Manager Customer Service

Tim Van Bakel

Fort Worth, TX ***** 682-***-**** ************@*****.***

OPERATIONS MANAGEMENT

Innovative Operations Leader with leadership experience in Distribution, Warehouse Operations, Transportation, Logistics, Compliance, and Inventory Control. A strong team player and self-starter able to build and manage effective teams, provide outstanding customer service, and work aggressively to ensure sales growth and profitability. Areas of expertise:

Budgeting and Expense Management Distribution & Operations Management ERP (SAP) and WMS (Manhattan) Asset Management Inventory Control Training/Development Transportation Management and Courier RFP’s Labor Standards DEA, FDA, VAWD Compliance

EXPERIENCE

H D Smith Company 2006 – 2019

Distribution Center Manager, 2015 – 2019

Led H D Smith Drug operations within Texas, Oklahoma, Louisiana, New Mexico, and Arkansas.

Managed Distribution, Customer Service, Inventory Management, Transportation, Regulatory Compliance, PKMS warehouse management system, Budget, and P&L.

Improved KPI’s to top tier among all H. D. Smith Warehouses.

Reduced operational expenses by .5% with a productivity increase of 3% during a period of declining sales.

Maintained 99.8% inventory accuracy in a distribution center consisting of 30k locations, 22K SKUs.

Reduced operational expense by 300k with a courier RFP.

Transitioned to a new facility from Fort Worth, TX to Flower Mound, TX.

Maintained a 99.3% in stock on all customer orders.

Achieved division of the year in 2018, based on sales, expense reduction, and productivity increases.

Developed the SOP for cycle counting and eliminated the need for annual inventory counts.

Operations Manager, 2006 - 2015

Core team member for configuration, training, and transition to warehouse WMS (Manhattan).

Converted entire facility from an AS400 Legacy system to SAP (ERP).

Served as Subject matter expert (SME) for both SAP and WMS (Manhattan).

Regularly performed other roles as needed.

Named Division of the year in 2011, based on sales, expense reduction, and productivity increases.

Established a satellite facility in South Texas (Harlingen) which reduced operational expenses by 15k a month.

ADDITIONAL RELEVANT EXPERIENCE

Dawn Food Products

Operations Manager

Performance Food Group/Multifoods

Transportation, Operations Manager

Train the Trainer Program – H. D. Smith

EDUCATION

Bachelor Degree in Business Administration

West Texas A & M University

Associate Degree in Business

Amarillo Junior College

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