Customer Service Technician
Resume:
JEREMY ANGANI
Ottawa,ON K*V 0N8
************@*****.**
m
Skills
Excellent customer service skills ( over 5 years experience) Excellent body language targeted at providing customers with a positive image of the company Flexibility to work in an ever-changing environment Technical support, computer maintenance/ repair,hardware/ software installation Network Configuration and Troubleshooting Experienced Cell Phone Repair Technicians Cell Phone software knowledge Able to work in a fast paced environment; meet deadlines & handle stressful situation Educatio
n
2018-2019 Herzing college, Ottawa, Canada-Computer Network Technology 2010 Université pédagogique nationale, Kinshasa, R.D. Congo - Journalism 2008 Lycée Technique Et Scientifique De Limete, Kinshasa, R.D. Congo- Secondary school diploma Experienc
e
June 2019-August 2019 Orleans Fresh Fruit, Ottawa ( Ontario) -Order picker
● Filling out and packing orders onto skids and into boxes
● Performing basic inventory and quality control
● Used Radio Frequency Scanners
● Properly rotated sock and replenished certain sections while prioritising orders and time February 2018-August 2018 AutoShack.com, Ottawa ( Ontario)
-Warehouse Photographer
● Staging wheels and auto parts
● Taking pictures of these items, uploading them & sending them to the company designer
● repackaging and returning the items to the warehouse for re-stocking January 2017 - November 2017 Fix4you,Johannesburg (South Africa)
- Cellphone repair technician
● Solving technical problems in mobile devices
● Repairing phones & tablet
● Upgrading software
● Accurately documented repairs and parts information on repair tracking documents / work orders and in point of sale computer tracking system July 2016 - December 2016 Huawei, Johannesburg (South Africa) - Cellphone repair technician
● Identifying customer's phone problem
● Detecting issues
● Solving technical problems in mobile devices
● Running tests, replacing parts, and reporting repairs to managers and manufacturers.
● Accurately documented repairs and parts information on repair tracking documents / work orders and in point of sale computer tracking system January 2016 - June 2016 Mobicel,Johannesburg (South Africa) - Cellphone repair technician
● Solving technical problems in mobile devices
● Repairing phones & tablet
● Upgrading software
February 2015 - December 2015 Smart lab Cellular Services,Johannesburg (South Africa) - Cellphone repair technician
● Solving technical problems in mobile devices
● Repairing phones & tablet
● Upgrading software
June 2010 - December 2011 Wise Security,Johannesburg
(South Africa) - Security Guard
● Ensuring security for Panorama elementary school during the day
● Ensuring security during special night events at Panorama elementary school
● Patrolling the site every hour
● Reporting to the office via Radio
Contact this candidate