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Engineer Customer Care

Rocklin, California, United States
November 08, 2019

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Sona Mittal

Software Test Engineer /Business Analyst

Lincoln, CA 95648

find employment in the software industry.

Authorized to work in the US for any employer


Software Test Engineer /Business Analyst

Entergy - 2000-10 - 2001-07

• Documented requirement and technical specifications.

• Designed test scripts and documentation for functional, stress, regression, UAT, and integration testing.

• Worked with business users to understand client specifications.

• Defined techniques, procedures for software development and supported development teams in the implementation process.

• Developed and documented test plans for Unit, UAT, System Integration, Regression and Automated Testing.

• Designed test environments and performed automated tests using Winrunner. Used QA Load to determine performance and the potential limits of a system.

• Participate/organize specification and design reviews.

• Used Remedy system for reporting bugs.

• Utilized OTS for Registration and Transaction database to view output. Used Active Works software to perform integration testing.

• Tested web portals such as VeriTran OTS, and Goldmine. Tested legacy systems such as CCS, CIS, LodeStar, DFM. SAP (customer care module) was tested.

• Documented functional requirements for Market Mechanics Project.

• Collaborated with software development and business user teams to ensure that business processes were accurate in achieving the desired goals.

Software Test Engineer

Bridge Information Systems - 1999-04 - 2000-09

• Identified, documented and reported bugs, errors, interoperability flaws and other issues within proprietary software applications developed for Bridge Information global user.

• Worked closely with developers to discuss reported bugs and improvements that can enhance applications.

• Performed black box testing

• Proficient in testing methodologies. Performed System, Interface and Regression and Automated testing. Used automated test tool QA Run to test scripts efficiently when release cycles were frequent.

• Reported bugs in PVCS tracker.

• Active in the implementation of financial products by making goal-oriented decisions related to design concerns

• Products tested: BridgeStation 6.30, 6.32, Active 1, BridgeActive 7.0. SAP Production Support Engineer

Lucent Technologies - 1998-03 - 1998-10

College recruit

• Provided user admin support for SAP database. Created new users, profiles, authorizations, activity groups and trained new business users.

• Provided feedback to software development project teams and documented meeting minutes for Maintenance and Enhancement business concerns.

• Familiarity and experience with various Functional modules and transactions. EDUCATION

BS in Engineering Science

College of Engineering - Newark, NJ

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