RICHELLE L. MANGA
Email address: firstname.lastname@example.org
NO OBJECTION CERTIFICATE ( N O C ) - AVAILABLE
CAREER OBJECTIVE: Looking for a job in a company as a Sales Executive
that will provide me profound insight into retail
industry and where I can harness my skills to achieve
impressive sales figures and shared my experience in retail.
SKILLS: Excellent customer service, Product knowledge, Merchandising, time management, team player,
Meeting sales goals, Verbal communication, Job knowledge and flexible at work.
CHALHOUB GROUP, Qatar
May 2017 up to present
Sales Executive – LACOSTE
Visual Merchandiser Ambassador (VMA)
Doing visual merchandising duties on the sales floor according to brand guidelines.
Ensure high levels of customer satisfaction through excellent sales service
Assess customers needs and provide assistance and information on product features
Welcome customers to the store and answer their queries
Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
“Go the extra mile” to drive sales
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Process POS (point of sale) purchases
Cross sell products
Handle returns of merchandise
Team up with co-workers to ensure proper customer service
Build productive trust relationships with customers
Comply with inventory control procedure
ALSHAYA INTERNATIONAL,Qatar - May 2011 up to Dec.2015 WALLIS / January 2016 – April 2017 Dorothy Perkins
Senior Sales Associate – WALLIS AND DOROTHY PERKINS
Store in charge in the absence of the manager in the shop.
Serves customers by helping them select products.
Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
Greets and receives customers in a welcoming manner.
Responds to customers’questions.
Directs customers by escorting them to racks and counters.
Provides outstanding customer service.
Documents sales by creating or updating customer profile records.
Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
Assists with inventory, including receiving and stocking merchandise.
Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
May 2008 –April 2011
Sales Associate – MISS SELFRIDGE
Welcome and greet customers as they enter the store
Offer help and provide direct assistance to customers
Provide in-depth product knowledge, including features, benefits, and overall value
Upsell when appropriate; promote current sales, promotions, coupon deals, etc.
Process purchases, returns, and exchanges
Handle customer complaints in a calm and professional manner
Organize and replenish front stock and help merchandise store
Work as a team to achieve sales goals
TRAINING And CERTIFICATIONS:
The Fundamentals of Digital Marketing (March 4, 2019)
(Google Digital Garage)
Chalhoub Retail Vacational Qualification Certificate Programe (CRVQ) (April 29, 2019)
EDUCATION: College: Bachelor of Science in Secretarial Administration
Major: Computer Secretarial Education
Central Colleges of the Philippines
June 1994 – March 1998