Vaughn H. Rogers
Allenstown NH ***75
Personable, patient, detailed and customer focused Implementation, Project Management and Training professional with excellent interpersonal, presentation, problem solving, and leadership skills. Extensive client interaction to implement a quality product while managing a smooth roll out during implementation. Very technical, with the ability to translate and explain to nontechnical users. Seeking a training/implementation/project management role within the software company.
Boston Medical Center 12/2018 to Present
Client Services Analyst
Support hospital and health plan employees in the use of hardware and software resources
Assist new hires with their accounts
Respond to users within the SLAS
Triage major incidents
Vecna, Cambridge, MA 12/2017 to 03/2018
Sr. Technical Specialist
Managed implementation of Quality Compass Pathfinder for 12 hospital systems. Support the users in the use of this application
Setup new users and provide onboarding training
Infor, Nashua, NH 6/2016 to 12/2017
Product Support Analyst
Manage and Implement Infor Restaurant systems
Support customers on the use of Infor’s software and hardware for the operation to operate the restaurants using Linux and Windows
Triage system outages
Train new managers on the operation of the software
Cambridge Health Alliance, Somerville, MA 5/2012 to 12/15
Application Analyst IV
Trained and implemented enterprise wide applications
Manage software vendor relationships for as many as 14 applications
Lead trainer for new application implementations and upgrades to existing applications
Enhance the technical competency of clients to allow them to spend more time with their patients.
Participating in the Application team on call rotation.
Maintain a very positive relationship with internal management and vendors
Abreon, Pittsburg, PA 11/2011 to 5/2012
Conducted live support and on-site training for providers and clinical staff in the use of Allscripts Enterprise EMR/EHR (Electronic Health Records) at various hospitals and clinics across the country.
Conducted Training and support users in the use of Dragon Naturally Speaking.
Excellent Customer Service and Satisfaction with the appreciation of MD’s and Physician Assistants to allow them to spend more time with their patients.
Consulting Roles 5/2009 to 5/2011
SmartSource, Inc: Deployment Technician
Peak Systems: Deployment Technician
DSCI NOC: Technician
Lahey Clinic: EMR Support Specialist
Nuance Communications, Auburn, NH 4/2007 to 5/2009
Application Training Specialist
Trained and supported Radiologists in the use of PowerScribe (Voice Recognition Software). Managed travel arrangements to meet the customers' schedules while maintaining high customer satisfaction.
Previous Full Time experience available upon request
Coached students at Southern New Hampshire University on job search details
President of Woodland Place Condo Association
RIVIER COLLEGE, Nashua, NH
Master of Business Administration, 1993
FRANKLIN PIERCE COLLEGE, Nashua, NH
B.S. Business Management / Computer Science, 1988
Excellent professional and personal references furnished upon request