July 30, 2019
To whom it may concern,
Thank you for considering my application. I am excited to embark on a new career that utilizes my Bachelors of Business Management from Colorado Technical University. In addition to my business degree I have acquired a Bachelors in Special Education from Slipper Rock University, a Government Security Clearance, a certificate in nursing, and a certificate in CPI Nonviolent Crisis Intervention.
Currently I telework for a Government contracted company called NT Concepts reviewing credit reports as part of the security clearance process, which entails identify and recording any derogatory accounts that appear on the credit reports for individual seeking clearances from the United States Government.
I started my career at AlaskaUSA Federal Credit Union where I managed a group of 20 team members while completing documents for member accounts and rectifying member complaints. This included handling member complaints over the phone, money transfers, team member education, team member reviews, team member disciplines, and conducting team member meetings.
I would love the chance to get to speak you and discuss career opportunities within your organization
Thank You for your consideration.
CHRISTINE LUTZ-FERNACZ 120 PATTISON STREET, EVANS CITY, PA 16033 • 724-***-**** email@example.com
August 2009 – December 2012
SLIPPERY ROCK UNIVERSITY
Pennsylvania Teaching Certificate awarded. Post Bachelors of Science with a dual major in Special Education and Elementary Education. G.P.A. 3.5
September 2004 – May 2006
COLORADO TECHNICAL UNIVERSITY
Bachelors of Business in Business Management 4.0 G.P.A.
January 2001 – December 2004
UNIVERSITY OF ALASKA ANCHORAGE
Credits towards a Nursing Degree; Class credits include: Anatomy and Physiology I & II, English composition, Introduction to Psychology, and Introduction to Sociology, and Phlebotomy.
March 2004 – May 2004
PROVIDENCE HOSPITAL of ANCHORAGE, ALASKA
Certified Nurse’s Assistant program
September 1991 – June 1994
SENECA VALLEY SR HIGH SCHOOL
High School Diploma
November 2017 – Present
NT Concepts #724-***-****
Review credit reports as part of the security clearance process, which entails identify and recording any derogatory accounts that appear on the credit reports for individuals seeking a clearance from the United States Government.
Long Term Substitute and Paraprofessional
October 2013 – June 2016
Seneca Valley School District #724-***-****
Long Term Substitute and Paraprofessional
Fulfilled long-term substitute assignments in the areas of Reading and Algebra Learning Support classrooms.
Effectively taught students at the middle school level (grades 7-8). Instructed classes containing as many as 24 students.
Routinely communicate with teachers, administrators, and parents to ensure lessons are enriching and effective.
Built a positive rapport with students by making my classroom available to them before and during homeroom and between classes so that I could assist them with questions or friendly conversation.
Have often been praised by Administration for being a dedicated, reliable, organized, and effective in-demand substitute. I have filled in for permanent teachers at a moment's notice; closely adhered to lesson plans and kept students motivated, engaged, and focused.
Repeatedly selected as a long-term substitute for teachers on maternity or extended medical leave.
Incorporated technology into students' learning activities for varied academic disciplines.
Created IEP’s and conducted IEP meetings with Parents and Administrators.
Conducted weekly formal assessments to track student progress in the learning support classroom.
January 2013 – August 2013
STEPPING STONES CHILDREN CENTER CVE #724-***-****
Director of the Before and After School Program
Provided enriching, educational, and exciting play for children before and after school, by encouraging socialization, physical activities, crafts, and hands on science experiments.
August 2012 – December 2012
PITTSBURGH LIBERTY K-5 #412-***-****
Student Teaching Experience
Provided with training to be certified in Verbal Behavior with PATTAN Autism Initiative Team.
Assisted with organizing and implementing a school wide food drive event.
Worked with Behavior Specialist to implement behavior plans for students with Autism.
Created two bulletin boards to promote Autism Awareness within the school.
Designed formal/informal assessments and planned/implemented craft activities.
November 2008 – November 2010
MILLENNIUM PHARMACY # 724-***-****
Cranberry Township, PA
Customer Service Representative
Assisted nurses with medication issues over the phone
Ensured that all residents acquired their medication that was sent to their nursing home in a timely manner
Completed nurse’s request for medication, technical assistance, and service request through email messages and phone requests.
Called doctors to ensure that residents received controlled medications in a timely manner
August 2000 – September 2006
ALASKAUSA FEDERAL CREDIT UNION # 800-***-****
Senior Member Service Supervisor II
Supervised 15-30 employees
Ensured on the job training was completed for promotions and job advancement
Assisted with difficult member calls and situations
Resolved customer complaints
Completed credit union documents and corrected bill pay transactions
Conducted Team member reviews and discipline issues
Melissa Binder; Client Advocate at Cardinal Financial 724-***-****
Jennifer Dittmer; Operations Manager at NT Concepts 724-***-****
Amy Servin; Operation Manager at NT Concepts 724-***-**** x5261
Kay Huebner; Vice President of Member Service Center Alaska USA Federal Credit Union