ROSELLA S. RIMPILLO

Mobile No.: +973********

Email: adaudq@r.postjobfree.com

Date of Birth: September 18, 1985

Place of Birth: Santa Maria, Ilocos Sur, Philippines

Country of Origin: Philippines

Passport Number: EC7676606

Expiry: May 17, 2021

OBJECTIVE:

To be able to explore and share my potentials through a role where I can use my excellent interpersonal, management and leadership skills to make a positive contribution and confidently lead a team.

PROFESSIONAL EXPERIENCE:

Company: Sparadise Spa & Salon, Bahrain

Position: Acting Spa Supervisor

Duration: April 04, 2018 to present

Duties and Responsibilities:

Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with company standards

Ensure client experience is proficient including bookings, payments, and consultation cards

Interact and communicate effectively with clients, team members, guests, and management team

Ensure team works to meeting department sales targets and ensure that sales are recorded accurately

Manage customer feedback effectively to ensure issues or complains are escalated to enable long-term improvements in products and services

Liaising with General Manager, Managing Director and Executive Director about necessary things to be discussed whether for complains, current issues and improvements for the staff, guests and company

Company: Sparadise Spa & Salon, Bahrain

Position: Reception Supervisor

Duration: April 01, 2017

Company: Sparadise Spa & Salon, Bahrain

Position: Senior Receptionist

2012

Company: Sparadise Spa & Salon, Bahrain

Position: Reception Coordinator

Duration: October 04, 2009

Duties and Responsibilities:

Standard Check-in and Check-out of guests in the system.

Booking of appointments

Escorting and assisting clients

Monthly inventory of stocks

Email handling and proper booking

Making and updating reservations versus the system.

Making and updating of profiles.

Cash handling

Complaint handling.

Company: Sheraton Kuwait Hotel & Towers

Fahd Al Salem St., P.O. Box 5902

Safat 13060 Kuwait

Position: Guest Service Agent

Duration: February, 2008 up to July, 2009

Duties and Responsibilities:

Standard check-in and check-out of guest.

Executing proper welcoming, initiation and exit procedures.

Transferring of calls to appropriate recipient.

Message taking and forwarding to correct person.

Conducting client communication through telephone or e-mail.

Accommodating extended client concierge requirements.

Follow up emails and phone calls to clients.

Daily administrative tasks.

Cash float handling and balancing.

Exceptional and quality customer service.

EDUCATIONAL BACKGROUND:

College:

Bachelor of Science in Business Administration

major in Management-Accounting

University of Northern Philippines

Tamag, Vigan City

(March 24, 2006)

High School:

Ilocos Sur Polytechnic State College (Lab. High School)

College of Agriculture

Sta. Maria, Ilocos Sur

(March 25, 2002)

TRAININGS:

Opera System Overview – February 2008

Luxury Collection Standards Training – February 2008

Milano System Training – October 2009

Spa & Salon Treatment/Services Training – October 2009

Kerastase & L’oreal Product Knowledge – October 2009

SKILLS:

Effective communication skills in both oral and written

Effective administrative and sales skills

Outstanding customer relations

Administrative Skills

Time and Management Skills - can work under pressure

Perform tasks swiftly and capably under various working environment

Customer Service

Statistical Skills

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