super woman

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ARWA MAGHNIE

Kuwait +965-********, *****532 ****.*******@*****.***

DOB: Sep.4, 1975 Lebanese nationality Single

OBJECTIVE

To obtain a challenging position in a reputed company in sales, marketing, and business development. LANGUAGES

Arabic (mother tongue) – English (fluent)

EDUCATION

1994 - to

date

Bachelor of English Language and Literature

Beirut Arab University – Beirut – Lebanon

Completed 4 years and haven’t graduated to date.

1993 High School, Science, Fahaheel Wataniya School, Fahaheel, Kuwait Grade: 94.6%

SKILLS AND TRAINING

MS. Office (Word, Excel, PPP, FrontPage, InfoPath) – Self-taught

Graphic design (Photoshop, illustrator, in-design) – Self-taught

Quality assurance – Certified Internal auditor (ISO 9001-2008) EXPERIENCE

Jan 2016 –

current

Sales and account manager, Lotus Properties - Kuwait

Coordinate sales team by managing schedules, filing important documents and communicating relevant information

Ensure the adequacy of sales-related equipment or material

Respond to complaints from customers and give after-sales support when requested

Store and sort financial and non-financial data in electronic form and present reports

Handle the processing of all orders with accuracy and timeliness

Inform clients of unforeseen delays or problems

Monitor the team’s progress, identify shortcomings and propose improvements Feb 2012 –

Mar 2013

Quality Assurance Officer, O&G Engineering - Kuwait

Assess the current systems and procedures and develop the missing procedures and forms.

Interview staff and unit heads and edit and fix current or new procedures.

Ensure scope of audit covers all relevant procedures by preparing internal quality audit notification.

Assist in developing new Quality Assurance procedures and audit plans.

Perform quality audit to verify compliance.

Ensure that new procedures or changes to exiting procedures are not in conflict with the requirements of ISO standard.

Identify areas where the application of procedures is causing bottlenecks and needs streamlining.

Coordinate non-conformance identification, disposition and corrective action follow-up.

Maintain a high level of quality awareness through the corporate.

Liaise with certification bodies during certification and surveillance audits. Jun 2010 –

Jan 2012

Researcher, Pan Arab Market Research - Kuwait

Test field instrument and confirm the project’s instrument.

Review the pilot interviews to confirm full understanding of interviewers to the field instrument.

Compare the achieved interviews vs. required per target audience to be in line with sample structure.

Tally specific questions of random interviews and compare the results of data entered for data verification. Feb 2007 –

Sep 2009

Account manager, Bartercard – Kuwait

pg. 2

Maintain regular contact with members in order to improve knowledge of member’s business and find ways to maximize trade volume (no of transactions amongst members)

Plan and execute routine visits to members to maintain customer service; solve disputes and problems, discuss trading strategies, initiate transactions in order to achieve preset monthly and quarterly goals.

Promote and market members within the network.

Aug 2005 –

Feb 2007

Business Development officer, Kharafi National – Kuwait

Design artwork using adobe Photoshop and illustrator as requested (logos, catalogues, website, movies)

Contribute to the branding of the company’s collaterals.

Procure, request quotations and coordinate with printing houses.

Managed the company’s photo library; indexing and referencing photos in accordance with company routine.

Jul 2004 –

Aug 2005

Administrative assistant, Kharafi National – Kuwait

Assist the Office Manager in charge of all company buildings in all job tasks.

Acted office manager for the company’s main building; managed cleaners, printing room helpers, drivers, kitchen staff, reception desk and operators staff. I also managed the consumption of pantry, pantry stores, purchasing of pantry items within budget, executive meeting service, and management of events.

The creation of processes required for upgrade of department service such as the daily pantry intake routine, distribution of company wall mounted certificates, free space stations keys, allocation of driver service, maintenance requests, and meeting rooms requests. Mar 2003 –

Jul 2004

Secretary, Midas Furniture – Projects and tenders - Kuwait

Coordinate between warehouse and sales members and provide assistance to clients when sales member is not present; communicate with clients on behalf of salesman.

File departments and take notes, write letters, create marketing material as instructed.

Handled major account and managed the process from start to end: replying to RFQ, buying miscellaneous products/items from the local market and calculate the profit %, quote, tender, and supervise the delivery process and liaise between supplier, office, warehouse and client for smooth delivery, in addition to handling the invoicing process from order till delivery. This task was handed over to me in addition to my main tasks and I managed to increase the profit by at least 50% from items purchased. I also created a smoother communication process with the warehouse. Mar 2001 –

Feb 2002

Administrative assistant, Stat Ipsos – Kuwait

Assist the marketing analyst in recruitment for bank/restaurant mystery shopping program.

Data entry for Media Monitory software.

Jan 2000 –

Mar 2001

Marketing secretary, Al-Ostoura International Co. – Kuwait

The creation of the company’s weekly newsletter intended for training; searching for news, translating, editing PowerPoint.

The selection and translation of fashion/health/life style articles from English to Arabic with editing intended to be published in Ostoura magazine. Articles in issue no.1 were fully selected and translated by me.

HOBBIES

Arts, Painting, Crafts, Crocheting, Teaching and training.

*Reference available upon request

Contact this candidate