Manager Customer
Resume:
ABDELHAMID SALEH A. GHATASHA
Personal
Information
Nationality: Jordanian
Date of Birth: 12th Feb 1981
Place of Birth: Amman – Jordan
Marital status: Single
Residency: Kuwait (transferable)
Driving License: Jordanian & Saudi & Kuwaiti in progress Career Objective
To get a job that can provide challenge. I believe that I would be the most effective in an organization that trust me with responsibility and provides opportunity to learn and grow.
Experience
September 2015 - September 2019
Universal Motor Agency ( UMA ) General Motor Dealer In Saudi Arabia
Service Advisor
Summary of task :
- Determines Need For Repair and automotive services by listening to customer's description of symptoms, clarifying description of problems.
- Conducting visual inspections, checking vehicle maintenance records, examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
- Raise Job Cards and invoices.
- Maintains customer relations by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns.
- Updates job knowledge by participating in educational opportunities, reading manufacturers' publications.
Mobile: +965********
E-mail: *******@*******.***
A mechanical Automobile Specialist With
professional Experience and trustworthy
personality.
October 2012 – January 2015
International Committee Of The Red Cross ( ICRC )
Mechanical storekeeper
Summary of task :
- Carry out basic repairs on ICRC vehicles and maintains generators.
- Lists repair to be carried out.
- Lists spare parts required for the repair.
- Diagnose technical problem.
- Procurement the workshop consumables and needed spare parts on daily basis by the local markets.
- Create part number in FWC for new parts procurement on daily basis, by using vehicle's part programs and websites.
- Do necessary process of stock movement.
- Raising requisition orders for parts procurement.
- Carry out Good Receipts and Invoice Verifications.
- Issue the spare parts on job card, Bin card and keep the FWC up to date.
- Do monthly inventory to ensure physical stock quantity matches with system quantity.
- Ensure proper filing of the Parts procurement records.
November 2011 – October 2012
Al BADEEL Auto Repair - ( Local Workshop )
Workshop Manager
Summary of task :
- Greeting the customer in a timely manner.
- Advice the customers on the care of their vehicles and the value of maintaining their vehicles.
- Diagnose technical problem to vehicles brought.
- Supervise a proper repair to the vehicles.
- Maintain high customer satisfaction.
- Ensure final inspection has been carried out before delivering the vehicle to the customer.
September 2004 –August 2010
Abdelhamid Ghatasha Auto Repair Firm – ( Local Workshop ) Workshop Manager
Summary of task :
- Greeting the customer in a timely manner.
- Advice the customers on the care of their car and the value of maintaining their vehicles.
- Diagnose technical problem to vehicles brought.
- Supervise a proper repair to the vehicles.
- Maintain high customer satisfaction.
- Ensure final inspection has been carried out before delivering the vehicle to the customer.
Training Courses
- Mechanic Training At Jordan Investment & Tourism Transport co. ALPHA
- Member Of The Public Syndicate Of Mechanical Profession In Jordan
- Advanced Driving Course At Jordan Traffic Institute
- General Motor Academy - Service Advisor - Gold Level Education 1999 –2001 Arab Community College Amman-Jordan Diploma. Engineering Program (Shamel Certificate)
Specialty (Automobile Mechanics)
1998 -1999 Ebn AL Nafees School Amman-Jordan
Industrial High School (Tawjihi Certificate)
Specialty (Automobile Mechanics)
Languages
ARABIC: Native.
ENGLISH: Excellent in written and spoken English.
Skills
Computer Skills, Microsoft office word and excel, Ability to learn and apply knowledge, Self-motivated, Communication skills
Strong interpersonal skills and the ability to inspire, influence and negotiate, Honest and responsible, Ability to work under pressure. Reference Upon Request.
Contact this candidate