim University in 2000 (Ist Division),


Graduation from Aligarh Muslim University in 2003

Professional Experience:-


Shaheen Bagh, Delhi

Manager: From May 2019 till….

Employ an efficient, high-energy and professional approach to store operations management in order to:

Balance service with costs to ensure profitability

Promote guest satisfaction to steady repeat business

Coach / Schedule servers to maximum levels of performance

Monitor BOG for consistent sanitation, food quality and presentation

Purchase / Control inventory with attention to budget guidelines


New Delhi

Senior Supervisor/Assistant Manager: From September 2018 … To April 2019

Coordinate daily Front of the House and Back of the House restaurant operations

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products

Ensure compliance with sanitation and safety regulations

Manage restaurant’s good image and suggest ways to improve it

Control operational costs and identify measures to cut waste


New Delhi

Sales Coordinator/Office Executive: From June 2017 – August 2018

Calling up Corporate, HNIs, and Industrialists.

Keeping proper follow up of appointments.

Generating leads for investment options.

Maintain MIS for management review.

Coordinate with Sales Team.

Promoting companies products & services to identified and prospective clients.

Maintain CRM with clients.

Filing, Documentation and administration work.


New Delhi

Office Executive/ Asst. Operation: From December 2013 – May 2017

• Experience in Front Desk and Back Office processes with strong Administration Skills.

• Strong Customer Service focus

• Excellent people skills and ability to interact with a wide range of client staff and demands

• Strong PC literacy and proven ability to manage daily activities using various systems.

• Demonstrated experience with continuous improvement initiatives highly desirable

• Demonstrated experience with client reporting and preparation of reports required.

Burger Queen* (One of the best USA brand known as DAIRY QUEEN)

*A unit of JAWAD BUSINESS GROUP (Bahrain). (IRAQ – BAHRAIN Project), Gulan Street, Near English Village, Erbil, IRAQ.

One of the Best QSR (Quick Service Restaurant) in ERBIL, IRAQ, since October 2010

Crew Member: FOH (Front of the House) June 2010 – January 2012

Restaurant Shift Manager from February - 2012 to November 2012

Moonis-Kada, Batla House, New Delhi, India

September 2008-May 2010

Senior supervisor

Trained and scheduled employees to ensure proper coverage.

Oversaw cash handling and check/credit policies and procedures.

Inspected restaurant daily to ensure high quality food and food presentation and cleanliness.

Conducted pre-shift meetings to inform staff of daily events.

Ensured side work duties were complete and tables were set before, during and after opening hours.

Routinely greeted guests, served food and beverage, and took reservations and maintained reservations book when applicable.

Performed other duties as assigned.

Zaika Restaurant, Zakir Nagar, New Delhi, India

July 2005 to August 2008 as Senior Supervisor

Famous Restaurant, Okhla, New Delhi, India

July 2003 to June 2005 as Supervisor

Language Known:-English, Hindi & Urdu (Read, Write, Speak)

Hobbies: - Interaction with different peoples & Surfing Internet

I hereby declare that the information given about myself is true to the best of my knowledge and belief


Place:- New Delhi, India

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