Customer Service Manager

Jennifer Ritchie

** ******* **. ************, ** 19656 610-***-****

EMPLOYMENT HISTORY

Customer Service Manager August 2015 – Present

Wal-Mart, Exeter, PA

I work the front end as a customer service manager. I take care of all cashiers on my shift. I’m responsible for making sure my cashiers have what they need to give our customers a great experience. I am responsible for any issues my cashiers or customers come across. Provide customer service, multi-task and handle money.

Cashier/ Cash Office

June 2010 – May 2016

T. J. Maxx, Wyomissing, PA

I work in all areas of the store and am very flexible when it comes to job duties. I have worked in the back room, sales floor, cashier, and cash office associate. I have cash office experience for a year now and have been a cashier for five years. Provide great customer service and resolve customer complaints.

Gift Department sales

October 2007 – May 2010

Bass Pro Shops, Hanover, MD

Worked in sales in sunglasses and also stocked the floor with merchandise. Provide customer service was able to take inventory weekly to insure number of product matches.

Additional Skills

Friendly

Energetic

Exceptional Customer Service

Reliable

EDUCATION HISTORY

Argosy University, Phoenix, AZ

2012 – Present

Bachelors in Psychology

North County High School, Glen Burnie, MD. 2001-2005

High School Diploma

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