Salesforce Consultant
Resume:
TYLER CLASS
*****.*****@*****.***
LINKEDIN.COM/IN/
TYLER-CLASS
SKILLS & INTERESTS
Skills
Customer service, critical
thinking and strategy, process
design and implementation, digital
marketing, verbal and written
communication
Interests
Business, tech, self-improvement,
reading, photography, health and
fitness, hiking, backpacking, rock
climbing, travel
EXPERIENCE
SALES OPERATIONS (SALESFORCE)
CLOUDFLARE
Oct.. 2019 – Present
Contractor position focused on building Salesforce CPQ for complex SaaS offerings; auditing all enterprise contracts and consolidating data for upload into CPQ; data modeling strategy; data management and clean-up.
SALESFORCE ADMINISTRATOR
FREELANCE
Nov. 2018 – Present
Problem solving and system management for up to 15 Salesforce users; liaising with implementation partners; setting up quoting workflow, workflow rules, validation rules, custom fields, email templates, page layouts, record types, assignment rules, and more. OPERATIONS SPECIALIST & SYSTEMS ANALYST
CFR RINKENS LLC
Jan. 2018 – Nov. 2018
Customer service; developing new hire onboarding protocol; writing 300-page Operations Manual; developing and implementing process improvements; technical systems development; liaising with consultants; streamlining vehicle export process.
EDUCATION
B.A. ENGLISH & LINGUISTICS, MINOR IN GERMAN
California State University San Bernardino
Jan. 2012 – Dec. 2015
Honed critical thinking, analysis, and communication skills in English, linguistics, and German language coursework. Graduated Magna cum Laude with a 3.833 GPA.
VOLUNTEERING
• 2019: Salesforce NPSP customizations (Carnaval San Francisco)
• 2018: Providing lunch for the homeless (Hashtag Lunchbag)
• 2016: Canvassing to stop development of a sensitive ecological zone (Banning Ranch Conservancy)
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