Spa Supervisor / Administrator
Resume:
ROSELLA S. RIMPILLO
Mobile No.: +973********
Email: ***************@*****.***
Date of Birth: September 18, 1985
Place of Birth: Santa Maria, Ilocos Sur, Philippines
Country of Origin: Philippines
Passport Number: EC7676606
Expiry: May 17, 2021
OBJECTIVE:
To be able to explore and share my potentials through a role where I can use my excellent interpersonal, management and leadership skills to make a positive contribution and confidently lead a team.
PROFESSIONAL EXPERIENCE:
Company: Sparadise Spa & Salon, Bahrain
Position: Acting Spa Supervisor
Duration: April 04, 2018 to present
Duties and Responsibilities:
Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with company standards
Ensure client experience is proficient including bookings, payments, and consultation cards
Interact and communicate effectively with clients, team members, guests, and management team
Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
Manage customer feedback effectively to ensure issues or complains are escalated to enable long-term improvements in products and services
Liaising with General Manager, Managing Director and Executive Director about necessary things to be discussed whether for complains, current issues and improvements for the staff, guests and company
Company: Sparadise Spa & Salon, Bahrain
Position: Reception Supervisor
Duration: April 01, 2017
Company: Sparadise Spa & Salon, Bahrain
Position: Senior Receptionist
2012
Company: Sparadise Spa & Salon, Bahrain
Position: Reception Coordinator
Duration: October 04, 2009
Duties and Responsibilities:
Standard Check-in and Check-out of guests in the system.
Booking of appointments
Escorting and assisting clients
Monthly inventory of stocks
Email handling and proper booking
Making and updating reservations versus the system.
Making and updating of profiles.
Cash handling
Complaint handling.
Company: Sheraton Kuwait Hotel & Towers
Fahd Al Salem St., P.O. Box 5902
Safat 13060 Kuwait
Position: Guest Service Agent
Duration: February, 2008 up to July, 2009
Duties and Responsibilities:
Standard check-in and check-out of guest.
Executing proper welcoming, initiation and exit procedures.
Transferring of calls to appropriate recipient.
Message taking and forwarding to correct person.
Conducting client communication through telephone or e-mail.
Accommodating extended client concierge requirements.
Follow up emails and phone calls to clients.
Daily administrative tasks.
Cash float handling and balancing.
Exceptional and quality customer service.
EDUCATIONAL BACKGROUND:
College:
Bachelor of Science in Business Administration
major in Management-Accounting
University of Northern Philippines
Tamag, Vigan City
(March 24, 2006)
High School:
Ilocos Sur Polytechnic State College (Lab. High School)
College of Agriculture
Sta. Maria, Ilocos Sur
(March 25, 2002)
TRAININGS:
Opera System Overview – February 2008
Luxury Collection Standards Training – February 2008
Milano System Training – October 2009
Spa & Salon Treatment/Services Training – October 2009
Kerastase & L’oreal Product Knowledge – October 2009
SKILLS:
Effective communication skills in both oral and written
Effective administrative and sales skills
Outstanding customer relations
Administrative Skills
Time and Management Skills - can work under pressure
Perform tasks swiftly and capably under various working environment
Customer Service
Statistical Skills
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