Objective-Customer-centric call center representative with a history of top-ranked production in inbound and outbound call centers. - Professional Experience
Telesales Representative, Muscat January 2019 to Present
Produce information for management necessary to evaluate performance against key performance indicators all through taking and making phone calls.
Senior process executive/call representative April 2016 to November 2018
Bangalore, Cognizant technology solution BPS Healthcare
Attend to outbound calls with good manner and uphold the organization telephone standard.
Provided accurate and appropriated information in response to customer inquiries.
Respond promptly to and record details of customer enquires
Handle and resolve issue raised by customers
Customer service executive/call center November 2014 to January 2016
Kolkata, CONCENTRIX DAKSH
Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Listening and responding to customers’ needs and concerns
Built customer loyalty by placing follow up calls for customers who reported issues
Customer Associated October 2013 to April 2014
Kolkata, IBM DAKSH
Ensuring customer feedback is communicated to the relevant teams.
Demonstrated mastery of customer service call script within specified timeframes
Maintained up-to date records at all times.
University of Calcutta India Kolkata west Bengal -700159
Bachelor of Degree in Commerce –financial
Symbiosis institute -Diploma Human resources management