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Customer Care Manager

Location:
Johannesburg, Gauteng, South Africa
Salary:
12000
Posted:
November 08, 2019

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Resume:

Curriculum Vitae – Iris Busisiwe Modikwane

Date of birth: 16September1982·

Email: adasfi@r.postjobfree.com ·Mobile: 071-***-****/072-***-****

Address: ***** ****** **** ******** ****** extension 16 Glenridge 1819

PROFILE

I am a 35 year old ambitious female who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environment. I have good communication skills, telephone skills. I have since developed my desire in the property management, retail and reception/administration to empower more knowledge. I am able to work different kinds of shifts and under pressure. I can speak Setswana, Zulu, Sotho, Pedi and English fluently.

ACADEMIC QUALIFICATIONS

College SA

Year: 2017

Course: Executive Secretary

Qualification: Human Resource Diploma

Duration: 2 years course

Student number: 19452

Currently studying

VETTA COMMUNICATIONS

Course: Reception Email correspondence

Duration: 1 day (8 hours)

Date: 06 April 2009

PC TRAINING & BUSINESS COLLEGE

Course: Information & Communications Technology

Subject: Information Systems

Duration: 1 year (2002)

INSERVICE TRAINING 2003 FOR 3 MONTHS.

EDUCATIONAL QUALIFICATION

Year: 2000

Qualification: Matric

Institution: Progress Secondary School

Subjects: Setswana, English, Biology, Science, Mathematics, Criminology

WORK EXPERIENCE

The Glen Shopping Centre

Centre Management Office

Position: Receptionist/Switchboard & admin assistant to operations manager and assisting GM's PA with admin.

*Training and coaching staff when and where needed

*Receiving Clients, tenants & walk in customers

*Resolving front line problems quickly and efficiently

*Boardroom Booking and ensuring boardroom is clean and refrigerator has refreshments

*Monthly stationery ordering

*Assisting at customer care when needed

*Working closely with operations department namely maintenance, security, cleaners, parking, contractors etc.

1.Filling and Job cards for maintenance department

2.Data capturing; admin assistance and receiving payments for tenant parking and writing out receipts.

3.Logging call outs for cleaner when needing assistance from their head office; creating files and sending emails/faxing/photocopying; admin assistance.

4.Assisting security with admin when needed.

5.Making appointments for contractors needing to meet the ops manager; keeping their on-site files; directing them to sites they needed or need to be.

*Ability to work under pressure and taking initiative as well as problem solving.

*Before working permanently at reception I was working at customer care doing Computicket and Gift cards under centre management.

I am available immediately

Perinatal Research Unit

Chris Hani Baragwanath

Position: Field worker

Duration: 1 year (2001)

Reason for leaving: End of project

Duties: Conducting interviews and administering questionnaires related to HIV and AIDS issues, data collection and administration, ensuring accuracy and integrity of the data collected, ensuring confidentiality of data collected.

SKILLS AND COMPETENCIES

Time management

Communication skills

Office administration

Service excellence

Hard working

Proactive

Professional

Telephonic skills

Computing Skills (Microsoft word, Excel, PowerPoint)

Flexible and Trustworthy

Friendliness

Decision Making

Leadership and Supervision

Eager to learn and study further

Hobbies and Interests

Cooking

Reading

Camping

Traveling

Socializing with peers

REFERENCE

The Glen Shopping Centre

Name: Miss Tebogo Mashotha

Designation: PA GENERAL MANAGER & OFFICE MANAGER

Contact number: 078-***-****

Perinatal Research Unit

Name: Mrs Jeniffer Thabang Mbhalati

Position: Team leader

Contact number : 072-***-****



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