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Customer Service Training

Bow, NH
November 09, 2019

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Vaughn H. Rogers

** **** *****

Allenstown NH ***75



Personable, patient, detailed and customer focused Implementation, Project Management and Training professional with excellent interpersonal, presentation, problem solving, and leadership skills. Extensive client interaction to implement a quality product while managing a smooth roll out during implementation. Very technical, with the ability to translate and explain to nontechnical users. Seeking a training/implementation/project management role within the software company.


Boston Medical Center 12/2018 to Present

Client Services Analyst

Support hospital and health plan employees in the use of hardware and software resources

Assist new hires with their accounts

Respond to users within the SLAS

Triage major incidents

Vecna, Cambridge, MA 12/2017 to 03/2018

Sr. Technical Specialist

Managed implementation of Quality Compass Pathfinder for 12 hospital systems. Support the users in the use of this application

Setup new users and provide onboarding training

Infor, Nashua, NH 6/2016 to 12/2017

Product Support Analyst

Manage and Implement Infor Restaurant systems

Support customers on the use of Infor’s software and hardware for the operation to operate the restaurants using Linux and Windows

Triage system outages

Train new managers on the operation of the software

Cambridge Health Alliance, Somerville, MA 5/2012 to 12/15

Application Analyst IV

Trained and implemented enterprise wide applications

Manage software vendor relationships for as many as 14 applications

Lead trainer for new application implementations and upgrades to existing applications

Enhance the technical competency of clients to allow them to spend more time with their patients.

Participating in the Application team on call rotation.

Maintain a very positive relationship with internal management and vendors

Abreon, Pittsburg, PA 11/2011 to 5/2012

Education Consultant

Conducted live support and on-site training for providers and clinical staff in the use of Allscripts Enterprise EMR/EHR (Electronic Health Records) at various hospitals and clinics across the country.

Conducted Training and support users in the use of Dragon Naturally Speaking.

Excellent Customer Service and Satisfaction with the appreciation of MD’s and Physician Assistants to allow them to spend more time with their patients.

Consulting Roles 5/2009 to 5/2011

SmartSource, Inc: Deployment Technician

Peak Systems: Deployment Technician

DSCI NOC: Technician

Lahey Clinic: EMR Support Specialist

Nuance Communications, Auburn, NH 4/2007 to 5/2009

Application Training Specialist

Trained and supported Radiologists in the use of PowerScribe (Voice Recognition Software). Managed travel arrangements to meet the customers' schedules while maintaining high customer satisfaction.

Previous Full Time experience available upon request


Coached students at Southern New Hampshire University on job search details

President of Woodland Place Condo Association



Master of Business Administration, 1993


B.S. Business Management / Computer Science, 1988


Excellent professional and personal references furnished upon request

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