Sales Customer Service
Resume:
DOSUNMU, DEBORAH OLAYEMI
No **, Off Saliu street, Igoke estate, Ile Epo, Lagos
Phone: +234**********, +234 708-***-**** Email: **************@*****.***
A young self-motivated and resilient goal getter armed with the temerity and diligence to carry out duties appropriately as assigned.
To provide a sustainable and efficient development in the accomplishment of organizational corporate goals and its bottom line whilst creating an atmosphere for innovative approaches to daring challenges.
2019. Telemarketing, Contact Centre Department, Union Bank Plc.
Key Roles:
Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
2018. Sales and Services Executive, Union Bank Plc.
Key Roles:
Greets members and guests in a friendly, professional and hospitable manner of conduct and dress in
accordance with the position.
Providing assistance with photocopying, faxing, filing and distribution of information/documents when needed.
Assisting with the security of the member/guest area – locking and unlocking of doors, turning lights on or off.
Provide routine information about services or policies, including eligibility for membership, insurance on loans, loan policies, interest rates, current dividend rates, locations, office hours and telephone numbers.
Respond to members’ requests, problems and complaints, and/or direct them to the proper person for specific information and assistance.
Offers creative suggestions to improve services and or products to members and to improve work efficiency.
2017 Accounts Officer, Risinglight Global Limited, Ikeja, Lagos. (Part-time)
Key Roles:
Proper handling of the accounts of the organization.
Ensuring transparency in all details of the accounts details with honesty.
2017 Accounts Teacher, Anchor Mirrors College, Ipaja, Lagos. (Part-time)
Key Roles:
Teaching the necessary topics within the approved syllabus
Giving them assignments, checking their notes and doing Saturdays lesson for them.
2016 Class Teacher, Govt. Day Sec. Sch. Kalgo, Kebbi State (NYSC)
Key Roles:
Taught Home Economics subject at the school
Performed all roles or exercise as required by the school management.
2015 Assistant Accountant, God’s Will Store, Oyo, Oyo State.
Key Roles:
Served as an assistant accountant in the organization.
Proper recording of the sales income.
2014 Customer Service Representative, Dosjam Nig. Ltd. Saabo, Oyo, Oyo State
Key Roles:
Worked in the sales department of the organization, welcomed and addressed the customers. very well.
Ensured that all the goods sold out were properly recorded
Ensured goods returned were properly recorded
2015 Bachelor of Science, Accounting (2nd Class Upper Division) at Bowen University, Osun State
2009 Senior Secondary Certificate Examination, Aatan Baptist Comprehensive High School, Oyo
2003 First School Leaving Certificate, Araromi Nursery & Primary School, Oyo
2013 Advanced Office Application Using Microsoft Excel 2010
2015. Winning Performance in Paid Employment & Excelling in Self Employment.
2016 Certificate of Completion, National Youth Service Corps, Kebbi State.
2016 Health, Safety and Environment Certificate
2016 Basic Fire Safety Course
2016 Onshore Offshore Health, Safety and Environment.
2016 QHSE Supervision Course
2019. Contact Centre/Customer Experience Training Programme.
2019. Professional Conduct and Ethics Certification.
2016Redeemed Christian Corper’s Fellowship. [KEBBI CHAPTER]
Key Roles:
Served as the Financial Secretary and Treasurer
Restructured the Financial System of the fellowship
Management of the accounts of the fellowship well
Proper records of the fellowship monetary value with transparency
Computer Fundamental
Microsoft Packages (Word, Excel, Power point)
Good relational and interpersonal relationship abilities
Good communicator and team player
Skillful in project planning/tasks and able to prioritize projects
Ability to adapt to vision proven flexibility
Ability to survive in challenging positions and environment
Ability to work under pressure
Nationality: Nigeria
Gender: Female
Marital Status: Single
Date of Birth: 2nd January, 1993
English and Yoruba
Reading Motivational Books
Playing Volleyball
Making Academic Research
1.Prof T.O Aro
Bowen University
Iwo, Osun State
Or
2. Mr. James Adewoye
Dosjam Nigeria Limited
Saabo, Oyo State
PROFILE
OBJECTIVE
EXPERIENCE
ACADEMIC QUALIFICATIONS
CERITIFICATIONS
LEADERSHIP EXPERIENCE
COMPUTER SKILLS
PERSONAL ATTRIBUTES
BIO DATA
LANGUAGE
INTERESTS & HOBBIES
REFERRALS
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