MOHAMMAD ZAROOQ

Personal Information

E-mail: adauud@r.postjobfree.com

Date of Birth: 10th JUN 1984

Mob # 009***********

Nationality: Indian

Objective

To pursue a challenging position in a leading, dynamic and career-oriented Organization where I can utilize & prove my expertise and groom my skills under a roof of professional environment. Enthusiastic, hardworking, determined, passionate and confident individual who enjoy working/serving with the team.

Certification

MCP Windows7 (Microsoft Certified Professional)

MCTS (Microsoft Certified Technology Specialist)

Microsoft Specialist

CCNA (Cisco Certified Network Associate)

ITIL Foundation

Professional Skills

Computers (Software, Hardware & Networking)

Computer software: MS-Office 2019&365, C-Language, HTML, Internet concepts.

Installation, Configuration& Troubleshooting of Windows2000, Windows XP, Windows7, Windows 8.1 &Windows 10

Enabling and Configuring Bit locker for Computer Hard disk,

Troubleshooting & Servicing of Laptops & Desktops

Configuring Local Area Network & Wireless Network.

Troubleshooting through remote access with SCCM, SMS Administrator, Remote desktop, Dam ware, Microsoft Lync

Installation& configuration of Microsoft Outlook & Various Software’s.

Creating & deploying Images for various models of PC’s & Laptops

Troubleshooting and configuring Local and Network Printers

Installation and configuration of Cisco IP phones

Configuring outlook for smart phones, IPhone, IPad, Blackberry

Installation and configuration of Cisco Unified Software for video conference.

Configuring & troubleshooting Microsoft office Communicator & Skype for Business for live chat & Video conference

Installation and configuration of Polygom Cam for video conference through office Communicator.

Troubleshooting Users SAP, Success Factor, SAP Fiori, Employee Self Service, ITSM, FM credentials, if required resetting & unlocking Passwords.

Installation and configuration of One Drive for Business.

Connecting Site PC’S with Azure Active directory Local Domain

Work Experience

Organization : ALFANAR Co. Riyadh,K.S.A

Position : Technical Support Specialist

Duration : Currently Working (from 2/Feb/2013)

Country : KSA

Responsibilities

Offering Remote Assistance for more than 3000 End users.

Providing Support to End Users through ITSM Ticketing System.

Connecting Site PC’s with Azure AD local domain.

Enabling and Configuring Bitlocker data encryption in User Computers.

Supporting End Users Remotely through Remote Access

Remote Access through SCCM, Remote Desktop, Dam ware, Team viewer Microsoft Lync & Skype for Business.

Providing session for One Drive for Business, usage, benefits, Installation and configuration of One Drive for Business

Installation & Configuration of various software’s like, Navision, Primavera, Softphone, and Cisco Jabber.

Deployment of windows7,8.1&Windows10 Operating System.

Configuring &Troubleshooting Users SAP,C4C,Succesfactor Fiori Accounts

Configuring & troubleshooting Skype for Business for live chat & Video conference & desktop sharing.

Installation and Configuration of Microsoft Teams Software.

Providing support for Galileo,Travelport,Sabre software for our Travel Dept.

Configuring & Troubleshooting Office 2019 & Office 365 for domain users

Unlocking & resetting SAP & C4C,Success Factor, Fiori Passwords.

Installation Configuration, Modification & Troubleshooting Cisco VPN & Forti client VPN Software’s.

Configuring outlook for Apple, iPhone, iPad and Smart Phones

Configuring & Troubleshooting Cisco Jabber, SAP Fiori & SuccessFactor for Android & Apple Phone.

Troubleshooting & Configuring WIFI Networks.

Installation of McAfee Software, Updating & Scanning for Virus.

Offering physical support if not possible to connect remotely.

Installation & Configuration of security systems software’s, such as Kaba & TBS Manager

Escalating the cases to other levels if it belongs to their group.

Installation & configuration of local printers, Network printers and troubleshooting.

Installation of Cisco web communicator software.

User Data Backup & File restore.

Troubleshooting Network related problems.

Installation of unified Cisco Video advantage software to enable video conference through IP phones.

Installation and Configuration of new PC’s, Laptop’s &Printers

Providing support to share the screen Wireless during Meetings through Click share

Providing Internet and VPN Access in Active directory.

Setting up of wired & wireless Multimedia Projectors during the time of

meetings.

Organization : ALFanar Energy. Madrid, Spain

Position : Technical Support Specialist (For Startup)

Duration : (from 4/Feb/2019 to 15/Feb/2019)

Country : Spain

Responsibilities

Deployment of Windows10 Operating System & Joining them to Alfanar Domain with Alfanar Standard name and standard software’s

Providing overall Support to End Users

Changing Windows Interface to Spanish.

Providing session for One Drive for Business, usage, benefits, Installation and configuration of One Drive for Business.

Connecting network cable to patch panel to enable local network port.

Supporting End Users Remotely through SCCM, Skye for business & TeamViewer

Installation & Configuration of various software’s.

Configuring & Troubleshooting Users SAP accounts

Installation and Configuration of Microsoft Teams Software.

Configuring & Troubleshooting Office 2019 & Office 365

Installation Configuration, Modification & Troubleshooting Forti client VPN Software’s.

Configuring outlook for Apple, iPhone, iPad and Smart Phones

Configuring & Troubleshooting Cisco Jabber for Android & Apple Phone.

Troubleshooting & Configuring WIFI Networks.

Installation of McAfee Software, Updating & Scanning for Virus.

Escalating the cases to other levels if it belongs to their group.

Installation & configuration of local printers, Network printers and troubleshooting.

Installation of Cisco web communicator software.

Troubleshooting Network related problems.

Installation and Configuration of new Laptop’s &Printers

Organization : SABIC (Saudi Kayan Petrochemical Co.),Jubail.

Position : Desktop Support (EUS)

Duration : (starting from 16/Sep/2008 to 31/Jan/2013)

Country : KSA

Responsibilities

Offering Remote Assistance for more than 2,500 End users.

Remote installation of software’s and Troubleshooting.

Supporting End Users Remotely through Remote Access

Remote access through SMS, Remote Desktop, Remote assistance, SCCM.

Installation & Configuration of various simulation software’s like, Aspen 7.3, Dynsim,Hextran,Inplant,PRO2,Visual Flow,Ramis,Meridium,PI.

Deployment of windows7 Operating System.

Configuring & troubleshooting Microsoft office Communicator for live chat & Video conference.

Configuring & troubleshooting for domain problems.

Installation Configuration, Modification & Troubleshooting CISCO IP Phones.

Configuring outlook for Blackberry, Iphone, Ipad and Smart Phones

Troubleshooting & Configuring WIFI Networks.

Rendering services for Kiosk Machines for Employee Self Services.

Maintaining and updating I.T. Datasheet & Documentation.

Creating and deploying image for various models of PC’S & Laptops.

Offering physical support if not possible to connect remotely.

Contacting Vendor for I.T Components.

Providing level1 & level2 support to End users.

Escalating the cases to other levels if it belongs to their group.

Installation of local printers and troubleshooting.

Troubleshooting of network printers.

Installation & Configuration of Cisco Spider Phones

Providing support for live conference and Telepresence

Troubleshooting Network related problems.

Installation of unified Cisco Video advantage software to enable video conference through IP phones.

Installation and Configuration of new PC’s and Laptop’s

Setting up of Multimedia Projectors during the time of meetings.

Organization : SABIC (HADEED Steel Co.), Jubail.

Position : Desktop Support (EUS)

Duration : (starting from 16/12/2008 to 16/1/2009 for training)

Country : KSA

Responsibilities

Offering Remote Assistance for above 2,000 End users.

Remote installation of software’s and Troubleshooting.

Supporting End Users Remotely through Remote Access

Remote access through SMS, Remote Desktop, Remote assistance, Dame Ware.

Providing support to the End user’s through Remedy services (SSRS)

Configuring and troubleshooting Printer remotely to the End Users.

Configuring and troubleshooting Microsoft Office Outlook remotely.

Configuring & troubleshooting Microsoft office Communicator for live chat.

Configuring & troubleshooting for any domain problems.

Troubleshooting Web Browsing problems.

Scanning PC’s for Viruses like Spywares & Malwares.

Troubleshooting Sabic standard Software related problems.

Troubleshooting Desktops & Laptops related issues.

Creating and deploying image for various models of PC’S & Laptops.

Offering physical support if not possible to connect remotely.

User data backup and file restoration.

Providing level1 & level2 support to End users.

Escalating the cases to other levels if it belongs to their group.

Installation of local printers and troubleshooting.

Troubleshooting of network printers.

Configuring and troubleshooting user account profile.

Providing support for live conference and telepresence

Escalating Cisco IP phone support to the concerned IP phone support group.

Troubleshooting Network related problems.

Enabling video conference through IP phones.

Installation and Configuration of new PC’s and Laptop’s

Setting up of Multimedia Projectors during the time of meetings.

Providing total solution for the End Users.

Organization : Global Link Communication (RADIOSHACK).

Position : IT Technician

Duration : NOV 14th, 2006 TO MAR 30th, 2008

Country : DUBAI, UAE

Responsibilities

Servicing of laptops & troubleshooting

Installation of operating systems

Installation of Software

Installation of ETISALAT 3G cameras, data cards

Troubleshooting of wireless Network

Creating Backups.

Maintenance of PC's

Organization : GOAL Technologies Pvt LTD

Position : System Admin

Duration : APR 20th, 2008 TO AUG 21st, 2008

Country : INDIA

Responsibilities

Installation of operating systems & Software

Installation of Active directory, DHCP, DNS.

Windows networking installation & maintaining

Network cabling crimping & Wireless Network

Solution providing and implementing on existing clients

Diagnosing and Troubleshooting faulty system

Pc assembling, Peripheral installation & troubleshooting

Installation & troubleshooting local and network printers.

Achievements

Successful completion of Windows7, Windows8.1 & Windows10 Deployment Project.

Successful Completion of Windows 10 Deployment Project, Alfanar Energy, Madrid, Spain

Pioneered use of mobile devices (iPad, iPhone, Android) to provide on-call support. Increased employee satisfaction due to modern technologies and increased freedom during on-call.

Computer Education

DIPLOMA IN COMPUTER MANAGEMENT

Karnataka Polytechnic (K.P.T) (Mangalore, Karnataka)

HONORS IN COMPUTER HARDWARE (A+)

Karnataka Polytechnic (K.P.T) (Mangalore, Karnataka)

HONORS IN COMPUTER NETWORKING (N+)

Indian Institute of Hardware Technology Limited (Mangalore, Karnataka)

MCSE CERTIFICATE COURSE

Jetking Infotrain PVT LTD (Mangalore, Karnataka)

CWNA COURSE

Goal Technologies PVT LTD (Mangalore, Karnataka)

Educational Qualification

Bachelors of Commerce Graduate from St. Aloysius Collage affiliated to Mangalore University, India

Languages

English Hindi Kannada Urdu Malayalam Tamil Tulu Arabic (fair)

Declaration

I hereby declare that the above particulars given in this Curriculum Vitae are true and I shall do my best to give you entire satisfaction.

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