waitress

JOSPHINE WAMBUI NDERERE

OBJECTIVE

I am a charismatic and ambitious individual with experience in in hospitality looking for an opportunity to apply my knowledge and skills in an organization that offers me a supportive & learning environment to even broaden my career growth.

PERSONAL DATA Last updated – September 2019

Date of Birth November 10,1998

Marital Status Single

Nationality Kenyan

Passport Number AK0303956

Visa Status Visit Visa

Contacts 055-*******

Email ***************@*****.***

EDUCATION QUALIFICATIONS

May 2018-July 2018 Kenya Utalii College- Nairobi, Kenya Banqueting techniques

WORK EXPERIENCE

Position Banquet Server Company Utalii Hotel Nairobi Reporting to Banquet Manager

From August 2018

To February 2019 Country Kenya

Responsibilities

Serve Food and Beverage to guests following the company’s service standards. Assist with set-up of tables, linens, chairs, for full service of banquet events Set-up, tend to, and breakdown banquet bars, as assigned, according to standard policies and procedures.

Attentive during service and food arrangements as per the specifications. Ensure courses are cleared and tables are properly crumbed. Monitor tableware to ensure it is presentable to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.

Report accidents, injuries, and unsafe work conditions to supervisors; and complete safety training and certifications

Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Work includes standing, sitting and walking for an extended time or for an entire work shift. Perform all cleaning duties assigned by Line Manager. WORK EXPERIENCE

Position Waitress Company Kenya International

Conference Center (KICC)

Reporting to Food & Beverage Manager

From March 2018

To July 2018 Country Kenya

Responsibilities

Carrying food plates on trays to and from tables

Serving guests with their requests

Keeping glasses filled and replenishing utensils

Perform cleaning tasks and breakdown of services

Maintaining high standards of safety and cleanliness Adhere grooming and appearance standard

WORK EXPERIENCE

Position Banquet Server Company Windsor Hotel

Reporting to Banquet Manager

From December 2017

To February 2018 Country Kenya

Responsibilities

Serve Food and Beverage to guests following the company’s service standards.

Assist with set-up of tables, linens, chairs, for full service of banquet events

Set-up, tend to, and breakdown banquet bars, as assigned, according to standard policies and

procedures.

Attentive during service and food arrangements as per the specifications.

Ensure courses are cleared and tables are properly crumbed.

Monitor tableware to ensure it is presentable to guests.

Monitor and maintain cleanliness, sanitation, and organization of assigned station and service

areas.

Report accidents, injuries, and unsafe work conditions to supervisors; and complete safety

training and certifications.

Welcome and acknowledge all guests according to company standards, anticipate and address

guests’ service needs, assist individuals with disabilities, and thank guests with genuine

appreciation.

Work includes standing, sitting and walking for an extended time or for an entire work shift.

• Perform all cleaning duties assigned by Line Manager. IT SKILLS

Experience in operating MS Word, MS Excel

References

Available upon request.

TRAININGS

Customer care training

Completed Life Skill Education Program

Health and safety

Handling customer complaints

Selling with extra effort

Customers come first

Contact this candidate