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Social Media Customer Service

Florence, SC
November 07, 2019

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Elizabeth Caldwell


I possess ** years of proven, successful experience as a librarian, most of which has been in public librarianship.

I have worked in various public service capacities in the community for 20 years. I am looking to leave librarianship to begin a new and rewarding career.


● Expert ability to utilize Microsoft Office Suite

● Capable of typing up to 40 wpm

● Expert knowledge of faxing, scanning, collating, filing, and generating reports

● Ability to multitask on computer, phone, etc.

● Excellent writing and research skills

●Expert interpersonal communication abilities

Work Experience

August 2018 to December 2018

School Media Specialist

South Aiken High School - Aiken, SC

Relocated to Aiken for so husband could begin a new position. I conducted instruction sessions with students singly and in groups; provided social media and technology assistance to students and teachers; ordered and cataloged materials; developed library policies and procedures interpreting them to others; organized book fairs and other book sales, and completed other duties as assigned by the school principal.

August 2017 to March 2018

School Media Specialist

Wallace-Gregg Elementary, Florence, SC

In this role, I used Microsoft Office Suite, typed book orders, selected materials, managed book budget, provided computer and other library instruction to students, teachers and supervised support staff in Media Center.

August 2004 to February 2017

Librarian II

Florence County Library System, Florence, SC

Managed inventory, ordered, faxed, scanned and collated materials for patrons, managed a 150,000 dollar materials budget, selected materials, answered informational queries, assisted patrons troubleshooting computer issues, used all Microsoft Office Suite components, providing superior customer service to patrons and staff.

May 2000 to July 2002

Librarian I

Aiken County Library, Aiken, SC

I fielded inquiries, researched all available databases to deliver accurate and timely answers to patrons; assisted troubleshooting public computers, prepared monthly newsletter, acting as an information broker to the public.


(two master's degrees)

M. A. History

Jacksonville State University - Jacksonville, AL

January 2003 to May 2004

M.A. Library and Information Studies

University of Alabama - Tuscaloosa, AL

January 1999 to May 2000

B. A. Magna Cum Laude in Political Science

Auburn University- Auburn, AL

September 1995 to December 1997

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