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Customer Service Technician

Location:
San Diego, CA
Salary:
Negotiable
Posted:
December 02, 2019

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Resume:

Highly skilled and safety conscious technician with technical acumen and experience managing and prioritizing large volumes of work orders for commercial and residential properties.

AREA OF EXPERTISE

• Equipment Installation

• Blueprint Interpretation

• Outstanding Customer Service

• Troubleshooting & Diagnostics

• Electrical & Mechanical Repairs

• Preventive Maintenance

• Safety & Compliance

• Dedicated Team Player

• Excellent Problem Solver

PROFESSIONAL EXPERIENCE

HVAC Technician

Tradesmen International - San Diego, CA 2017 – 2019

Served as a senior technician responsible for project execution and leading a team to accomplish objectives in a given time frame and with available resources.

Installed compressors, evaporators, motors, ducts, and piping as well as mechanical/electrical controls; read and interpreted blueprints/diagrams.

Conducted preventive and corrective maintenance on bearings, pumps, polyphase motors, shaft alignments and fans; documented all maintenance/repair actions and managed equipment records.

Troubleshot breakdowns and repaired malfunctioning HVAC systems and components; utilizing measuring and testing instruments.

Complied with all applicable standards, policies, and procedures, including safety procedures and the maintenance of a clean work area.

Performed other related duties as assigned, assisting other tradesmen, and emergency repairs

HVAC Inside Sales

AC Pro - San Diego, CA 2013 – 2017

Served as an integral part of the sales team by providing excellent customer service through positive interaction with all types of customers and vendors.

Demonstrated knowledge of product lines and stayed current on changes and improvements.

Assisted customers at the counter; walk-ins and telephone.

Used computer software to initiate quotes, write up and fulfill orders in a timely, accurate and complete manner.

Worked actively with outside sales on account planning to grow the accounts and serve the customers better.

Provided pricing and product information to customers and prospects promptly and accurately.

Managed follow up and escalation on customer inquiries and complaints.

Provided backorder and warranty information accurately and in a timely manner.

Coordinated activities with purchasing, shipping, credit and billing.

Routinely worked overtime, weekends, and holidays to ensure complete customer satisfaction.

HVAC Technician

Brian Cox Mechanical - San Diego, CA 2007 – 2013

Served as a technician in the installation and maintenance in variety of commercial and residential facilities.

Interpreted drawings and blueprints to install, connect, troubleshoot and repair, test, and operate HVAC systems and related components.

Monitored system operations to sustain efficiency and complied with technical specifications, manufacturer instructions, and local procedures and codes.

Maintained compliance with safety and environmental regulations for fuels, refrigerants, and hazardous materials.

Demonstrated exceptional time management skills; organized and prioritized high volume of work orders to ensure maximum quality and service to customers.

ADDITIONAL EXPERIENCE

Apprentice & HVAC Technician - University Mechanical – 2004 - 2007

Shipping/Receiving Clerk – Lowes – 2002 – 2004

EDUCATION AND CERTIFICATES

Associate Degree – General Ed - Miramar College, CA 2001 - 2002

Apprenticeship Program - Palomar College 2004 – 2007

CERTIFICATES

OSHA 10-Hour Construction Safety

CPR & First Aid Certification

Forklift Safety Training

EPA 608 Technician Certification

Powder-Actuated Tool Training

Construction Fall/Safety Training



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