Customer Service Representative
Resume:
ARRIES RESURRECION
T R A I N I NG F A C I L I T A TOR
INTRODUCTION
PROFESSIONAL SKILLS
CONTACT DETAILS
Process Trainer with more
than 1 year of experience in
facilitating and managing
classes across several lines
of businesses in the
company that deals with
customer service. Ensured
effective knowledge transfer
through an assortment of
teaching techniques,
assessment tools and
continuous improvement
opportunities.
Student Development and
Coaching
Classroom Management
Microsoft and Google Office
Proficient
Curriculum Development
Presentation and Class
Facilitation
Number: +639*********
Email: ***************@*****.***
Address: Carigma Ext. Tanag,
Barangay San Jose, Antipolo
City
MY INTERESTS
Traveling
Vlogging
Music & Singing
Photo and Video Editing
Movies and TV Series
CAREER PROGRESSION
24-7 Intouch, 2017-Present
CUSTOMER SERVICE REPRESENTATIVE
Concentrix, 2016-2017
Co-designed training agendas and programs for various classes Successfully managed multiple, high priority projects with competing deadlines
Fostered a supportive and encouraging classroom environment Created, refined and delivered new hire on-boarding program across the company
Delivered dynamic trainings sessions (customer service, soft skills, process training, refresher training, etc.) across the enterprise to a diverse learning audience.
TRAINING FACILITATOR
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Tertiary
Bachelor in Advertising and Public Relations, 2015 SAN JOSE NATIONAL HIGH SCHOOL
EULOGIO RODRIGUEZ SR. ELEMENTARY SCHOOL
Secondary
ACADEMIC BACKGROUND
CUSTOMER SERVICE REPRESENTATIVE
Expert Global Solutions, 2015-2016
Primary
LANGUAGE SPOKEN
Filipino
English
Spanish
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