Office Customer Service

RESIDENTIAL ADDRESS CONTACT INFO

House no ***** Cell no: 071-***-****

Molapo Drive Alternative number: 083-***-****

Sunrise View e-mail address: ************@*****.***

Rustenburg

0299

PERSONAL SUMMARY

A pleasant, professional and proficient administrator who has a long track record of ensuring things run smoothly behind the scenes of a busy office. An effective team member who has the ability to meet deadlines and ensure that the highest standards of Office organisation are maintained at all times. I have a methodical and thorough approach to work and will go out of my way to maintain an enjoyable and clean working environment. I have experience of working with the general public, both face-to-face and over the Telephone and I am someone who will always go that extra mile to get things done. Right now i am looking forward to work for a company that offers excellent opportunities for personal and Professional development.

Personal details

Surname : Ntlokwe

First Name : Vincentia

Identity Number : 900***-****-***

Marital Status : Single

Gender : Female

Religion : Christian

Nationality : South African

Home Language : Setswana

Other Language : English, Xhosa & Zulu

Health Status : Good

Licence : Code 10 (C1)

Computer Capabilities

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Access

Internet & E-Mail

Educational Background

1.1Institution : Anglo American

Course : SAP ERP Overview & SAP ERP Operations MRS

Year : 2017

1.2Institution : Arise Business College

Course : Office Computing

Year : 2009

1.3Highest School Attended : Modise Commercial High

Year : 2008

Career Profile

Administrator Skills

●Well organised, and be able to prioritise work in an efficient manner.

●Providing high quality Customer Service.

●Good level of numeracy.

●Good at juggling tasks and prioritising.

●Impeccable telephone manners.

●Resolving and managing queries to closure.

Personal

●Calm and composed under pressure and able to work to tight deadlines.

●Ability to work within a busy and demanding team environment.

●Able to work with minimum amount of supervision and on own initiative.

Areas of expertise

Office administration

Secretarial duties

2.1.1 Receptionist – January 2011 – April 2012

Employers name – H & C Training

Duties:

Operate telephone switchboard, answer/screen and forward calls, compiling files, data capturing, receive payment records, receipts for service, typing, letter writing, dealing with telephones and e-mail enquiries, creating and maintaining filing system, keeping diaries, arranging meetings and appointments,

Providing administrative support tasks hear and resolve complaints from customers and public, file and maintaining records, cash handling and deposits.

2.1.2 ADMINISTRATOR – October 2012 – August 2018

Employers name – Topoclass Training Academy

Responsible for handling the day-to-day administrative tasks of the office and making sure that everything runs smoothly.

Duties;

●Carrying out large volumes of filing while retaining a good level of accuracy and efficiency.

●Maintaining an effective administration system.

●Rapidly responding to and resolving any administrative problem.

●Managing related, regulatory and compliance issues.

●Running the company reception area.

●Making sure that information is quick and easy to locate.

●Typing up correspondence including letters, faxes, minutes and memos.

●Offering a warm and friendly welcome to any visitor.

●Processing and updating staff files.

●Receiving and redirecting calls.

●Managing files.

References

1.Mr Mathebula Oswell (Colleague)

Colleague (H & C Mining Training)

Cell No: +27-73-321-****

E-Mail: ******@*********.**.**

2.Nametso Mosimane (Marketing Co-ordinator)

Cell No: +27-82-733-**** (Topoclass Training Academy)

E-Mail: ***********@*****.***

3.Mr Mooketsi Nicholas (Colleague)

Cell No: 082-***-**** (Topoclass Training Academy)

Contact this candidate