Desktop Support Front Office

Errol J. Hart

**** ******* ****; Morrow, GA ***** ■ Cell: 678-***-**** ■ *********@*****.***

OBJECTIVE

Seeking employment as a Network Support Technician in an information technology arena that demands professionalism, teamwork, provides stability and is result driven.

PROFESSIONAL HIGHLIGHTS

Effective written/verbal skills

Experienced Network Support Technician, System Administrator and Helpdesk Support Analyst

Ability to evaluate prospective technical problems

Excellent problem-solver in complex situations

Proven track record in delivering a memorable customer service experience

Numerous years of Networking experience

RELATED EXPERTISE/CERTIFICATIONS

Microsoft Office Suite, Visio, A+, Cisco Tandberg Telepresence, Cisco WAVE, Linux, Unix, Sonic Firewalls, Sun Solaris, Nexus 2000/3000/5000/7000, Cisco UCS Rack, Blade Servers, CCNA, MCP, MCSE, HIT EHR Workflow Redesign Specialist(CHTS-PW),NextGen EHR, Athena HER, Licensed Customs Broker, CDL Class B, LAN/WAN Administrator, Help Desk Support Technician, IT Specialist, Voice/Data Technician, Field Service Engineer, Active Directory, Telnet, TCP/IP,EIGRP.RIP, OSPF, WIN, DHCP, Windows Server NT 4.0, Windows Server 2000, 2003, 2008, 2012 and 2016, Cisco VPN Client, Cisco Routers, Switches, Terminal Server, Remote Desktop, VMware 6.5, Team Viewer.

EXPERIENCE

Oakhurst Medical Centers (November 2016 – Present)

Provide network, server and desktop support for 100 + employees at 5 facilities.

Install, configure and maintain all medical equipment.

Printer support setup for sw100 card access application.

Microsoft 365 email administration.

Electronic Health Record support for Athena.

Mitel Connect telephone administration support and installation.

Application support for Dentrix, Phreesia Pads, MidMarkIQ Vitals etc.

Remote Desktop support using Team Viewer.

Computer Intelligence Squared (Aviation) (February 2016 – November 2016)

Network Technical Support/Part Time

Provide technical support for small corporate office on part-time basis.

Desktop support for Windows 7, 8 and 10 operating systems.

Windows 2008 server support and maintenance.

Provide printer, copier and scanner support for multifunction machine.

Perform rebuilds and installation of new computers to network.

SouthEastern Data Cooperative

Network Support/System Administration

(October 2015 – January 2016)

Windows 2008 and 2012 server administration and repair using remote desktop and LogMeIn.

Windows 7 and 8 remote desktop support using join.me and team viewer.

First level of support for technical issues via email and telephone for proprietary software.

Monitor and follow up with customers with ongoing and past issues.

Red Hat Linux System administration on basic issues.

IIS support for customer portal sites.

Server builds for specific proprietary applications.

Work in team environment with Linux System Administrators.

Oakhurst Medical (Contractor)

EHR/ Network Support Technician (July 2013- October 2015)

Configure NextGen's scanners and ICS document management module for front office personnel,

medical assistants and doctors.

Perform system upgrades and maintenance.

Document front office workflow and provide feedback to front office manager.

Help with network maintenance and performance issues.

Document installations and perform training to front office personnel.

Perform computer helpdesk and network support for 4 separate medical facilities.

Administer Cisco 3550s and Dell 6224 and 3524 POE switches.

Administer and install Office 365 user accounts.

Perform asset inventory for office and computer equipment.

Install cat 5e and 6 data drops for computers and phones.

Endeavor Telecom (AT&T Contractor)

Field Engineer (July 2012-April 2013)

Installed AT&T Digital Life wireless security systems using Cisco wireless access points.

Engineered successful placement and installation of window and door contacts, glass breaks, CO detectors, motion detectors, repeaters, thermostats, light controllers, door locks, water shutoff valves and video cameras.

Programmed access points and security devices to perform home monitoring to customers specification.

Coordinated installs, maintenance, and repairs with customer and handyman.

Coordinated with alarm monitoring station to verify and test each security device.

Acuative

Field Technician (March 2012-June 2012)

Configured various Cisco routers with base configurations at the customer site.

Tested router configurations from customer’s location while communicating with Central Office dispatchers via telephone to ensure installation accuracy.

Tested T1 connections for data and voice issues from 66 blocks.

Repaired Cisco Blade and Chasis servers at the customer’s site.

Installed Uninterruptible Power Supplies (UPS).

Installed cat 5 and 6 cable infrastructure for new customers.

Repaired Telepresence units that were under warranty.

Emtec, Inc.

Break/Fix Field Technician (serviced Gwinnett County Schools) (April 2009-September 2011)

Repaired Lenovo/IBM/Dell PCs and laptops for faculty, staff, and students for entire Gwinnet County School System within 2 day turnaround time.

Repaired and installed Windows 2003/2008 Servers for new schools.

Configured servers at individual schools with appropriate IP addressing schemes.

Configured, installed and programmed tape backup modules.

Handled multiple tasks with limited supervision which displayed job responsibility and accountability.

Worked closely with school Technical Support Technicians to guarantee accuracy in systems repair.

Installed and configured Windows XP and Windows 7 at service center and onsite utilizing Ghost imaging application.

Repaired and installed HP/Lexmark printers, All-in-ones, and dedicated scanners.

Verified user’s administrative rights and assigned right s within active directory.

WinSonic Digital Cable Systems

Systems Engineer (May 2006-Feburary 2008)

Worked with various operating systems including Windows Server 2000, Windows Server 2003, Exchange Server 2003, Window XP, Sun Thin Client, Red Hat Linux, Sun Solaris, and Apple’s MAC.

Provided hardware/software support for 30 corporate network users and 20 remote users.

Maintained messaging connectivity for Microsoft Outlook clients, Microsoft Web and Blackberry users

Managed remote users connections to Cisco’s VPN client.

Installed and maintained QuickBooks 5.0 Server and client application.

Installed cat 3 and cat 5 cable for voice and data connections as needed.

Performed add moves and changes for users utilizing Cisco’s 6506 layer 4 router.

Implemented Sonic Firewall for network security.

Provided complete support for Dell Power Edge Servers in a Rack environment.

Computer Intelligence Squared, Inc.

Help Desk Representative/Network Administrator (July 2000-January 2006)

Windows NT 4.0, Windows Server 2000, Windows Server 2003 Server Support and Administration.

Exchange Server 5.5 and Exchange Server 2000 support and administration.

DNS, WINS, DHCP Server Administration.

Provided hardware/software support for 60+ corporate network users.

Installed and punched down 25, 50, and 100 pair for Municipal contract.

Installed cat 3 and cat 5 cable for the United States Armed Reserves Center across the East coast.

Maintained Toshiba Strata DK280, PBX, and Strategy voicemail system for corporate network.

Oversaw Network Administration for Network users in Atlanta and Washington D.C.

Provided Helpdesk and Network support for The Veterans Administration contract.

Utilized Veritas Backup Exec software and DLT Tape Library for disaster recovery.

EDUCATION

Valdosta State University, Bachelor of Arts in History

International Correspondence School, Diploma in PC Repair

Career Blazers, A+ Certification, MCSE Certification (NT 4.0)

CCNA Certification -Cisco Certified Network Associate

Atlanta Technical College, Practice Workflow &Information Management Redesign Specialist -Health Information Technology Professional (CHTS- PW) State Certified

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