Manager Service

Curriculum Vitae

PERSONAL DETAILS

Name and Surname

Nontokozo Nkomo

Nationality

South African

Current Company

Absa Bank

Current Role

Category Manager: Marketing and Corporate Relations

Period in current role

1 October 2017 to date

Languages

English

Highest tertiary qualification

Bcom Business Administration – Completing December 2019

Certificate in Banking Services

Certificate in ITIL Foundation

Duke Strategic Sourcing Leadership Programme

Honors Business Management – Registered for 2020

Notice Period

30 days

Contact Details

Contact Details: Office: (011-***-****; Mobile: 079-***-****; Email: ****************@*****.***

RELEVANT EXPERIENCE

1. Employer: Absa Bank

Department: Africa Sourcing

Position: Category Manager – Marketing and Corporate Services

Duration: 1 October 2017 to date

Apply the highest standards of control and risk management practices and behaviours, embed a positive risk and control culture. Demonstrate prudence, sound judgment, appropriate and timely escalations in the management of all types of risk applicable;

Understand my role in the business end to end processes, including applicable risks and controls and how this improves the service we provide to our customers

Adhere to frameworks, policies and procedures applicable to my role, demonstrating sound judgment and responsible risk management.

Highlight breaches and request dispensations (risk acceptance processes) & waivers on a timely basis where applicable

Report all risk events/incidents/issues immediately upon discovery and escalate significant ones using the defined process Help to understand why risk events/incidents/issues happened and identify how to prevent them in future - focusing on fixing root causes and taking ownership of identified actions

Proactively identify ways to improve the control environment by considering what could go wrong and how it could be prevented - focusing on remediating root causes and taking ownership of identified actions

Monitoring market movements and the impact they may have on contracts and commodities managed and cost escalation

All mandatory and compliance training completed by the due date, both face-to-face and online trainings for myself as well as for the team.

Manage third party risks to remain within the bank’s risk appetite

Ensure that there are no overdue on audit findings that need remediation.

All supplier segmentation is accurately completed and implemented to enable appropriate management.

All sourcing projects are captured on the system (SourcingOneSource), as well as managed and updated timely and accurately with all relevant signed off documents. All contracts are correctly and timely captured.

Build a high performing team

Team work and project allocation

Manage team performance

Manage team development & team coaching

Manage team performance and delivery

Initiating and managing cost saving initiatives and maximising value for the business

Deliver savings as contribution to wider company's cost-to-income ratio of low 50s

Managing spend of R1.6b in Marketing from the Group and Africa.

Co-ordinate category strategies in Marketing

Deliver cost savings pipeline in sustainable savings and cost avoidance

Initiating and managing cost saving initiatives and maximising value for the business

Build key stakeholder relationships and increase client satisfaction

Maintain regular communication and feedback on WIP, to stakeholders.

Achieve a Business Enablement Survey score of above 80%

Liaison with stakeholders on sourcing, contracts, price adjustment, specifications, supplier and scope related matters

Increase client satisfaction through faster project delivery (turnaround time improvement) & delivering projects to agreed timelines

Enable shared growth: Diversify procurement spend in the marketing category

Increase preferential procurement and develop new black-owned and black-women-owned small suppliers

Enable bankers to lend funds to develop black-owned and black-women-owned QSEs and EMEs

Manage & oversee the marketing Procurement activities including sourcing processes, evaluations & awarding of contract.

Supplier Relationship Management

Managing supplier performance and compliance.

Contract, price and terms and conditions negotiation with suppliers.

Supplier relationship and contract management.

2. Employer: Absa Bank

Department: Africa Sourcing

Position: Sourcing Consultant – Marketing and Corporate Services

Duration: 1 January 2017 to 30 September 2017

Sourcing Strategy implementation and Key Performance Points

Develop commodity strategies, category plans and commercial solutions aligned to "best in class" business drivers for delivering specific components thereof.

Develop a fact-base to appropriately understand market analytics and category dynamics, these include Total Cost of Ownership (TCO) models, comparative analysis, spend analysis, trend analysis, risk analysis, benchmarking etc.

Develop comprehensive business cases in order to support strategies for approval by senior stakeholders such as Head of Human Resources, Head of Marketing, Head of Cash Management and Head of Retail Business Bank

Work with identified business area to embed and ensure compliance to the Group Sourcing SSMP policy as reported in the CAB decks for that business area each month

Introduce innovative solutions through effective research ensuring Business Continuity Management (BCM) is guaranteed

Review, Revise and Re-engineer processes in order to eradicate waste and maximise throughput

Ensure sustainable savings by identifying opportunities and delivering benefits against all targets through effective cost reduction, cost avoidance and revenue generation opportunities

Introduce Value Add and Value Engineering (VAVE) initiatives that will contribute to savings and maximise value

Devise methods to optimise processes and eradicate waste in order to drive value throughout the supply chain

Introduce innovation that will add strategic benefit through mutual relationships and synergies by working with the internal customer (business units) and third party suppliers

Stakeholder relations and Customer services

To support the organization in achieving its strategic objectives by interpreting and influencing both the external and internal environments and by creating positive relationships with stakeholders through the appropriate management of their expectations and agreed objectives

Positioning stakeholders according to the level of influence, impact or enhancement they may provide to the business or its projects.

Recognise and acknowledge stakeholder's needs, concerns, wants, authority, common relationships, and interfaces and align this information with the overall delivery strategy.

Ensure communication standards are transparent, honest and open with stakeholders, which will be measured through Employee feedback in the Q2 and Q4 reviews

Compliance & Governance

Ensure that all governance and compliance related requirements are adhered to from company and statutory perspectives as requested and reported by the Compliance team throughout the year

Ensure that all targets against governance and compliance are met and maintained by reviewing the monthly reporting and working with the allocated business units

Complete all training requirements in order to understand requirements against governance and compliance

Effective contract management will include:

Service delivery management - ensuring that the service is being delivered as agreed, to the required level of performance and quality by working timeously and to agreed deadlines

Creating and maintaining Relationship management to keep the relationship between the two parties open and constructive, aiming to resolve or ease tensions and identify problems early.

Delivering contract administration to handle the formal governance of the contract and changes to the contract documentation.

Optimise the efficiency, effectiveness and economy of the service or relationship described in the contracts, by balancing costs against risks and actively managing the contractual relationship.

Ensure transactional integrity is adhered to for each step in the P2P process and all transactions are in line with company compliance and policies by reviewing the monthly reporting and working with the allocated business units

Ensure that all contractual information is loaded onto the Global Sourcing Platform (Sourcing Work Bench) for each deal that is completed prior to benefit sign off, as per the agreed Sourcing Process (sign off will not occur unless this is done)

BBBEE Improvement plan Supplier Relationship Management

Achieve all targets related to BBBEE and transformation through due consideration in the processes of procuring products and services

Consider the growth of South African based Small Businesses for each deal within the scope of the strategy for each deal

Influence transformation through positive change and governance.

Reporting

Compile comprehensive business cases and presentations for Exco approval in the agreed format within Sourcing with the support of line management for the deals that require this output

Report on performance against targets for benefits realisation by extraction of data through MI

Conduct data extraction exercises in order to manipulate data for reporting purposes where required and in conjunction with the Business Performance Team

Complete all sourcing documentation and templates as per Group Sourcing policy requirements

Address and resolve enquiries related to Business as Usual (BAU)

Address all enquires in order to add resolution related to supplier payments and invoicing

3. Employer: Absa Bank

Department: Africa Sourcing

Position: Sourcing Consultant – IT Services And Software

Duration: 1 June 2015 – 31 December 2016

Develop commodity strategies, category plans and commercial solutions aligned to "best in class" business drivers for delivering specific components thereof.

Develop a fact-base to appropriately understand market analytics and category dynamics, these include Total Cost of Ownership (TCO) models, comparative analysis, spend analysis, trend analysis, risk analysis, benchmarking etc.

Develop comprehensive business cases in order to support strategies for approval by senior stakeholders such as Head of Human Resources, Head of Marketing, Head of Cash Management and Head of IT.

Work with identified business area to embed and ensure compliance to the Group Sourcing SSMP policy as reported in the CAB decks for that business area each month.

Introduce innovative solutions through effective research ensuring Business Continuity Management (BCM) is guaranteed.

Review, Revise and Re-engineer processes in order to eradicate waste and maximise throughput.

Assist Sourcing Manager in delivery of commercial and contractual elements through commercial negotiations, leading to awarding contracts. Ensure all financial, risk, strategic and commercial considerations are optimised through the use of due diligence checks, best in class strategies and general market knowledge.

Ensure sustainable savings by identifying opportunities and delivering benefits against all targets through effective cost reduction, cost avoidance and revenue generation opportunities.

Introduce Value Add and Value Engineering (VAVE) initiatives that will contribute to savings and maximise value

Report on performance against targets for benefits realisation by extraction of data through MI

Devise methods to optimise processes and eradicate waste in order to drive value throughout the supply chain.

Introduce innovation that will add strategic benefit through mutual relationships and synergies by working with the internal customer (business units) and third party suppliers.

To support the organization in achieving its strategic objectives by interpreting and influencing both the external and internal environments and by creating positive relationships with stakeholders through the appropriate management of their expectations and agreed objectives.

Positioning stakeholders according to the level of influence, impact or enhancement they may provide to the business or its projects.

Recognise and acknowledge stakeholder's needs, concerns, wants, authority,

common relationships, interfaces and align this information with the overall

delivery strategy.

Ensure communication standards are transparent, honest and open with stakeholders, which will be measured through Employee feedback in the Q2 and Q4 reviews.

Ensure that all governance and compliance related requirements are adhered to from company and statutory perspectives as requested and reported by the compliance team throughout the year

Ensure that all targets against governance and compliance are met and maintained by reviewing the monthly reporting and working with the allocated business units.

Delivery of effective contract management will include:

-Service delivery management - ensuring that the service is being delivered as agreed, to the required level of performance and quality by working timeously and to agreed deadlines

Creating and maintaining Relationship management to keep the relationship between the two parties open and constructive, aiming to resolve or ease tensions and identify problems early.

Delivering contract administration to handle the formal governance of the contract and changes to the contract documentation.

Optimise the efficiency, effectiveness and economy of the service or relationship described in the contracts, by balancing costs against risks and actively managing the contractual relationship.

Ensure transactional integrity is adhered to for each step in the P2P process and all transactions are in line with company compliance and policies by reviewing the monthly reporting and working with the allocated business units.

Ensure that all contractual information is loaded onto the Global Sourcing Platform (Sourcing Work Bench) for each deal that is completed prior to benefit sign off, as per the agreed Sourcing Process

Address all enquires in order to add resolution related to supplier payments and invoicing

Achieve all targets related to BBBEE and transformation through due consideration in the processes of procuring products and services.

Consider the growth of South African based Small Businesses for each deal within the scope of the strategy for each deal.

Influence transformation through positive change and governance.

Compile comprehensive business cases and presentations for Exco approval in the agreed format within Sourcing with the support of line management for the deals that require this output.

Conduct data extraction exercises in order to manipulate data for reporting purposes where required and in conjunction with the Business Performance Team

Complete all sourcing documentation and templates as per Group Sourcing policy requirements

Address and resolve enquiries related to Business as Usual (BAU)

4.Employer: Absa Bank

Department: Digital Channels

Position: SLA and Contract Manager

Duration: 1 September 2013 to 30 May 2015

Responsibilities:

•Analyse the business landscape and identify gaps for Service level agreements (SLA) development

• Develop and construct SLA’s as identified by business to ensure compliance.

• Ensure that Internal and External (3rd Party Vendors) adhere to the SLA's by reviewing performance.

• Implement and maintain the Service Level Management process by setting up Review meetings.

•Proactively keeps abreast of the latest developments in Supplier Management and identify key factors, risks and constraints that will affect the successful implementation of the Supplier Management framework.

•Achieve operational excellence by effectively applying knowledge of the Supplier Management framework and its implementation, including specifying initiatives, scheduling projects and preparing operating plans with a defined area of activity

•Manage the development of Supplier relationships in line with Absa’s future requirements and business strategy

•Work collaboratively with SRM Centre of Excellence, Suppliers and business stakeholders to build and leverage different partnership models.

•Develop and implement Supplier Development Programs and effectively manage and communicate its ongoing performance internally and externally.

•Perform ongoing joint collaboration and planning with new or existing Suppliers defining what value means to each party to create mutually beneficial continuous improvement initiatives.

•Define KPIs for suppliers and the building of Supplier Risk Assessments, Benefits Trackers, Financial Stability report, and Value Management and Measurement documents.

•Build and implement end to end supplier performance evaluation reports, Supplier Risk Assessments, Benefits Trackers, Financial Stability report, and Value Management and Measurement documents.

•Manage the lifecycle of an individual contract including initialisation, variation and the finalisation process and effectively manages when a product / service contract is due for renegotiation, termination or renewal.

•Apply Contract Change Control processes, in line with policy, and ensure the contract remains fit for purpose and still meets the requirements of the business unit.

•Oversee RFP process from start to finish and post contract management.

•Hold briefing session with suppliers who have been shortlisted for RFP and address any questions raised.

•Assist with appointing a supplier and putting contract in place once RFP has been concluded.

•Ensure that all direct reports are responsible for:

-Increasing % NIR (non interest revenue contribution to the overall group NIR through quality digital adoption)

-Facilitate The Payment of Digital Channels Payments Invoices

-Facilitate the CAF Approval Process And Other Payment Related Approvals

-Report on all payments made

5. Employer: Absa Bank

Department: Digital Banking Services

Position: SLA and Process Custodian

Duration: 1 October 2012 to 30 August 2013

Responsibilities;

Co-ordinate with aligned functional group to ensure compliance with process management

Standards.

Develop and practice reporting (through dashboard) to timely reflect the process compliance health

Interact with product and process owners; conduct business process needs analysis to

Understand the requirements, inputs, handoffs and outputs of the process.

Facilitate process design workshops with participants from the processing areas and the

Process owners. Where required map the processes using the bank's approved mapping

standards. This includes facilitating, designing and documenting process decomposition

diagrams and defining and documenting business processes and procedure guides to cover

the total life cycle of the product or service covered.

Evaluate existing process maps to ensure that all regulatory, compliance, Sarbanes-Oxley and

operational risk control elements are incorporated and highlighted.

Obtain approval from business process owners on the final products before publishing on the

Business Process Repository on the Employee Portal and ensure circulars are published where

relevant before changes effective. Ensure indexing in accordance with the Absa and Barclays

Shared Services Africa value chain.

Support process owners assess the risk and potential impact of any process changes requested

from a systems, control and operational risk perspective. Highlight the risks to the process

owners. Provide consultation where systems designs need to be altered in order to integrate

the business solution and highlight to the process owners.

When required, interact with the Business Risk Officer or Management Assurance to ensure

that process changes meet control requirements.

Provide consultation in the product development process by advising on the most appropriate

operational processes to support the product's implementation. Interact with the impacted

operations processing area to obtain their input and approval for the final product process.

On at least a bi-annual basis, critically review all processes in place in the business area and

identify areas for potential improvement. Obtain approval from the process owner to conduct

detailed work and create recommendations for improvement. Ensure that updated processes

and procedures are published and old ones removed.

Monitor that policy or process changes are updated in all components that are published

including the policy document, process maps, procedure document and supporting material

including job aids and reference guides.

Support the business process owner to repackage existing policies and procedures to meet the

new standards.

For areas aligned monitor all process, policy and procedural documentation according to

Group standards, tools and supporting methodologies in support of the business unit’s service

offering.

Conduct annual and quarterly risk reviews against suppliers according to risk profiles, as informed by the Spend size and Data Sharing from a Sensitive Information perspective.

Comply with Local Laws and Regulatory adherence as defined by the industry, government and sectors impacted.

Conduct financial health and risks on third party suppliers that may impact on the bank as we rely on the supplier(s).

Ensure that the supplier complies’s with the contract obligations: All parameters set to comply, measured, are watertight and executionable.

Conduct performance review meetings and ensure a high Level Stakeholder engagement from both parties and strategy alignment and performance: strategically and operationally.

Define and Maintain Engagement Model with clear lines of communication management and relationship building, mapping of the key/relevant stakeholders at all levels.

Maintaining Supplier Account Plan: Full grasp of the market as impacted by the supplier in order to leverage on all services needed within the bank. Also awareness of the appetite of the bank to services provided and conversely by the supplier.

6.Employer: Absa Bank

Department: Digital Banking Services

Position: Logistics Administrator

Duration: 1 March 2011 to 30 September 2012

Responsibilities:

•Ensuring that all staff are operational in terms of Computer hardware, software and cell phone

•Put through oasis requests and liaise with IT on the progress of request.

•Liaise closely with all maintenance contractors when equipment is faulty or needs to be replaced

•Implement cost-saving initiatives and to highlight to line manager where costs are out of line

•Regularly update the asset register to ensure cost- saving initiatives

•Take ownership when dealing with customer request requests, offer solutions and conclude complaints constructively.

•Order and control all stationary supplies for the department

•Liaise with line manager after floor plan design

•Build and maintain productive relationships with all relevant internal and external stakeholders to promote strategic alignment delivery of specified objectives

•Develop and maintain change initiatives to improve the sourcing and procurement activities within the department

•Ensure that new employees complete their compliance training within 30 days of their appointment

•Ensure that existing staff complete new compliance training

•Inform employees of new compliance training that needs to be completed within a prescribed time limit.

•To ensure that Digital Channels team is 100% compliant with its compliance legislation and regulatory courses

•Inform new and existing staff of old policies and procedures that has been reviewed.

•Ensure that the operations dashboard is submitted at the end of the month

ACHIEVEMENTS & INTERESTS

Achievements

Implemented efficiencies across the supply chain to eliminate any wastage

Successfully managed and onboarded supplier development beneficiaries

Consistent performer who is focused on achieving the business objectives

Other Interests

Property lover with an ambition of owning a property portfolio worth billions.

REFERENCES

References will be provided upon request.

Contact this candidate