Steve Goegoes

adavc6@r.postjobfree.com

https://www.linkedin.com/in/steve-goegoes/

416-***-****

OBJECTIVE

To obtain employment as a Customer Service Representative and seek new challenges in an environment conducive to my professional growth.

SUMMARY OF QUALIFICATIONS

Extensive Customer Service and Technical Support background in a variety of sectors

Solid knowledge of Microsoft Office, including Word, Excel, PowerPoint

Advanced knowledge of Windows operating systems (Windows XP to Windows 10)

5+ years work from home experience

RELEVANT WORK EXPERIENCE

Allianz Global Assistance, Toronto November 2010 – March 2019

Customer Service Specialist

Answered between 50-60 inbound phone calls in a high volume call center from clients, travel agents, credit unions and bank customers to assist with travel insurance needs

Performed other duties, including explaining benefits and exclusions, finding the best suitable coverage option, and selling the insurance or quotes for future purchase/reference

Canadian Tire, Toronto January 2008 – October 2010

Technical Support

Maintained hardware and performed troubleshooting tasks on laptops and desktops to diagnose various issues

Ensured accurate component replacement and repairs of damaged hardware

Shipped out warranted hardware when necessary

OTHER RELEVANT WORK EXPERIENCE

Equifax Canada, Toronto – Customer Service Representative

TD Bank – Fraud Management Group, Toronto – Loss Prevention Agent

Rogers Telecom, Toronto – Customer Service Representative

CERTIFICATIONS

Travel Industry Council of Ontario (TICO) certificate

Currently studying for Comptia A Plus (A+) Certification

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