Customer Service Back Office

Ntombizandile Margaret Mxaxa

PHASE *, SCENERY PARK

EAST LONDON, 5247

Mobile: 073*******

Email: ******@*****.***

Personal Statement

I am a hard-working, energetic, ambition, motivated and enthusiastic person. I always strive to achieve the highest standard possible at any given task and in any situation. I am willing to learn whatever I need to be successful. I am a team player and extremely dedicated to my role. I have excellent communication skills. Key Skills

Communication skills

Presentation skills

Computer literacy skills

Telephonic skills

Interests and Achievements

My hobbies are going to out with friends and spending time with my family. I also enjoy meeting new people and making new friends, as that gives me an interest in learning new things from different types on people. Education History

School Name Town / City Attended

Walter Sisulu University

School Name

De Aar High School

East London

Town / City

De Aar

January 2008 to November

2011

Attended

December 2006

Qualifications

Qualification

NATIONAL DIPLOMA Management of Training

Subjects

- MANAGEMENT OF TRAINING I, II and III

- PERSONAL MANAGEMENT I, II

- COMMUNICATION IN ENGLISH

- MARKETING

- INFORMATION SYSTEM

- FINANCIAL ASPECT OF TRAINING

- MANAGEMENT PRINCIPALS AND PRACTICES I, II, III

- LABOUR LAW

- ECONOMICS

Employment History

Job

ESKOM

Dates

October 2014 to Current

Service Agent

• Handling inbound interactions.

• Handling back office activities (Non - Technical Dispatch and follow ups).

• Handling Multi-media activities and Outbound (Proactive Customer Interactions) Campaigns.

• General Customer interaction and service improvement

• Supports Marketing, Sales and Customer Service Processes

• Vending Prepaid and Easy pay

Job Dates

Schletter SA March 2013 to August 2013 (6 Month contract) Wage Clerk

• Processing weekly wages in Pastel

• Generating and distributing payslips

• Taking minutes at various meetings

• Organising and doing scheduling

Job Dates

Ethembeni Community and Trauma Centre October 2013 – August 2014 Care Givers

Rendering social work services to individual, families and communities in accordance with service level agreement, goals and objectives.

Deliver efficient and effective professional services that contribute to the organisation overall success

Render services to clients, families and communities in an authorised therapeutic models as experience required

Building capacity and sharing knowledge

References

Vuyokazi Maguga (Supervisor)

* Work no: 043-***-****

* Cell no: 083-***-****

Ms K. Yoli (Quality Assessor)

* Work no: 043-***-****

* Cell no: 083-***-****

Contact this candidate