Social Media Customer Service

Professional Profile: *+ years experience in customer service, developing and maintaining stakeholder relationships, networking, marketing, and event management. Experienced in multiple social media platforms and live streaming video production. Friendly, fast learning and willing to go above and beyond to ensure successful outcomes.

Education

Bachelor of Science in Communication Studies, August, 2019

Towson University, Towson, MD

Relevant Coursework: Persuasion, Marketing, Interpersonal Communication, Accounting, Business Management, Business Law

Certification: Excel

Honors & Awards

Business Readiness Award (2016)

Work Experience

QNM, Inc., Intern, Frederick, MD September 2018 – August 2019

Review COMAR regulations for outpatient facilities

Review personnel handbook to insure that all required sections were present and current

Reviewed personnel documentation for COA compliance and accreditation process

Audit client files to insure COMAR compliance

Complete audit checklists and place in the client files

Provide tickler list of missing documents to staff

Enter consumer survey results in Excel

Review for trends and identify common concerns

Research solutions and recommend improvements to providers

Lead Consumer advocacy meetings with consumers and providers present

Facilitate discussions with consumers to brainstorm program improvements

Maintain meeting minutes for dissemination and archive

Generalist, Clustered Spires Golf Club, Frederick, Maryland June 2015 – August, 2018

Sales and Marketing of golf packages to non-profits and corporations

Coordinated player seeding for tournaments

Worked as a team to complete assigned projects

Developed and maintained customer relationships

Planned and prepared for site events

Completed all greens and landscaping maintenance as required

Interfaced with consumers and troubleshoot concerns

Customer Service, CVS, New Market, Maryland, September 2013 - March 2015

Supported pharmacy technicians and sales

Provided customer service

Managed customer complaints

Completed project work as directed

Managed inventory of the entire store

Supervised ordering

Completed cashier responsibilities as requested

Campus Involvement

Intramural Sports

Football

Softball

U.S.G.A. amateur golfer

Skills

Certified by Microsoft in Excel applications

Proficient in Microsoft Office products

Fluency in social media applications including Instagram, Twitter, FaceBook, and SnapChat

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