Customer Service Representative

ANTOINETTE RICHARDSON

*** *.* ****** **. #***,Portland,OR 97205 • 503-***-**** amrsj1036@gmail.

Professional Summary

Motivated professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing documents. I have achieved high levels of customer satisfaction. I am independent-minded person. Skills

● Cash handling expertise

● Math aptitude

● Rapid 10-key data entry

● Strong account analysis skills

● Ledger and balance sheet competency

● Compliance, banking laws and regulations

● Goal-oriented

● Detail-oriented

● People-oriented

● Excellent time management skills

● Analytical

● Self-sufficient

● Cheerful

Work History

Desk Monitor, 08/2017 to 01/2018

Cascade Management, Inc.– Portland, OR

● Supported management maintaining all guest have proper ID with tenants when entering buildings.

● Enforce loitering rules for guest and tenants.

● Trespass guest and former tenants and process documents for legal purposes.

● Legally serve tenants and guest.

● Maintain legal documentation for eviction process RX Cashier, 09/2016 to 12/2016

Rite Aid – Portland, Or.

● Greeted customers entering the store to ascertain what each customer wanted or needed.

● Described product to customers and accurately explained details and care of merchandise.

● Directed calls to appropriate individuals and departments.

● Routinely answered customer questions regarding merchandise and pricing.

● Recommended alternative items if product was out of stock. Customer Service Agent Call Center, 03/2016 to 07/2016 Xerox Corp – Gresham Or.

● Accurately documented, researched and resolved customer service issues.

● Defused volatile customer situations calmly and courteously.

● Identified chronic customer issues by creating and maintaining customer complaint log.

● Addressed and resolved customer product complaints empathetically and professionally.

● Gathered and verified all required customer information for tracking purposes.

● Acted professionally and patiently when addressing negative customer feedback. Customer Service Representative III- ATM Operations Specialist, 10/1990 to 03/2001 U.S Bank / Portland Teachers Credit Union – Portland Or.

● Maintained friendly and professional customer interactions.

● Executed customer transactions, including deposits, withdrawals, money orders and checks.

● Rapidly and efficiently prepared customer and ATM cash and change orders.

● Executed wire transfers, stop payments and account transfers.

● Advised clients on mortgage, educational and personal loans.

● Processed quarterly Vault and ATM audits with a zero error rate.

● Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, Act.

● Maintained confidentiality of bank records and client information. Education

Associate of Science: General Studies, 1997

P.C.C and Mt. Hood Community College - Portland Gresham Or.

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