Home Ph:- Email ID- email@example.com
Purpose: customer support and Technical support Assistant manager
Work Experience: 15 years –High voltage AC AND DC
Employer Duration Designation
1. Electro Powwer 4 years SENIOR ENGG
2. Numeric power system ltd 11 years ASSISTANT MANAGER
3. Signotron India Pvt Ltd 1 year Business Manager-Service & Support
JOB PROFILE IN NUMERIC
Deling with railways Sr.DME,and Sr DEE making the AMC and give the service support as a country service head
Servicing high frequency failure PCB 1 to 20KVA components level
Preparing Monthly Battery,ups, repeat failure analysis Reports
Preparing Monthly Stock Statement.
Payment Follow up-AMC all railways
Service the all kind of failure PCB and rectify the same component level. ups 0.5 to 40kva
Submit the Invoice and Amc bill at customer site
Office management, train the technical team, safety working system to implement
Received the Customer phone call and complete call over phone
Sending the Engineer at customer site to solve the problem
Collect the payment from Customer site
Maintaining the engg technical skill measures and evaluative
Handling the customer like SBI/UBI/IOB/SBBJ/SBH/HDFC/ICICI/RBI/EASTERN RAILWAY/MN DASTUR/UCO BANK/CANARA BANK for service
Over 15 Years of extensive and qualitative experience in general administration and other allied functions.
I have solved lot of customer complaint and I got the customer satisfaction and company satisfaction.
Whatever feed back gave to company accepted and rectified the same and improved the quality and product like battery, ups.
I have collected the AMC 100% AND I taken other make ups also in AMC and I achieved above my AMC target
As a good relation with customer I got battery order and ups order so I just helped the sale team also.
Adept at handling day to day activities in co-ordination with internal/external departments for smooth business operations.
Administered the office by maintaining documents and liaising with other departments
Possess good organizational, time management, communication and listening skills.
BASIC COMPUTER KNOWLEDGE
INTERNET & NETWORKING
HARDWARE FROM BEALUR RAMKRISHNA MISSION
INTERNET & NETWORKING
ENTERTAINMENT: Writing Poet, STORY, READING BOOKS, SOCIAL WORK
% OF MARKS
KA .MU.SUBRAYA MUDLIAR SCHOOL
DIPLAMA IN ELECTRONICS&COMMUNICATION ENGG
MEENAKSHI AMMAL POLYTECHNIC
LANGUAGE PROFICIENCY: TAMIL
FATHER’S NAME : T.KUMARASAMY
DATE OF BIRTH 16.06.1977
MARITAL STATUS MARRIED
Date :- 09.07.2015 Signature
Place :-KOLKATA ( K.VENKATESAN)