Customer Service Training
Resume:
Sheryl Daigle
Calmar Alberta
T0C0V0
Highlights of Qualifications:
ØA strong advocate for clients, promoting goal setting, natural supports and community inclusion
ØRespects individual needs to achieve a high quality of living
ØEnsures individuals strive to meet their potential
ØFollows agency protocols and work safely
ØContributes positively to team and agency meetings
ØPractices open communication and supports co-workers
ØProvides respectful, personable and professional customer/client service
Employment Experience
Ottaway Motor Express Dispatcher 2017- 2019
Ensure all routes are cover efficiently and in timely manner.
Work with new and current driver to ensure proper training and issues are addressed
Provide solutions to customers on delivery tracking
GM, Ford and Chrysler fasts
Respond to emails
Answer 2 ways
Process daily discrepancy reports
National Tire Distributors Shipping Coordinator/Dispatcher 2015 – 2017
Ensure all routes are cover efficiently and in a timely manner
Work with new and current drivers to ensure proper training and issues are addressed
Provide solutions to customer service agents for customer issues and delivery tracking
oversee the daily dispatch
Kaltire Store Administrator 2013-2015
Was responsible for payables and receivables, store account maintenance and collection payroll and many other office duties.
Opening of store daily
Unloading of trucks
Oxford Gardens Retirement Home - Care Provider/Guest Attendant 2010-2013
Distributed medication, checked blood sugars, gave insulin shots. Cleaned & sanitize resident rooms and common areas. Assisted clients to and from meals. Assist with hygiene and personal care
Respite Care 2008-2011
Provided a safe home environment and care for respite relief for families. Worked with
children of all ages
Canadian Red Cross - Personal Support Worker 2008-2011
Provided care for clients living independently. Assisted with hygiene, errands, and appoint-ments. Worked with school age kids and adults
Skills Profile:
Personal Support Worker
ØDirectly support individuals with personal hygiene, grocery shopping, budgeting, and specific needs
ØDiet specific meals based on client’s health and financial needs
ØHave worked with clients with a variety of needs, disabilities, abilities, ages and challenging behavior’s; always treating clients and their families with dignity and respect
ØDocumenting and administrating medications
ØInteract positively with clientele during leisure activities
ØEncourage and advocate for independent living and community participation
ØProvide a safe and clean living environment including respite care
Administration/Reception
ØProvided excellent customers service and variety of capacities including: placing client catalogue orders and purchasing store products
ØTracked, sorted and documented inventory and catalogue purchases
ØProcess daily reports and submitted them to the head office via internet
ØTroubleshoot and follow through solving problems and ensuring a high level of client satisfaction
ØOperated a computer system to produce daily and monthly reports
ØManaged our own trucking company
Education & Training:
CANADIAN RED CROSS, New Brunswick 2002
Home Support Worker Training Program 2004
Personal Support Worker 2009
The Fundamentals of Hospice and Palliative Care
CPR 2016
References Available Upon Request
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