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Front Office Store Manager

New Delhi, Delhi, India
December 05, 2019

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Dear Sir / Ma’m,

Please find enclosed herewith my resume for your kind consideration for the

post of Hospitality Professional in your esteemed organization. I am a self-motivated & enthusiastic professional having rich experience in Hospitality Industry & Guest Relation Management. I have also been working as a Hospitality Trainer in different major departments of hotel industry.

I would be very grateful to you if you would give me an opportunity to serve your organization & guests. On my part, I assure you if given a chance, I will try my level best to discharge my duties to the best of satisfaction of my seniors to achieve the objectives of the organization. If you require any further details / clarifications, please contact on my mobile 852**-***** / 836**-***** or email : Awaiting your favourable response at your earliest. Thanks & regards.

Shyam Sunder Rajput

852**-***** / 836**-*****

Shyam Sunder Rajput

H o s p i t a l i t y P r o f e s s i o n a l

SF-4 (2nd Floor), Plot # 875, Niti Khand-I, Indirapuram, Ghaziabad-201010. 852**-***** / 836**-*****, https//


Presently working as Front Office Supervisor in Hotel BEACON (A Unit of Sikka Group), Nirman Vihar, New Delhi

Key Responsibilities Area :

• Processing & taking the guest reservation requests.

• Preparing the arrival list for the day.

• Ensuring the smooth check-in / check-out for the guest.

• Handling the guest concerns during his / her stay.

• Preparing the night audit reports.

• Co-ordinating the activities of the Front Office with all major departments at the hotel.

• Working on Front Office WINHMS Software.

• Handling the VIP Concierge Desk & other information channels e.g. Housekeeping & Room Services

• Briefing the staff about the daily occupancy, room revenue & other management activities

• Taking care of lounge guest luggage & accessories etc.

Year 2017 - 2019 : Hospitality Trainer - Worked as Hospitality Trainer with Alliance Educare Pvt. Ltd., Vasundhara, Ghaziabad.

Key Responsibilities Area :

• Conducting Training Sessions both Theory & Practical with the Trainees

• Making the Trainees aware of the emerging trends in the hospitality sector

• Getting the Trainees industry ready with the extensive mock & practical sessions

Year 2007 - 2016 : Asstt. Store Manager - Worked with a leading Publishing House, PHI Learning Pvt. Ltd., New Delhi

Key Responsibilities Area :

• Supervising the day-to-day activities of the store

• Order processing & checking the customer order

• Co-ordinating with sales staff for various orders & helping in the quick processing of pending orders

• Contacting, maintaining cordial relations with dealers & whole-sellers

• Maintaining sales, stock reports & updating them monthly

• Supervising indoor-sales staff & assigning them duties

Year 2002 - 2007 : Entrepreneurship (Restaurant)

• Ventured into Restaurant business (a joint-venture) - a twenty seater Chinese Restaurant named “Sampan” in West Delhi



Year 1997 - 2002 : Front Office Associate / Concierge Desk / Butler Service - Started my career with Park Royal Hotel (Eros Group), New Delhi Key Responsibilities Area :

• Report to the Lounge Manager

• Taking care of the Food & Beverages & other personal needs of the Lounge Guest

• Managing the Lounge Services for VIP guests

• Handling the VIP Concierge Desk & other information channels e.g. Housekeeping & Room Services

• Briefing the staff about the daily occupancy, room revenue & other management activities

• Supervising the Mini Bar set-up in the Lounge Room

• Taking care of lounge guest luggage & accessories etc. EDUCATIONAL QUALIFICATIONS

MBA (with specialization in Finance) from IGNOU, New Delhi in 2008

Hospitality Management from IHM & C, Meerut in 1996

B.Com (Pass) from Delhi University in 1993

AISSE from J. D. Tytler School, New Delhi in 1990 PERSONAL DETAILS

Father’s Name : Mr. O. P. Rajput

Nationality : Indian

Marital Status : Married

Areas of Interest : Listening Music, Newspaper Reading, Watching Discovery Channel Date of Birth : 10.08.1971

Passport No. : H6131971 (valid till 09.08.2019)

I hereby state that the above statements are true within the best of my knowledge. Place : New Delhi

Date :

Shyam Sunder Rajput

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