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Manager Assistant

Location:
Noida, Uttar Pradesh, India
Posted:
December 04, 2019

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Resume:

adazrt@r.postjobfree.com

DIPAK DAKSHY Mobile: 997-***-****

Objective

Seeking a challenging and performance oriented managerial level position in technological forte with leading corporate with committed & dedicated people. I have zeal to learn and put my learning into practice and always try to create a niche for self.

Synopsis

A result oriented professional with more than 15 year’s team handling and nearly 18 years of exposure in IT Industries like Hospitality, Software, and Retail. Worked in diverse range of operations. Excellent written, communication, inter personal, liaison and problem solving skills with a great sense of adaptability to work in multi cultural environment.

Technological Skills

Platforms / Operating Systems :

Windows 9X, Windows 2000 Server, Windows XP, Windows 7, Windows 2003/2008/2012 Server, Linux, SCO UNIX

Networking :

TCP/IP: LAN (Token Ring, Ethernet and FDDI), Vlans, Switching, Bridging, Routing Protocols. Frame Relay, ATM, PPP, ISDN, T1/T3/OC3/OC12, OSI LAYER, IEEE Standards, VPN, IPSec, Internetworking issues, Gateways, SNMP, SLIDING WINDOW PROTOCOL, Internet Security (Firewall, Bastion Host), Structured Cabling, Internet Services (FTP, HTTP, TELNET, Electronic mail), Socket programming on UNIX.

Mailing Software :

Lotus Notes, Mdaemon

Server-Related Technologies :

Active Directory, Apache, Samba, SQL Server 2005/2008/2012, Oracle 10/11

Tools:

Toad, Crystal report

GUI :

X-Windows

Scripting :

Shell (Bourne, Korn, C), JAVA, PERL, TCL/TK

Virtualization :

Vmware, Citrix

Hospitality Packages :

IDS Point of Sale, Polaris Retail Excel, Prism, Brainpower, Traversity

Hardware:

HP, IBM, Intel based systems, Router, Switches, IBM POS, NEC POS,

Print Server, SCSI Devices

Communications:

10 BASE-T, 10 BASE-2, 10 BASE-5, CAT5, CAT6, CAT7, UTP, RS 232C, RS 449, Token Ring.

Executive Summary

Comprehensive experience in managing, deploying and enhancing various Enterprise Software Applications. Prepares and establishes budgets, priority list, risk management parameters and ensures that all deadlines and timetables are consistently met.

Other functional areas of expertise include:

-Delivery Management

-Program Management

-Team Management

-Continuity Planning

-Service Level Planning

Articulate communicator who can fluently speak the language of both people and technology, blending technical expertise with interpersonal skills. While interacting with the cross-functional teams and customers.

Strong commercial acumen in driving innovative business development initiatives to generate business opportunities and develop various strategies to build customer preference.

Perform interviews for new professionals and provide feedback for promoting professionals

Resolve escalated customer issues by coordinating with the appropriate workgroups / managers

Professional Experience

Landmark Group, Bangalore Feb 2012 – Till Date

(Citymax India is a part of the Dubai based retail giant Landmark Group, one of the largest and most respected retailers in India and Middle East. The Group is well known for its Lifestyle chain retail stores in India. Bringing customers a gamut of choices. Citymax operates specialty Restaurants Krispy Kreme, and Fun and Entertainment Centers (Funcity) across India.

Designation: Assistant Manager IT

Supervised, monitored and collaborated with resort staff and management team on all systems-related issues pertaining to the operation of the PMS and POS.

Exposure to PL/SQL APIs, Reports Customization in Oracle Applications.

Preparing IT Budget. Analyze CAPEX and OPEX.

HRMS upgradtion & integration with biometric devices across all offices & stores. Support after integration & implementation, and auto collection of data at real time on central server helping HR department in Business Intelligence to process accurate pay roll.

Manages all software development applications; handles bug/ fixes, modernization programs and schedules enhancement activities.

Lead support which provides provide L1 and L2 members.

Maintains a broad understanding of the underlying technology required to deliver the service that may affect the business.

To monitor and ensure the delivery of the IT initiatives and services against the SLA.

Asset Management, Supplier Management and following the service activation – deactivation process along with License Management.

Work and drive the various technical teams (software, support, hardware, Infrastructure, SQL, Linux, and help them deliver as per expectations.

Assisting team in understanding their thoughts, open communication to address issues and to address the people and policies issues in line with organization policies.

Actively administered and managed the network, workstation operating systems, security systems, safety backups and servers related to the systems.

Assigned to manage vendor and supplier relationships for the purpose of resolving problems, managing services and reviewing proposals in the most expedient ways possible.

Audit security standards; implement security guidelines and software standardization issues.

M Intergraph Systems, New Delhi April 2011 – Jan 2012

(M Intergraph Systems Pvt. Ltd. is an ISO 9001:2000 Certified technology company, which focuses on enabling its customers with well designed, reliable - IT infrastructure.)

Designation: Assistant Manager Service Delivery

Manage the Client relationship on behalf of M Intergraph. Single point of contact into Service Delivery for three clients.

Maintains a detailed knowledge of contracted service requirements (SLA’s etc) and the potential business impact of service failures

Maintains a broad understanding of the underlying technology required to deliver the service that may affect the client

To monitor and ensure the delivery of the IT initiatives and services against the SLA.

Discuss Service Review with customer at Monthly / Weekly review meeting, trend Analysis with Quality team & Technical team on repetitive multiple outages.

Chair Weekly / Fortnightly Meetings with Technical Teams for issues.

Asset Management, Supplier Management and following the service activation – deactivation process along with License Management.

Work and drive the various technical teams (software, support, hardware, Infrastructure, SQL, Linux, Intel and help them deliver as per expectations.

Consolidate all IT issues affecting business productivity, running severity issues as and when leadership participation is required for better co-ordination between different IT groups.

Assisting team in understanding their thoughts, open communication to address issues and to address the people and policies issues in line with organization policies.

Hiring & Interview for short listed candidates, co-ordination with HR & Offering team.

Round The Clock Stores Ltd, New Delhi April 2003 – March 2011

(Group is in various businesses like Hotel, Restaurants, Textiles, Yarn, and fabrics. Restaurants by the name of RUBYTUESDAY, SBARRO, and HAAGEN DAZS.)

Designation: Assistant Manager Networks

Single point of contact for all support issues related to IT for all Senior and Critical Users (Business related) in Head Office as well as other sites.

Looking after all offices IT system, functioning and sustaining it as an Independent profit center for the entire group across the various companies.

Handling restaurants operation IDS software in all respect.

Manage a team of support engineers for smooth functioning of IT

Involved in various roles related to IT and business process in company.

Management & Control of all IT assets of the Company.

Managing and supervising technically all IT offices across the group.

Developing and deploying all IT policies.

Played pivotal role in imparting technical support in Head Office regarding all computer hardware & networking needs.

IT requirement assessment, feasibility study, and suggesting solutions for the organization.

Audit security standards; implement security guidelines and software standardization issues.

Build, lead, and manage a team of IT professionals; handle recruitment, day-to-day task management and performance appraisals.

Handle resource allocations and set up job responsibilities in IT department across the group.

Heading the Disaster Recovery Team for IT system.

Administering the Telephone and Broadband system.

New technology exploration for company benefits.

Looking after the Archiving Solutions Implementations.

Maintaining websites for Organisations with complete control panel.

Backup planning, implementation and management.

Looking after all, client/Vendor issues related to IT.

Installation of DVR based CCTV over IP all over the country.

Looking after all Domain hosting related issues.

Co-ordination with IT vendors for minimizing the IT running cost.

To conduct performance appraisals for the team, identifying weaknesses and offering coaching and mentoring in areas that requires it.

Tetris InfoTech Ltd, New Delhi November 1999 – March 2003

(Tetris InfoTech Ltd. was in the business of Web and Application Development.)

Designation: System Administrator

Installation and Configuration of Laptops, Desktops, Projector, Network Printers Software calls, and Handling Network Problems.

Installation & Configuration of Win 98, Win 2k Server, Linux and SQL.

Security Management through WIN2K Group Policy, Patch Management

Provides IT level Technical Support and serves as initial point of contact for Desktop and Network, & ISDN related problem for users.

Second level support for any issues that requires immediate action., Corporate Antivirus Installations, Up gradation and Maintenance

Knowledge base to prevent future reoccurrence of the problems.

Provides status on progress in a timely and proactive manner.

Scheduled Server backups, restoration and recovery, Configuration of the DHCP Server.

Login/profiles, Monitor systems activity/security, file system administration.

Manages user accounts, provides security, manages disk space, new account creation

KERNEL level work – Change Little Endian format to Big Endian format and vice versa.

Qualification:

Academic:

Graduation (Statistics, Mathematics and Physics) in the year 1988 from Bhagalpur University.

Technical:

a) COMPUTER NETWROKING AND INTERNET APPLICATIONS from Continuing Education Programme, IIT Khagarpur in the year 1998.

b) Diploma in UNIX and C from Priyadarshini, New Delhi, in the year 1996.

c) Diploma in Computer Application and Data Processing from Lakhotia Computer, Calcutta, in the year 1994.

Personal Details:

Father’s Name: Late Arun Dakshy

Marital status : Married

Linguistics: English, Hindi, Bengali.

Permanent Address: G-90, Lajpat Nagar, Sahibabad, Ghaziabad, UP.



Contact this candidate