Customer Service Manager
Resume:
EDUCATION
Universiti Putra Malaysia
Bachelor in Business Management
Major : Entrepreneurship
CGPA : 3.17 / 2nd Class Upper
Graduation Year : 2009
Kolej Matrikulasi Negeri Sembilan
Accounting
CGPA : 3.51
Graduation Year : 2006
Sekolah Menengah King George V
SPM: 5 A, 3 B, 2 C
PMR: 6 A, 2 B
MOHD AIZAT BIN
I B R A H I M
PROFILE
Im someone that will always challenge
myself to get better. If there’s any
opportunity for me to gain more
knowledge, I will always do it. From
Bachelor Business Administration, I
learn Public Relations through my
experience in Customer Service. Then
I learn Data Centre Operations in my
second job. In SPAD (Land Public
Transport Commissioner), I learn
about statutory law through APAD
2010 and Safety, Health &
Environment Auditor/Trainer.
CONTACT
PHONE:
+6019 - 8840087
ADDRESS:
72, Persiaran Semarak 2, Tmn
Panchor Jaya, 70400 Seremban,
N.Sembilan
EMAIL:
*******@*****.***
WORK EXPERIENCE
Suruhanjaya Pengangkutan Awam Darat (SPAD), ICOP SHE Auditor/Trainer
Nov 2015 – Dec 2018
Advising transportation companies regarding compliance with the OSH Act 1994, FMA 1967, & other law pertaining of occupational safety and health . Advising on Risk Assessment at workplace (HIRARC / JSA), planning for emergency response program (ERP), safety programme and any other safety requirements. Performing on-site audit and SPAD ICOP SHE training towards transportation operators.
Suruhanjaya Pengangkutan Awam Darat (SPAD), Licensing Unit
(Compliance & Suspension)
Oct 2014 – Nov 2015
Performing document checking towards licensing application and approval process. Advising on regulations. Performing suspension towards operators that failed to follow APAD Act 2010. Liaise with relevant Authority Agencies e.g. DOSH, JPJ, PBT to ensure compliance with regulatory requirements. Extreme Broadband Sdn Bhd, Data Centre Helpdesk
May 2012 – Sept 2014
Receiving inbound call and doing outbound call to client that facing problem. Assisting engineer to do basic troubleshooting to any malfunction servers. Providing Incident Report to client on any issues as per request.
MEASAT Sdn Bhd (Astro), Customer Service Executive June 2010 – Apr 2012
Responsible to attend to subscriber enquiries, orders and complaints via Customer Service Hotline and other contact modes. Occasionally to liaise with other units and departments for quick and efficient resolutions of subscriber queries, issues, problems and complaints.
TRAINING & COURSE ATTENDED
1. Safety Health Officer (Full-Time). NIOSH, Bangi 2. Legal Clinic – Land Transport Act 2010 (APAD 2010). SPAD HQ KL Sentral 3. Basic GPS For Transportation Training – MyEG, Damansara RELATED SKILLS
1. Microsoft Excel – Excellent
2. Microsoft Power Point – Excellent
3. Microsoft Word – Excellent
4. Mail Merge – Advanced
LANGUAGE SKILLS
1. Bahasa Melayu Speaking & Writing - Excellent
2. English Speaking & Writing - Excellent
REFERENCE
Julie Binti Samsudin
Senior Manager
Suruhanjaya Pengangkutan Awam Darat
*****@****.***.**
Aimi Fahmi
Manager
Suruhanjaya Pengangkutan Awam Darat
****@***.***.**
Contact this candidate