Resume

Sign in

Sales Manager

Location:
Canada Hill, Nova Scotia, Canada
Posted:
November 10, 2019

Contact this candidate

Resume:

Mobile: 009**********

Address :

Tunis

Permanent home address

City Gouvernerat

Ben Arouss .

Email address

adaswd@r.postjobfree.com

About Me

DOB & PLACE:

**/**/**** *****

Height: ( 182 cm)

Passport No:X831112

DOI – 30/03/2017

DOE – 29/03/2022

Visa Status :

Residence

Nationality:

Tunisian

Languages:

Frensh,English,Arabic

Education

Bacalaureat Economy/Gestion

Brevet Technicien Professionel en Informatique

Computer Skills

POS System

Opera System

Word,Excel

.

Name : Mohamed Ben Nacer Jemai .

Competency Summary

Experiences:

Sales & Marketing

Budgeting.

Customer services & Hotel Operation

Objectives :

Having worked within hotels & Retails industry, Sales & Marketing Department, and Hotel Operation for over 10 years within GCC country, have developed a wide range of skills that would meet and exceed the expectations for the role.

Career History

From August 2019 Till Date

Location: Doha

Company/Organization: DohaCelebration Halls

Position: Sales & Marketing Manager

Responsible for researching and developing marketing and sales opportunities.

Planning and implementing new sales plans

Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals

Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.

Doha Celebration halls, it’s a corporate meetings halls and weddings complex located in Dafna .

From Nov 2018 Till July 2019

Location: Tunisia

Company/Organization: Le Royal Hotel & Resort

Position: Sales Manager

Le Royal Hotel - Iconic 4 Star Hotel with 266 Guest rooms and suites & 1 restaurant and 11 meeting and events rooms .

Task:

Sales Manager handling Corporate & Gouverments accounts,

Maintaining good relationships with officials and representatives of the local business community.

Analysis local market trends and competitor activity to identify business leads

Negotiate room rates/packages with corporate clients

liaise with clients to find out their exact requirements

manage all pre-event planning, organizing guest speakers and delegate packs

Acquiring and developing new business accounts.

Preparing sales proposals for clients.

Evaluated various hotel competitors and set pricing accordingly.

Developed and maintained effective relationships with all corporate clients.

Analyzed and identified new area of business and prepared annual sales strategy

From May 2018 to Oct 2018

Location: Qatar

Company/Organization: Ansar Gallery Group

Position: Assistant Showroom Manager

Duties :

Ensure Showroom is Kept to Company Visual Standards

Maintain Product Knowledge

Hire, Train, and Develop Sales Staff

Oversee Showroom merchandising and Customer Service. Works with the Regional Sales Manager to coordinate sales promotion activities and to ensure merchandise displays are current.

Supervise the showroom staff, develops the staff through training, coaching, and evaluation.

Work to ensure the showroom environment is safe for Employees and Customers.

Maintains knowledge of competitors and their products.

Resolves Customer complaints by employing sound negotiating techniques.

From Oct 2015 to May 2017

Location: United Arab Emirates, Sharjah Company/Organization: Tulip Inn Hotel

Position: Executive Assistant Manager (Hotel Manager )

Head of Hospitality, managing a team of 55 colleagues and reporting to the Managing Director

Tulip Inn Hotel, a Deluxe 4 star luxury franchised and managed by Emirates Grand Hotel Group that offers Arabian warmth combined with chic interiors That’s located at heart of the city comprising of 127 elegantly furnished rooms that caters to both business and leisure clientele. Two Restaurants, One Banquet Room.

EAM Reported to Managing Director.

Achievements:

Selected as Hotel Manager for a 127-room property with AED 5 Million revenue NOP 2015 .Managed all Hotel activities with duties including hiring, supervising, and training the staff for over 55 employees, reviewing of P&L statements, room division operation budgeting and forecasting,revenues and expenses, sales strategies and yield management, staffing levels, security-related matters, and all other property issues.

Successfully increased revenues by 10 % VS 2014 and

Successfully increased NOP 2015 VS 2014

Successfully increased F& B Revenue VS 2015

Increased guest satisfaction Review by 12 % from previous year.

Responsibilities:

Provided keen oversight to daily operations, housekeeping, hotel maintenance, staff management, grounds upkeep, front desk operations, concierge, valet security and reservation department to ensure a smooth operation.

Conduct daily / weekly HOD meeting to discuss the operation issues / Matters.

Work on Client satisfaction tracking system for enhancing the satisfaction level of the Client through feedback collected regularly.

Conducting Hygiene inspection and conveying feedback to all staff.

Plan Sop’s and support sales and marketing activities.

From April 2015 to Oct 2015

Location: United Arab Emirates, Dubai Company/Organization: Avari Hotel (4*)

Position: Sales & Marketing Manager

Duties:

oDeveloping and managing sales strategy & driving performance to achieve and exceed goals.

o

Managing contacts and key business relationships to ensure maximum customer satisfaction.

Analysis local market trends and competitor activity to identify business leads

Develop customer accounts and travel within the local area to drive business into the hotel and increase market/customer share in all revenue streams

Negotiate room rates/packages with corporate clients

Develop and implement creative local marketing channels

Prepare company contracts for the hotel in accordance with current business and pricing conditions

Work within current business strategies and recognising potential opportunities

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs

Attend Sales events as required

From July 2011 to Spt 2015

Location: United Arab Emirates, Dubai Company/Organization: Belvedere Court Hotel (4*)

Position: Sales & Marketing Manager

Responsibilities :

Responsible for developing business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and site inspection of the hotel. Also develops strategic action plans for Belvederel to drive measurable, incremental sales revenue.

Duties :

Responsible for Corporate and leisure Room Sales for the hotel.

Identify new markets and business opportunities and increase sales.

Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.

Develop new business through online direct outside and inside .

Developing and managing sales strategy & driving performance to achieve and exceed goals.

Managing contacts and key business relationships to ensure maximum customer satisfaction.

Analysis local market trends and competitor activity to identify business leads.

Develop customer accounts and travel within the local area to drive business into the hotel and increase market/customer share in all revenue streams

Negotiate room rates/packages with corporate clients

Develop and implement creative local marketing channels

Prepare company contracts for the hotel in accordance with current business and pricing conditions

Work within current business strategies and recognising potential opportunities

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs

Attend Sales events, as required

sales effort, Booking engine, Mice Company, Events company.

Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls

From April 2010 to Juin 2011

Location: United Arab Emirates, Dubai Company/Organization: Park Regis Stay Well Hotel Group. (5*)

Position: Sales Manager .

Duties :

Responsible for Corporate and leisure Room Sales for the hotel.

Identify new markets and business opportunities and increase sales.

Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.

Develop new business through online direct outside and inside .

Developing and managing sales strategy & driving performance to achieve and exceed goals.

Managing contacts and key business relationships to ensure maximum customer satisfaction.

Analysis local market trends and competitor activity to identify business leads.

From Oct 2007 to Feb 2010

Location: United Arab Emirates, Dubai Company/Organization: Splendid Hotel

Position: Night Manager

Tasks:

Responsible for all activities relevant to the Front Office during the Night Shift such as the reception, reservations, telephones, check in / out, rooming of all Hotel guests, cashiering, auditing, providing guest service and assisting them with inquiries.

Manage the shift of the front desk in order to ensure customer satisfactionand to maximize the profit of the hotel .

Lead the shift within the front desk,ensering that the work climate is in compliance with the company policies and procedures .

Verify the accuracy of data by auditing preliminary reports and by making correct corrections before totals are finalized and before the run of the night audit .

Verify that all posts room charges and taxes to guest accounts.

Verify all new and existing PM rooms (the new posted charges)

verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.

Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing.

Prints up and files reservations for the next business day.

Verifies that room rates are correct and posts those rates to guest accounts.

Print the Outlet wise sale report from the Front office software ( PMS) and tally / balance the revenues with similar report from the Point of Sale ( POS ) software

Run night audit reports/journals from the front office system and point of sale after insuring all revenues are correctly balanced and accounted for.

Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.

Prepare guest bills for next-day checkouts and process reservation cards



Contact this candidate