Customer Service Account Executive
Resume:
CHRISTINE BRYAN
****************@*****.***
**** ** **** **** *******, FL 33321
OBJECTIVES
Seeking to utilize, and expand on 18 years of professional and interpersonal skills in an established and growing environment that shows a wide-ranging scope for individual growth. Being enthusiastic, never afraid of a challenge, very resourceful and creative, I am highly committed to do a job well done.
EXPERIENCE
WEATHERBY HEALTHCARE Fort Lauderdale, FL
03/2018 – Present
Licensing Coordinator – Medical Staff Services
Review applications for doctors in all 50 states.
Provide concierge level customer service to doctors, heavy phone call volume.
Understand and navigate laws governing medical boards in all 50 states.
Submit receipts for licensing costs, reconcile my credit card account and request checks for payment of all fees dealing with licensure.
Review daily, weekly and monthly reports to determine how to prioritize desk based on deadlines for licenses due.
Work with team to provide feedback and back up team members out of the office.
Request all verifications required for licensure from state licensing boards, medical schools and hospitals and facilities doctor has worked.
Manage a busy desk that requires excellent organization and time management skills.
PATRIOT NATIONAL UNDERWRITERS Fort Lauderdale, FL
05/2015 – 01/2018
Assistant Account Executive – Workers Compensation Alternative Market
Review payroll reported for large PEO accounts and determine premium on a monthly basis.
Upload payroll templates into WC System and reconcile.
Handle deductible billing for legal department.
Handle all aspects of InsurePay software accounts, self-reporting, customer service, agent and broker contact, billing options and billing plans.
Review daily, weekly and monthly reports and reconcile.
Complete audits and calculate proper rates, discounts and premium at policy expiration.
Assist Account Executive with any administrative duties and provide customer service solutions to Insureds
LYNN INSURANCE GROUP Boca Raton, FL
09/2000 – 03/2015
WC Policy Services Rep III and Lead Production Assistant
Assist VP & Director of Policy Services and Legal Department with research projects.
Write all PEO Workers’ Compensation policies for large million dollar accounts.
Handle all administrative duties on all policies written, including mods and endorsements.
Maintain master file of policies & underwriting.
Knowledge of forms & notices needed for a Workers’ Compensation Policy in 49 states.
Work on proposals and renewals.
Intricate work evaluating risk and providing customer service to Brokers.
Support Underwriters with duties pertaining to Workers’ Compensation.
Proofread endorsements & policy work from field offices.
Assign projects to Production Assistants.
Train new staff.
Extensive use of Microsoft Programs, i.e., Outlook, Word, Excel, Ecopy, IAS Policy System & NCCI Database and State Bureau Insurance websites.
Agency Billing & Compliance Specialist
Create, interpret & maintain licensing database.
Enter billing for all policies and work closely with Accounting Department.
Process insurance agents’ appointments.
Renew agency licenses annually.
Research insurance regulation updates.
Handle state filings & reporting for agency.
Report & track insured’s claims to insurance companies
Extensive use of ODEN, WESTLAW, Dept. of Insurance websites for all 50 states & Accord Forms.
Extensive use of Microsoft Excel.
EDUCATION
Nova Southeastern University, Davie, FL 1999 BS in Legal Studies with a minor in Business 3.8 GPA
Coral Springs High School, Coral Springs, FL 1990 Honor level courses, 3.5 GPA
SKILLS (INCLUDING, BUT NOT LIMITED TO)
Communication: editing, written & verbal
Customer Service: conflict resolution, listening & positive attitude
Interpersonal: creative thinking, possess empathy & networking ability
Teamwork: acknowledgement, delegation & encouragement
Computer: Microsoft Office including Word, Excel, PowerPoint, Outlook, highly computer literate
INTERESTS
Enjoys music, dancing, basketball & spending time with my husband Romel and my two daughters, Gianna and Cara.
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