Tonya D. Terry
Home Phone: 678-***-**** Email: firstname.lastname@example.org OBECTIVE
To acquire a challenging position with a cutting edge industry leader that is seeking a motivated team player with strong customer service, communication, and analytical skills. EDUCATION
Roffler Moler Barber Styling College, Forest Park, GA University of Phoenix, Phoenix, AZ
Air Ramp Supervisor, UPS Atlanta Gateway, Atlanta, GA 2018-Present Train and supervise daily activities of ramp agents and clerks. Ensure that all assigned duties are accomplished safely and in a timely manner. Ensure that aircraft departs correct and on time.
Master Barber Stylist, The Barbershop Lounge, Atlanta, GA 1993- Present Provide upscale clientele with professional and superior customer service. Counsel clients on health and hair care maintenance. Recommend necessary beauty enhancements that best fit the client’s needs. Office Manager, The Tavern @ J.R. Crickets, College Park, GA 2008- 2009 Designed and implemented office filing system.
Established procedures for record keeping.
Ensured security and confidentiality of data.
Prepared operational reports and schedules to ensure efficiency. Effectively handle customer inquiries and complaints. Organized and maintained the filing system to retrieve past and present records of all vendors. Teller, Sun Trust Bank, Sun Trust Plaza, Atlanta, GA 2005-2006 Determine customer requirements and expectations in order to recommend specific solutions. Accurately process customer transactions.
Ordered, received, verified, and distributed cash. Opened new accounts and admitted customers to safe deposit box. Promoted the bank’s products and services; consistently cross-sell bank products. Made concentrated efforts to resolve customer problems/concerns. Promote and maintain positive relations with all contacts, customers, and potential customers. Perform as a team member in allocating and coordinating the workflow. Balanced cash drawer and ATM daily as well as checked for fraud. Data Entry Specialist, Spherion @ The Atlanta Coca Cola Company 2004-2005 Developed and implemented an organized filing system for maintaining and retrieving departmental records for the Subway account team.
Identified and resolved problems regarding incomplete paperwork from Subway franchisees and worked effectively with others to accomplish organizational goals, objectives, and deadlines. Assisted with data entry of critical customer information into various databases. Areas of Strength
Excellent Customer Service, Excellent Work Ethics, Commitment to Learning, Organizational Skills, Maturity, Positive Can-Do Attitude, Telephone Etiquette, Works Well Under Pressure. Technical Skills: Word, Excel, Power Point.
Office Machines: Fax, Copier, Printer.