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Customer Sales

Location:
Mumbai, Maharashtra, India
Salary:
30,000
Posted:
December 03, 2019

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Resume:

ANKITHA KHICHI

New No ** Old No *A Ponniamman Koil Street,

Kotturpuram, Chennai 600085

Contact No: + 91 - 984*******

Email adazno@r.postjobfree.com

OBJECTIVES:

To secure a challenging and strategic role in an evolving organization.

To work in an environment that could provide me an opportunity to grow with the organization and see the organization grow with me.

To work in a challenging position where there is ample scope to develop and utilize my knowledge, skills and experience towards the development of the organization.

EDUCATIONAL QUALIFICATION:

B.com

S.S Jain College for Women

Madras University, Chennai

2007-2010

56%

Organizational Experience

Maersk Global Service Centres (India) Pvt. Ltd., Chennai, since 29 December 2014- till date of Senior Associate

Job Designation: Sales, Tnm, Analysis and Disputes

Work Experience in Disputes:

Disputes Contract correction

Shipment Audit

BOT & BOM Team

Quotation making

Roles and Responsibilities:

Receiving requests from the clusters/customers via mail.

Responding to the clusters/customers via mail.

Analysing and finding solution on the reason for dispute.

Providing end to end solutions to the disputes raised by the customer/cluster to avoid re-dispute.

Responding to customer/cluster frequently about the rejection and the acceptance of dispute raised by customer/cluster.

Maintaining system accuracy @ 100% always, and ensuring that correct Invoice should reach customer for immediate payment.

Fixing the issue at the first stage to avoid the credit memo to the customer.

Deliver performance on accuracy and productivity and ensure Global KPIs are met.

Send the accurate Invoices to customer and meets the SLA & reduces disputes.

Rates are pre-audit before invoice generated.

Arresting Tariff & Market rates for all the shipment.

Contract/ Rates Filing.

Correcting the contract based on the sales and customer agreement to avoid the future shipment to pick correct rates.

Achieve individual and group targets.

Providing current market rate for the customer based on the market pulse.

Preparing daily report to the management for handling customers queries and doing internal audit.

Interacting with customers all over the world through E-mail, Lync and phone calls.

Providing clarification to team members on complex mails. And training for new recruited staff.

Key Responsibilities:

Currently working in the STAD department (Sales, Trade & Marketing, Analytics & Disputes)

Have been provided with training on the new application AFLS Accenture Freight and Logistics Software which replaces the existing system MARS and QTC

Price filing and sending quotations to customers.

MARS Maersk automatically rating system

MARS application Routing/Term and conditions/Contract are filed with validity

QTC Quote to Customer

QTC is a tool, which create an output to the customer, like tender.

New Process enhancement:

AFLS Accenture freight and Logistics software

AFLS is an application which has combination of QTC and MARS application.

Through AFLS timeliness and accuracy of process had increased.

Hewlett-Packard Pvt. Ltd., From 2013 of Process Associate

Roles & Responsibility

SAP MODULE

CUSTOMER MASTER

FUNCATIONS LEVEL

QUOTE & CONTRACT

NCRF : NEW CUSTOMER REFRANCE FILE

CREATIONS, AMID DELETIONS, ATTRIBUTE CHANGES

KEY SKILLS:

Teamwork

Communication and Interpersonal skills

Creative Thinking and Commitment

EXTRA-CURRICULAR ACTIVITIES AND ACHIEVEMENTS:

Participated & won 1st prizes in events like dance, drawing, Ad Zap.

Participated in Rotaract club

Participated in MARG Marathon

CERTIFICATE COURSES:

LIFE SKILL PROGRAMME.

NEWRITE

Communication Skills

Management and Leadership skills.

Personality Development Skills.

Human Rights & Citizenship Training

TALLY 9 & HR BASICS

Technical Skills

MS-OFFICE including WORD, POWERPOINT & EXCEL with advanced Formulas

MARS Maersk Automated Rate Structure

MEPC Maersk Product Catalogue.

Personal Profile

Date of Birth

August 17th, 1986

Father s Name

P.Ashok Kumar

Gender

Female

Marital Status

Single

Languages Known

Speak : English, Hindi and Tamil

Read & Write : English, Hindi

PERSONAL INTERESTS, HOBBIES

Listening Music

Playing Cricket / Badminton etc.

Reference

Reference shall be made on request.

Declaration

I do hereby declare that all the statements made above are true and perfect to the best of my knowledge and belief.

Place: Chennai Your s sincerely

A.ANKITHA

Date:



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