Objectives

To approve and underwrite all Indirect Loans to a high standard of credit quality, while managing loan risks appropriately and provide a high quality portfolio.

Experience:

HH Global: Account Billing Specialist Contract position July 2019-Oct 2019

Receive Files on weekly basis, containing 100 to 1000 accounts

Check accounts for correct amounts and correct taxes

Pull accounts through SAP and ck info through Oracle

Transfer all information on Excel sheet

Make sure billing in timely manner.

Amcor Flexibles: Credit Collections Specialist Contract Position June 2019 –July 2019

Contact Companies via phone call and E-mail for 30 past due accounts

*Taking payments via Check by Phone or Credit Card to make account current

* Using SAP to pull accounts and transfer to Excel sheet for management.

Dovenmuehl Mortgage: Credit Corrections Specialist Feb 2018 –July2019

Research, analyze and process corrections to borrower’s credit report as needed. This may result from a task or an indirect or direct dispute.

Review relevant information provided by the consumer and the credit bureaus.

Report the results of the investigation to credit bureaus.

Ensure all disputes are answered in a timely manner in accordance with FCRA.

Great Lakes Credit Union: Consumer Collections - Contract Position Sept 2017 - Feb 2017

Collections of vehicle loans 9 to 29 days past due.

Taking 35 to 40 calls to reconcile accounts.

Making arrangements with customer to bring account current.

Taking means of payment via check by phone or credit card.

Speaking to insurance companies for date of loss on vehicle, letter of guarantee, sending copies of needed documents to insurance company, copy of title, finance contract, warranties and gap insurance if was on contract.

Wells Fargo Equipment Finance: Business Collections June 2016 - April 2017

Knowledge of leasing, cash application and complex account reconciliations.

Proficient with Oracle.

Ability to interpret Dun & Bradstreet business credit reports.

Consumer credit reports and business financials.

Monitor large corporations and small business accounts.

Contact customers through via delinquency reports, verify all information. Examine all questions and try to resolve.

Make 45 to 55 calls a day

Work with sales and supervisor to attain payment

Follow up on all customers to insure customer attention to debt, and help to arrange payment methods that work for the customer and our company.

Minimize bad debt.

Volkswagen Credit –Temporary Position November 2015 - 2016

Contact customers through auto dialer to determine the reason for delinquency, verify all information, evaluate the customer’s willingness and ability to pay, resolve the account to current status or institute measures to conclude the account satisfactorily.

Effectively handle inbound calls by negotiating corrective action on delinquent accounts to ensure most profitable resolution while maintaining acceptable handle times. Keep ongoing accounts at an acceptable level; minimize bad debt.

Process, follow up and resolve inbound collection and customer service telephone inquiries.

Evaluate and execute collection follow up as further action needed.

Approve extensions, deferments and due date changes within authorized limits to promote customer performance of contractual obligations.

Resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income.

Glenview State Bank - Collections Loan Officer November 2010 - October 2014

Manage a portfolio of customers throughout Illinois, as well as manage their needs and requests.

Make a minimum of 50 collection calls per day.

Keep ongoing accounts at an acceptable level; minimize bad debt.

Research delinquent accounts.

Determine reasons for overdue payments and negotiate resolutions within bank guidelines

Bring late accounts up to current status.

Educate customers on keeping accounts current

OJ Electronics - Assistance to Vice President of Sales January 2010 – November 2010

Contract licensed electricians to do electrical repairs, in all states and Canada.

Accounts payable.

Provided technical support.

Answered phones.

Create excel spreadsheets to keep contact information on all contracted electricians

Provide monthly status reports for the Consumer Product Service Office and Electrical Safety Authority for Canada.

Maintain calendar for Vice-President.

Alliant Credit Union - Indirect Loan Officer 2004 - 2008

Analyze credit applications and make credit recommendations.

Build dealer relations.

Visit 15-20 car dealerships a month in northern Lake County IL, Central IL and Minneapolis, MN.

Audit and process all contracts and keep in contact with car dealers with missing items to insure quick funding.

Great Lakes Credit Union - Call Center Sales Specialist 2001-2004

Originated loans and all products to exceed sales goals.

Offered products such as extended warranties, GAP protections, credit life insurance

Gurnee Dodge and Bredemann Toyota - Finance and Insurance Manager 1999-2001, 1989-1999

Processed all new and used car loans.

Offered products such as extended warranties, Gap protection, credit life insurance.

Processed all paperwork.

Insured great customer service work with the sales team to insure great productivity.

Education

Passed Illinois Casualty and Property Insurance License Exam 2010

Western Illinois University

Wilbur Wright College

Microsoft Word/ Excel

References

Upon Request

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