Sales Representative Customer Service

}SAMUEL WAHOME MAINA

P.O. BOX ****-*****,Nairobi Kenya

Cell: +254-***-***-*** E-mail: ***********@*****.***

Languages: English, Kiswahili

OBJECTIVES

To learn, research, consult give outstanding and exceptional services in fields, programs, functions and services delegated to me.

To work in challenging, satisfying, and fulfilling environment, maximizing and utilizing my knowledge skills and abilities.

To work in reputable, dynamic environment of your interest that will help me achieve professional growth and development.

To be committed to excellence in institutions, programs, functions and services delegated to me.

SPECIALITY

Computer repair and maintenance.

Networking (N+)

Graphic design

Sales and marketing

SKILLS

Reports writing.

Team building

Research and analysis

Customer service

Driving

EDUCATION

(Nov 2012 – Feb 2013): Nairobi Aviation College

Diploma In Networking (N+), (Grade: Credit)

(Oct 2012 Jan 2013): Nairobi Aviation College

Diploma In Graphic Design, (Grade: Credit)

(May 2011 – Nov 2012): Nairobi Aviation College

Diploma in Business Information System, (Grade: Credit)

(2009 2010): Soft Globe Training Institute

Certification in Computer Repair & Maintenance (A+), (Grade: Distinction)

(2009 - 2009): Pafof College of Information Technology

Certificate in Information Technology Stage 1, (Grade: Distinction)

(2004 - 2007): Kangundo High School

Kenya Certificate of Secondary Education

EXPERIENCE

CUSTOMER OPERATIONS (Sep 2014 Apr 2019)

SAFARICOM PLC

Interact with customers via inbound and outbound telephone calls,e-mails and online chat to provide information and assistance.

Record customers interactions,details of inquiries,complains on comments,as well as actions taken.

Utilize a variety of systems and web- based tools to reseach and resolve customer issues.

Esure customer needs are met.eg assist on mobile banking,b2b,c2b c2c reversals.

Presenting an appropriate image of the organisation.

SENIOR ICT TECHNICIAN (Feb 2010 Aug 2014)

BLUEFOX TECHNOLOGIES LIMITED

Hardware Assembling

Software installations.

Maintenance and services

Computers and accessories sales

Hardware and software delivery to clients

Hardware repairs

MARKETING EXECUTIVE/TECHNICIAN (Jan 2008 Jan 2010)

REALTOUCH ICT SOLUTIONS

Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer hardware/software offered by the company.

Check new items and makes recommendations for purchasing products.

Checks inventory to ensure orders are in stock.

Takes orders over the phone and in person.

Travel to areas where needs are projected.

Serve as a customer service rep for customers who have questions or difficulties.

Demonstrate product features before a sale.

OTHER ROLES

2013 - Present : Part Time ICT Technician / Sales representative with Cardinal Reliance Services.

2013 - Present : Part Time ICT Technician with Stardom Hotel.

2013 - Present : Part Time ICT Technician with Clean City Entertainment

2013 : Voters Registration Clerk

2014 - Present : Part Time Face Painter With Capital Center.

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