Customer Service Assistant, helpdesk, construction, plumbing

USIE MILLER

(*** chapel green rd.), (Fredericksburg ) VA Home/Cell: 540-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Served in numerous civilian and military positions; Plumbers Assistant, Property Management and Accountability, and Ammunition Specialist Unite States Army over the last 5 years. Highly motivated professional with two and a half years of college credits from Radford University. Extensive experience across the full spectrum of administrative and information technology disciplines, to include: office administrative management, customer service management, and information technology, with heavy emphasis on multilevel support of leadership. Expert knowledge and applies strong qualitative and quantitative analytical skills to ensure effective and efficient performance and proactively implement best practices within all functional engagements.

KEY STRENGTHS/FOCUSES

Analytical Thinking

Accelerated Learning Ability

Microsoft Office Savvy

Organizational Skills

Effective Writing Skills

Microsoft Word

Effective Verbal Communications

Excellent Time Management

Microsoft Excel

Operation Support

Army Systems & Email

Microsoft Outlook

Customer Relations

Type 40 Words per minute

Microsoft PowerPoint

Cyber Awareness Certification

Sexual Assault Certification

Security Officer Training (01E)

CAREER HISTORY

Ammunition Specialist May 2017 – December 2018

89th Brigade, Fort Bragg

Fayetteville, NC

●Leader of men; 1st Sergeant for a day; filled in for Sergeant Major for a 3-month period, led gym drill detail; as well as the core detail for 18th Airborne for 5-months

●Assisted HR Specialists, supervisory officials and action officers while performing technical and administrative work in support of recruitment and placement programs; including merit promotion and delegated examining functions

●Maintained and utilized automated HR systems, performed technical and administrative support functions

●Provided a variety of general information regarding recruitment program functions, process and procedures such as career and career-conditional appointments, separations, pay changes, and excepted appointments for positions with the General Schedule, Federal Wage System, and other special pay schedules e.g., Title 42 (g) and (f)

●Developed and issued vacancy announcement packages; evaluated applicant’s completeness and determine basic eligibility; prepared certificates of qualified candidates and selection materials

●Conducted interviews and audits to ascertain facts; prepared evaluations statements or classification notes to document findings

●Generated receipt acknowledgements, final action responses; coding and personnel actions; and salary entitlements as appropriate situation dictates

●Pre-prepared pre-appointment packages, and in-process new and returning employees

●Worked closely with Human Resources Supervisors in planning work

●Exercised delegated classification and staffing authority

●Generated a wide variety of standard reports, and provides advice and assistance regarding automated HR systems

Plumbers Assistant June 2015 – April 2017

C&P Plumbing

(Stafford ), VA

●Prepared vacancy announcement packages; evaluates candidates; discusses incentives; and prepares all material for selection

●Provided classification, leave administration, staffing, and pay administration services

●Coordinated implementation of Special employment and public policy programs

●Responsible for the employment and classification requirements for employment of the disabled, student employment, VRA, Inter-government Personnel Act, consultants, and under-represented groups

●Senior Specialist working with management in order to provide support in functional areas

●Researched, analyzed, and evaluated a wide range of basic operational issues and situations

●Provided technical advice to management officials and employees on interpretations and application of various human resources regulations, laws, rules, and procedures

●Conducted interviews and audits to ascertain facts; prepares evaluations statements or classification notes to document findings

●Assisted managers with placement activities including new hires, promotions, reassignments, incentives, details, etc.

●Advised management on Applicability of the Merit Promotion Program and Delegated Determines eligibility and salary entitlements as appropriate situation dictates

●Helped with construction side of plumbing, as well as installation of water heaters for commercial businesses and residential areas.

●Maintained a clean and professional work area, and assured accountability of all parts in inventory.

Project Assistant Aug 2015 – Jan 2016

ARDX, INC, Norfolk VA

●Provided logistics customer support to ensure deliverables are timely and meet established Service Level Agreement (SLA) performance and ARDX quality standards.

●Maintained computerized inventory of all parts, supplies, and products

●Answered phone and represented the company in a professional and businesslike manner

●Analyzed and identified need for, then created, organized and implemented an information center for manuals and schematics

●Provided registration ensuring all external and internal deliverables were met

●Maintained activity and results reports, which was submitted to management to keep them informed

IT Administrator Intern May 2015 – Jun 2015

Salvation Army Kroc Center, Norfolk VA

●Provided IT administration support through assisting with inquiries, escalating ticket and performed all other tasks as assigned.

●Performed troubleshooting analyses with the network system

●Assisted with escalating tickets and handled all inquiries within capacity

●General administrative tasks (filing paperwork, taking notes or returning general inquiries)

●Provided fast, friendly and accurate check out services

Customer Service Representative Jul 2010 – Apr 2015

Express Employment, Columbia S.C.

●Provided service to all customers through assisting with purchases in a fast, friendly and accurate manor to ensure customer satisfaction.

●Answered specific product, services or quality questions at the checkout counter

●Assisted customers with final purchases through accepted payment methods of cash, check and credit card

●Memorized product codes and weekly specials

Property Management and Accountability June 2014 – August 2014

Victory Van Moving Corporation, (Herndon) VA

●Provides responsive and high quality administrative services and support to multiple levels of leadership in a fast paced environment.

●Support the government utilizing analytical and investigative techniques to provide high quality administrative support

●Successfully addresses customer networking and software issues in a remote environment by utilizing various tools and skillsets

●Effective communication with diverse audiences to drive performance results

●Demonstrates expertise in leading and overseeing employees with personnel management responsibilities

●Assists with straight and box truck moving

●Wraps and boxes all furniture items prior to loading on truck

●Responsible for accountability and inventory of all articles placed on truck

EDUCATION & TRAINING

Radford University, Radford VA

●– Some Credits, August 2013 - December 2015 did not finish

North Stafford Highly, Stafford VA

3.7 GPA; Advanced High School Diploma, June 2013

SECURITY CLEARANCE

SECRET Clearance

●T-3, 2017-06-30, OPM

VETERAN POINTS

5

REFERENCES

Jack Saleh Relation: Manager at C&P Pluming

Contact: 571-***-****

Fran Rosario Relation: Manager at C&P Plumbing

Contact: 703-***-****

SSG St.Vic Relation: line Sergeant superior, Section sergeant

Contact: 404-***-****

Mr. Anthony A. Fleming: Branch Chief, SEC/SEC-2A, Defense Intelligence Agency

Contact: 703-***-****, email *******.*******@******.***

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