Manager Engineer
Resume:
Mark Ingram
Baltimore, MD 21236
**********@*******.***
Experience
****-******* ******* ****** *******, MD
Data Center Technical Manager II, Senior Manager, Associate Director
Manage 24x7 Site IT Operations team for Silver Spring, Richmond and Arlington Data Centers. Responsibilities included hiring, developing and directly managing a team of Data Center Operators
Provide Leadership for Real Estate Operations at Silver Spring Data Center, developing and implementing standard operating procedures, sequence of operations and maintenance standards
Manage Annual $2.5M Operational and $3.5M Capital Site budget
Provide space, connectivity and infrastructure oversight and planning for all IT Infrastructure.
Oversee installation of BAC Cooling Towers, Parallel MGE UPS systems replacements and upgrades, PV Array installation, Trane Chiller refresh, BAS up[grades including JCI Metasys, GE Cimplicity, Edwards FAST/EST Fire System and American Dynamics VideoedgeSecurity System
Complete Arlington, Richmond and Reston Site closures
Complete Data Center Consolidation efforts including Fort Wayne Migration, Corporate Mainframe Environment from 7 DC’s to 2 and Server Operations from Perryman, North Royalton, Blue Hill, and Ashburn.
2000-2008 Verizon Silver Springs, MD
Data Center Operations Manager
Manage 24x7 Site IT Operations team for Silver Spring and Richmond Data Centers
Vendor Hardware activity - installation, operation and maintenance and disposition
Managing site security - develop requirements, perform reviews, insure compliance
Coordinating IT activity with Real Estate - budget planning, site maintenance and monitoring, IT equipment requirement
Provide space, connectivity and infrastructure oversight and planning 1996–2000 Verizon Silver Springs, MD
Facilities Management - Systems Engineer
● Provide 24X7 coverage for Data Center Hardware Support.
● Project Manage Hardware Installation and Deinstallation for MVS Mainframe and Midrange Systems.
● Manage Hardware Microcode and EC’s for MVS Mainframe and Midrange environments.
● Produce Configuration requirements for MVS Mainframes, Track Infrastructure connectivity.
● Manage v repairs of MVS Mainframe and Midrange Systems. 1985–1996 Decision One Baltimore, MD
(Formerly Bell Atlantic Business Systems)
Territory Support Coordinator
Assistant Branch Manager - Provide coordination of branch functions. Manage territory operations and technical support for 28 field engineers. Project Manage hardware installs and CPU moves. Develop service level procedure manuals for Data Center Auditing, EC control management, configuration tracking and call management. Major Account Coordinator – Provides crisis management from root cause analysis without regards to OEM or vendor for restoration and stabilization of processing equipment for BA-NSI Data Center at Hunt Valley, Maryland. Coordinate Data Center equipment relocations and changes as well as manage logistics planning to include critical spares stocking and tracking Engineering Changes
1977–1985 Decision Data Computer Corp. Baltimore, MD Senior Field Engineer
Supported hardware and software on IBM Large systems, Midrange Systems and I/O, installing and maintaining telecommunications systems and providing technical support for the branch Education
ISO 9001 Certification, Schneider Electric Data Center Data Center Associate, OEM Training on IBM Large Systems, Data Center I/O, Networking and Communications. 1991-1993 Completed technical aspects in Electronics Certification Program - CCBC. Experienced in Windows, MS Office, Access, Project, HTML, AutoCad, Metasys, PowerLogic, American Dynamics Edgecast, Edwards EST, GE Cimplicity, NLYTE, Aperature, Service Now References upon Request
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