Customer Service Data Entry

MARIA SARA CASTRO

***, ***** ****** ***** ****, Edmonton, AB T5X 5Y3 • Cell: 780-***-**** • ************@*****.*** Professional Summary

Notably adaptable and detail oriented billing clerk, with experience in data entry, billing and invoicing (web and standard), balancing accounts, daily and summary reports, and month-end closing. Consistently demonstrate high levels of motivation by performing duties beyond those assigned to my position, such as making bank deposits, preparing invoices and credit memos. as well as reconciling international sales accounts. Excel at providing superior customer services by dealing with customer inquiries and complaints in a timely and courteous manner. Accounts Receivable Clerk who leverages strong organizational, technical and interpersonal skills. Skills

• Word, Excel, Outlook

• Accpac

• CORES (Corporate documents) Win Bills

• MCS (Alberta Service Internal Billing)

• Mosaic

• Portals like Verisae Safeway/Sobeys),

FMPilot2 (home Depot), Tradeshift,

Cortex

• Spin (Government of Alberta legal

address program)

• Expertise in invoice and payment

transactions

• Exceptional organization

• Ethical approach

• Superior attention to detail

Work History

Data Entry, 01/2019 to Present

Go-Auto, Yes Financial- Edmonton, AB

• New processes were learned quickly, efficiently, with minimal supervision.

• Ability to work within a dynamic environment which includes working with the Sales department to ensure invoice pricing is accurate

Customer Service Associate, 05/2018 to 01/2019

Simons- Edmonton, AB

• Perform cashier duties, dealing with returns and refunds.

• Perform Merchandising duties.

• Ability to multitask and remain organized.

Billing Clerk, 11/2013 to 01/2018

Gateway Mechanical Services- Edmonton, AB

• Accurate data entry through daily Web invoicing.

• New processes were learned quickly, efficiently, with minimal supervision.

• Ability to multitask and remain organized, demonstrated by performing time-consuming month- end procedures.

• Ability to work within a dynamic environment which includes working with the Sales department to ensure invoice pricing is accurate.

Search/Data Entry Clerk, 09/2012 to 11/2013

MAC Insurance & Registry o/a Alberta Service Bureau- Edmonton. AB

• Demonstrated the ability to learn different programs with minimal training and supervision. Ability to work fast and accurately.

• Performed between 50 to75 searches daily, downloading the information from Government websites, and preparing and sending the documents to the appropriate banks.

• Other duties performed include searching for land titles, mortgages, making Win Bills (invoicing), as well as searching for corporate names of Companies, Trade names, Certificates of Status, Articles of Incorporation, and Taxes and Assessments.

Billing Clerk, 10/2011 to 09/2012

Top Co LP - Edmonton, AB

• Use of analytical and organizational skills to ensure timely processing and management of Domestic Stocking Point Delivery Tickets.

• Effectively and courteously handled customer inquiries, requests, and complaints by phone and email.

• Performed Month End closing procedures.

• Involvement in special projects related to sales reconciliation, financial analysis, and year-end audit. Accounts Receivable, 01/2008 to 10/2011

MAC Insurance & Registry o/a Alberta Service Bureau-Edmonton. AB

• Ensured all the tills were in balance and made sure all problems were resolved before completing the daily deposit.

• Ensured that the statements to accounts holders were processed and mailed out as quickly as possible.

• Worked with customers who were behind on their payments to arrange an acceptable payment schedule.

• Completed NSK cheques.

Cashier/ Customer Service/ Merchandiser, 07/2005 to 01/2008 Princess Auto- Edmonton. AB

• Increased sales of Impulse Items by 50% by displaying items in strategic ways.

• Demonstrated excellent customer service skills while working in the Customer Service Department.

• Performed cashier duties, dealing with returns and refunds, as well as taking telephone orders and solving customer inquiries and complaints.

• Related Skills: COLLECTIONS.

• Experience with communicating and working out payment options with clients who are late on their payments.

Education

English link Program: 2005 Metro Community College – Edmonton, AB Secretary Training: 1981 School of Commerce- Mexico City

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