Customer Service Representative
Resume:
Steve Goegoes
*****.*******@*******.***
https://www.linkedin.com/in/steve-goegoes/
OBJECTIVE
To obtain employment as a Customer Service Representative and seek new challenges in an environment conducive to my professional growth.
SUMMARY OF QUALIFICATIONS
Extensive Customer Service and Technical Support background in a variety of sectors
Solid knowledge of Microsoft Office, including Word, Excel, PowerPoint
Advanced knowledge of Windows operating systems (Windows XP to Windows 10)
5+ years work from home experience
RELEVANT WORK EXPERIENCE
Allianz Global Assistance, Toronto November 2010 – March 2019
Customer Service Specialist
Answered between 50-60 inbound phone calls in a high volume call center from clients, travel agents, credit unions and bank customers to assist with travel insurance needs
Performed other duties, including explaining benefits and exclusions, finding the best suitable coverage option, and selling the insurance or quotes for future purchase/reference
Canadian Tire, Toronto January 2008 – October 2010
Technical Support
Maintained hardware and performed troubleshooting tasks on laptops and desktops to diagnose various issues
Ensured accurate component replacement and repairs of damaged hardware
Shipped out warranted hardware when necessary
OTHER RELEVANT WORK EXPERIENCE
Equifax Canada, Toronto – Customer Service Representative
TD Bank – Fraud Management Group, Toronto – Loss Prevention Agent
Rogers Telecom, Toronto – Customer Service Representative
CERTIFICATIONS
Travel Industry Council of Ontario (TICO) certificate
Currently studying for Comptia A Plus (A+) Certification
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