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Customer Service Executive

December 01, 2019

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Suraj Singh


Objective-Customer-centric call center representative with a history of top-ranked production in inbound and outbound call centers. - Professional Experience

Telesales Representative, Muscat January 2019 to Present

Produce information for management necessary to evaluate performance against key performance indicators all through taking and making phone calls.

Senior process executive/call representative April 2016 to November 2018

Bangalore, Cognizant technology solution BPS Healthcare

Attend to outbound calls with good manner and uphold the organization telephone standard.

Provided accurate and appropriated information in response to customer inquiries.

Respond promptly to and record details of customer enquires

Handle and resolve issue raised by customers

Customer service executive/call center November 2014 to January 2016


Handling inbound calls and emails in a professional manner.

Resolving customer inquiries and requests and ensuring strong customer satisfaction.

Listening and responding to customers’ needs and concerns

Built customer loyalty by placing follow up calls for customers who reported issues

Customer Associated October 2013 to April 2014

Kolkata, IBM DAKSH

Ensuring customer feedback is communicated to the relevant teams.

Demonstrated mastery of customer service call script within specified timeframes

Maintained up-to date records at all times.


University of Calcutta India Kolkata west Bengal -700159

Bachelor of Degree in Commerce –financial

Symbiosis institute -Diploma Human resources management

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