Columbia Heights, MN 55421
Client Support Specialist with 10+ years experience and a strong background in technical support, staff training / development and quality assurance providing technical support to 1200+ retail stores and 8+ Distribution Centers. Eager to learn new skills and perfect the customer / client experience.
SELECTED SKILLS & TROUBLESHOOTING EXPERIENCE
A + Coursework Microsoft Office Applications Support TCV
Active Directory Support Mission Mode VMM
BASE 24 Notification VMWare
B2B Gateway O365 Support
BI-Query Partners Online Win7 to Win10
Citrix PC & Laptop Repair / Inventory support.
CCNA Coursework Printers – HP & Lexmark
CCTV Camera Security Systems RPS
IPOD/ IPAD troubleshooting ServiceNow
LYNC SQL Query Analyzer
Maximo Sybase SQL
Client Support Specialist (TVS), Target Corp., Brooklyn Park MN 2015-2019
- Substantially reduced property and product loss by providing liaison support between the end
users and the contract vendor support for troubleshooting server hardware and software applications.
- Increased client and vendor productivity by providing excellent technical support for laptop
related equipment, inventory control mobile devices, and various printing equipment. (Achieved 82% FLR)
- Enhanced the safety of customers and employees by remote troubleshooting
CCTV security camera systems (digital and analog). (Achieved 80% FLR)
- Increased productivity of the call center staff by troubleshooting WYSE
and Citrix based systems. This allowed the staff to assist clients
and customers which delivered great customer satisfaction. (Achieved 95% CSAT)
Electronic Document Interchange Specialist, Target Corp., Brooklyn Park MN 2014-2015
- Built a reliable communication connection between myself and contractors
which created data integrity for critical documents and procedures. (Reduced resolution time
- Ensured integrity by contractors to provide timely services, deliveries, and product replenishing
which increased efficiency and profitability
- Improved client and employee productivity by utilizing several applications thereby
Strengthening data reliability (Partners Online,GXS,TCV,VMM,and B2B Gateway. This kept the business in line with national requirements involving EDI procedures.
Client Support Specialist - Core,Target Corp., Brooklyn Park MN 2010 to 2014
- Enhanced client and employee satisfaction by utilizing remote technical troubleshooting
support for various clients using SCCM, Skype, Lync, Base24, and Host.
- Increased production by reducing down time and stress and providing employees and
clients excellent technical support and troubleshooting. This successfully helped to repair a
variety of issues involving laptop connections, workstations, inventory control mobile devices,
and various printing systems. (Achieving 80% FLR)
Systems Support Technician, Target Corp.- FMOC, Minneapolis MN 2007 to 2010
- Enhanced the process of information sharing between fellow employees by creating detailed
technical documentation. This effort provided an on line option to promote consistency
between technicians and field personnel therefore enhancing efficiency and lowering costs.
- Increased management access to data to quantify business decisions by creating queries in
SQL and Microsoft Access. This effort reduced wasted resources by exposing unwanted
- Vastly improved the communication process between clients, contractors, management and
emergency personnel by providing administrative resources maintaining an emergency paging
system. With this process the team could communicate issues or concerns quickly to staff
members. Especially in a business continuation situation.
Bachelor of Science - Minnesota State University - Mankato
Major: Law Enforcement
Minor: Computer Science
Coursework - Network Administration - Hennepin Technical College
Webfocus Reporting Tools Training – Target Corporation
Courses 300T & 301T & 341
2017 to Present Provided audio and video technical support for the sound booth at
Passion Church in Fridley MN.
2015 to 2016 Served as Chairman of the Board of Deacons for Elmwood Evangelical Free
Church in New Brighton, MN.