Customer Service Training
Resume:
*************@*****.***
S* Building No-9,Street-
QATAR
SKILLS
Communication Skills
Ticketing
Time Management
Decision Making
Ability to Work Under Pressure
Leadership
Quick Learner
LANGUAGES
English - Fluent
Tamil - Fluent
Hindi - Basic
Malayalam - Basic
Surekha To Acquire A challenging Arul Position In An Environment Where I Can Best Utilize My Customer Service And Communication Skills To Effectively Fill The Managerial Role In Your Company.
WORK EXPERIENCE
Customer Service Officer
IndiGo Airlines
February, 2015 - May, 2016 Chennai International Airport-INDIA Ticketing, gate, baggage service, and operations duties, providing staff line management and off schedule operations control. Greeting customers with kind and courteous customer service, rather if they need help with the kiosk checking in,checking in baggage at the counter, or just questions about what can be taken through security. Regularly participating in training and courses to keep abreast of company local and federal changes in compliance and safety. Boarded and deplaned flights and escorted passengers, including disabled passengers and unaccompanied minors from aircraft.
Customer Service Agent
Singapore Airlines
February, 2014 - January, 2015 Chennai International Airport-INDIA Checked-in passengers for international travel,verified documentation for international flight. Processed tickets checked baggage and monitored carry-on baggage for size and assigned seats. Announced and provided information on arrival and departure times, boarding procedures, gate changes and carry-on regulations. Greeted and assisted all customers, including providing help with check-in, tagging luggage, ticketing changes, rebooking and special service requests.
EDUCATION
Diploma in International Air Travel Management and CRS course.
The professional training center
June, 2013 - September, 2013
B.E-Electronics & Communication Engineering
Anna University
October, 2009 - June, 2014
CAREER HIGHLIGHT
More than 2 years of work experience in Customer Service. Numerous Letters of Appreciation, Complimentary Letters and Passenger Comments for exemplary services provided to the customers on many occasions.
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