Software Desktop Support
Resume:
MOHAMMAD ZAROOQ
Personal Information
E-mail: *******@*****.***
Date of Birth: 10th JUN 1984
Mob # 009***********
Nationality: Indian
Objective
To pursue a challenging position in a leading, dynamic and career-oriented Organization where I can utilize & prove my expertise and groom my skills under a roof of professional environment. Enthusiastic, hardworking, determined, passionate and confident individual who enjoy working/serving with the team.
Certification
MCP Windows7 (Microsoft Certified Professional)
MCTS (Microsoft Certified Technology Specialist)
Microsoft Specialist
CCNA (Cisco Certified Network Associate)
ITIL Foundation
Professional Skills
Computers (Software, Hardware & Networking)
Computer software: MS-Office 2019&365, C-Language, HTML, Internet concepts.
Installation, Configuration& Troubleshooting of Windows2000, Windows XP, Windows7, Windows 8.1 &Windows 10
Enabling and Configuring Bit locker for Computer Hard disk,
Troubleshooting & Servicing of Laptops & Desktops
Configuring Local Area Network & Wireless Network.
Troubleshooting through remote access with SCCM, SMS Administrator, Remote desktop, Dam ware, Microsoft Lync
Installation& configuration of Microsoft Outlook & Various Software’s.
Creating & deploying Images for various models of PC’s & Laptops
Troubleshooting and configuring Local and Network Printers
Installation and configuration of Cisco IP phones
Configuring outlook for smart phones, IPhone, IPad, Blackberry
Installation and configuration of Cisco Unified Software for video conference.
Configuring & troubleshooting Microsoft office Communicator & Skype for Business for live chat & Video conference
Installation and configuration of Polygom Cam for video conference through office Communicator.
Troubleshooting Users SAP, Success Factor, SAP Fiori, Employee Self Service, ITSM, FM credentials, if required resetting & unlocking Passwords.
Installation and configuration of One Drive for Business.
Connecting Site PC’S with Azure Active directory Local Domain
Work Experience
Organization : ALFANAR Co. Riyadh,K.S.A
Position : Technical Support Specialist
Duration : Currently Working (from 2/Feb/2013)
Country : KSA
Responsibilities
Offering Remote Assistance for more than 3000 End users.
Providing Support to End Users through ITSM Ticketing System.
Connecting Site PC’s with Azure AD local domain.
Enabling and Configuring Bitlocker data encryption in User Computers.
Supporting End Users Remotely through Remote Access
Remote Access through SCCM, Remote Desktop, Dam ware, Team viewer Microsoft Lync & Skype for Business.
Providing session for One Drive for Business, usage, benefits, Installation and configuration of One Drive for Business
Installation & Configuration of various software’s like, Navision, Primavera, Softphone, and Cisco Jabber.
Deployment of windows7,8.1&Windows10 Operating System.
Configuring &Troubleshooting Users SAP,C4C,Succesfactor Fiori Accounts
Configuring & troubleshooting Skype for Business for live chat & Video conference & desktop sharing.
Installation and Configuration of Microsoft Teams Software.
Providing support for Galileo,Travelport,Sabre software for our Travel Dept.
Configuring & Troubleshooting Office 2019 & Office 365 for domain users
Unlocking & resetting SAP & C4C,Success Factor, Fiori Passwords.
Installation Configuration, Modification & Troubleshooting Cisco VPN & Forti client VPN Software’s.
Configuring outlook for Apple, iPhone, iPad and Smart Phones
Configuring & Troubleshooting Cisco Jabber, SAP Fiori & SuccessFactor for Android & Apple Phone.
Troubleshooting & Configuring WIFI Networks.
Installation of McAfee Software, Updating & Scanning for Virus.
Offering physical support if not possible to connect remotely.
Installation & Configuration of security systems software’s, such as Kaba & TBS Manager
Escalating the cases to other levels if it belongs to their group.
Installation & configuration of local printers, Network printers and troubleshooting.
Installation of Cisco web communicator software.
User Data Backup & File restore.
Troubleshooting Network related problems.
Installation of unified Cisco Video advantage software to enable video conference through IP phones.
Installation and Configuration of new PC’s, Laptop’s &Printers
Providing support to share the screen Wireless during Meetings through Click share
Providing Internet and VPN Access in Active directory.
Setting up of wired & wireless Multimedia Projectors during the time of
meetings.
Organization : ALFanar Energy. Madrid, Spain
Position : Technical Support Specialist (For Startup)
Duration : (from 4/Feb/2019 to 15/Feb/2019)
Country : Spain
Responsibilities
Deployment of Windows10 Operating System & Joining them to Alfanar Domain with Alfanar Standard name and standard software’s
Providing overall Support to End Users
Changing Windows Interface to Spanish.
Providing session for One Drive for Business, usage, benefits, Installation and configuration of One Drive for Business.
Connecting network cable to patch panel to enable local network port.
Supporting End Users Remotely through SCCM, Skye for business & TeamViewer
Installation & Configuration of various software’s.
Configuring & Troubleshooting Users SAP accounts
Installation and Configuration of Microsoft Teams Software.
Configuring & Troubleshooting Office 2019 & Office 365
Installation Configuration, Modification & Troubleshooting Forti client VPN Software’s.
Configuring outlook for Apple, iPhone, iPad and Smart Phones
Configuring & Troubleshooting Cisco Jabber for Android & Apple Phone.
Troubleshooting & Configuring WIFI Networks.
Installation of McAfee Software, Updating & Scanning for Virus.
Escalating the cases to other levels if it belongs to their group.
Installation & configuration of local printers, Network printers and troubleshooting.
Installation of Cisco web communicator software.
Troubleshooting Network related problems.
Installation and Configuration of new Laptop’s &Printers
Organization : SABIC (Saudi Kayan Petrochemical Co.),Jubail.
Position : Desktop Support (EUS)
Duration : (starting from 16/Sep/2008 to 31/Jan/2013)
Country : KSA
Responsibilities
Offering Remote Assistance for more than 2,500 End users.
Remote installation of software’s and Troubleshooting.
Supporting End Users Remotely through Remote Access
Remote access through SMS, Remote Desktop, Remote assistance, SCCM.
Installation & Configuration of various simulation software’s like, Aspen 7.3, Dynsim,Hextran,Inplant,PRO2,Visual Flow,Ramis,Meridium,PI.
Deployment of windows7 Operating System.
Configuring & troubleshooting Microsoft office Communicator for live chat & Video conference.
Configuring & troubleshooting for domain problems.
Installation Configuration, Modification & Troubleshooting CISCO IP Phones.
Configuring outlook for Blackberry, Iphone, Ipad and Smart Phones
Troubleshooting & Configuring WIFI Networks.
Rendering services for Kiosk Machines for Employee Self Services.
Maintaining and updating I.T. Datasheet & Documentation.
Creating and deploying image for various models of PC’S & Laptops.
Offering physical support if not possible to connect remotely.
Contacting Vendor for I.T Components.
Providing level1 & level2 support to End users.
Escalating the cases to other levels if it belongs to their group.
Installation of local printers and troubleshooting.
Troubleshooting of network printers.
Installation & Configuration of Cisco Spider Phones
Providing support for live conference and Telepresence
Troubleshooting Network related problems.
Installation of unified Cisco Video advantage software to enable video conference through IP phones.
Installation and Configuration of new PC’s and Laptop’s
Setting up of Multimedia Projectors during the time of meetings.
Organization : SABIC (HADEED Steel Co.), Jubail.
Position : Desktop Support (EUS)
Duration : (starting from 16/12/2008 to 16/1/2009 for training)
Country : KSA
Responsibilities
Offering Remote Assistance for above 2,000 End users.
Remote installation of software’s and Troubleshooting.
Supporting End Users Remotely through Remote Access
Remote access through SMS, Remote Desktop, Remote assistance, Dame Ware.
Providing support to the End user’s through Remedy services (SSRS)
Configuring and troubleshooting Printer remotely to the End Users.
Configuring and troubleshooting Microsoft Office Outlook remotely.
Configuring & troubleshooting Microsoft office Communicator for live chat.
Configuring & troubleshooting for any domain problems.
Troubleshooting Web Browsing problems.
Scanning PC’s for Viruses like Spywares & Malwares.
Troubleshooting Sabic standard Software related problems.
Troubleshooting Desktops & Laptops related issues.
Creating and deploying image for various models of PC’S & Laptops.
Offering physical support if not possible to connect remotely.
User data backup and file restoration.
Providing level1 & level2 support to End users.
Escalating the cases to other levels if it belongs to their group.
Installation of local printers and troubleshooting.
Troubleshooting of network printers.
Configuring and troubleshooting user account profile.
Providing support for live conference and telepresence
Escalating Cisco IP phone support to the concerned IP phone support group.
Troubleshooting Network related problems.
Enabling video conference through IP phones.
Installation and Configuration of new PC’s and Laptop’s
Setting up of Multimedia Projectors during the time of meetings.
Providing total solution for the End Users.
Organization : Global Link Communication (RADIOSHACK).
Position : IT Technician
Duration : NOV 14th, 2006 TO MAR 30th, 2008
Country : DUBAI, UAE
Responsibilities
Servicing of laptops & troubleshooting
Installation of operating systems
Installation of Software
Installation of ETISALAT 3G cameras, data cards
Troubleshooting of wireless Network
Creating Backups.
Maintenance of PC's
Organization : GOAL Technologies Pvt LTD
Position : System Admin
Duration : APR 20th, 2008 TO AUG 21st, 2008
Country : INDIA
Responsibilities
Installation of operating systems & Software
Installation of Active directory, DHCP, DNS.
Windows networking installation & maintaining
Network cabling crimping & Wireless Network
Solution providing and implementing on existing clients
Diagnosing and Troubleshooting faulty system
Pc assembling, Peripheral installation & troubleshooting
Installation & troubleshooting local and network printers.
Achievements
Successful completion of Windows7, Windows8.1 & Windows10 Deployment Project.
Successful Completion of Windows 10 Deployment Project, Alfanar Energy, Madrid, Spain
Pioneered use of mobile devices (iPad, iPhone, Android) to provide on-call support. Increased employee satisfaction due to modern technologies and increased freedom during on-call.
Computer Education
DIPLOMA IN COMPUTER MANAGEMENT
Karnataka Polytechnic (K.P.T) (Mangalore, Karnataka)
HONORS IN COMPUTER HARDWARE (A+)
Karnataka Polytechnic (K.P.T) (Mangalore, Karnataka)
HONORS IN COMPUTER NETWORKING (N+)
Indian Institute of Hardware Technology Limited (Mangalore, Karnataka)
MCSE CERTIFICATE COURSE
Jetking Infotrain PVT LTD (Mangalore, Karnataka)
CWNA COURSE
Goal Technologies PVT LTD (Mangalore, Karnataka)
Educational Qualification
Bachelors of Commerce Graduate from St. Aloysius Collage affiliated to Mangalore University, India
Languages
English Hindi Kannada Urdu Malayalam Tamil Tulu Arabic (fair)
Declaration
I hereby declare that the above particulars given in this Curriculum Vitae are true and I shall do my best to give you entire satisfaction.
Contact this candidate